said by pike: Yes Certified it was actually Delivered a MUST....
I am definitely going to help her write a response and send it certified mail as suggested.
said by 8744675:
They should be telling the complaining tenant find a new apartment, not you, since they are the problem and anybody else who moves in next to them will likely go through the same crap.
I agree 100%. Initially she was willing to consider moving to another unit to make sure there wouldn't be any more issues. But when the manager told her this would require a new lease she of course told him "no way".
Thanks again, I will update if anything changes.