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OHN

join:2003-02-05
Appleton, WI
kudos:1

2 edits
reply to hortnut

Re: Salary Research for Negotiation

Thanks, that is what I am actually doing. I have a presentation almost ready to go. It talks about my job description, actual responsibilities and provides comparison with positions using market data as well as internal salary structure. I have graphs, metrics and references to various reputable sites. Using various similar positions as comparison, it shows I am underpaid by $15,000 on average.

I met with my boss and mentioned I would be working on this. He appeared to be receptive and agreed that a presentation would be a good idea. I would present it to him and my bosss boss. One thing though, he mentioned giving me more responsibilities in order to justify it. I first said I was open to it as I am a team player, however, as I write things down I see I have been doing so much already. The whole point was to compensate me accordingly for my current work. If you add more stuff to my plate in order to justify the increase, we are back at square one. If I feel I am not compensated accordingly with current responsibilities and pay, how would giving me even more responsibilities to justify an increase address this?



Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
Reviews:
·ooma
·Comcast
·Callcentric
·Site5.com

said by OHN:

Thanks, that is what I am actually doing. I have a presentation almost ready to go. It talks about my job description, actual responsibilities and provides comparison with positions using market data as well as internal salary structure. I have graphs, metrics and references to various reputable sites. Using various similar positions as comparison, it shows I am underpaid by $15,000 on average.

I met with my boss and mentioned I would be working on this. He appeared to be receptive and agreed that a presentation would be a good idea. I would present it to him and my bosss boss. One thing though, he mentioned giving me more responsibilities in order to justify it. I first said I was open to it as I am a team player, however, as I write things down I see I have been doing so much already. The whole point was to compensate me accordingly for my current work. If you add more stuff to my plate in order to justify the increase, we are back at square one. If I feel I am not compensated accordingly with current responsibilities and pay, how would giving me even more responsibilities to justify an increase address this?

I believe this is what going through the exercise of documenting your duties will accomplish. If you give them a list of everything you are doing, it may open their minds a bit more. Right now, they are just assuming that giving you more responsibility would be the way to getting a bigger paycheck. Maybe you do enough as it is already. The key is to let them know everything you do and make the presentation.
--
My domain - Nightfall.net

OHN

join:2003-02-05
Appleton, WI
kudos:1

I think you are 100% correct. Whenever something is thrown at me, I always say yes and get the job done. I do not think they appreciate what I do. I have started writing down everything. In all honesty, some stuff I was thinking of skipping because I thought, well it is not a big deal but once I started analyzing what I do and what it entails, it did end up being a big deal. It is because of what I do that we rely so little on other departments like Server Amins, Telecommunications and ecommerce. In addition, our reliance on consultants has greatly minimized when it comes to tech in the call center.

As far as the person thinking the lack of college or certifications may be the issue, I do not believe so. The person that was promoted has neither college nor certifications. If we were to look at banking experience alone, we have about the same (I have 17+ years). When it comes to managing the call center, we also have similar responsibilities. Based on these similarities alone, we should be on the same level. Again, I have the same if not more, experience as a banker so I can do his job but earn a little less than he earns.

With that said, I then have the Technical responsibilities and knowledge (15+ years) that as you all know, require wearing multiple hats. This is something that this person cannot do or learn. After all, we are all hardcore geeks that eat, sleep and dream this stuff . When you account for that, it even substantiates me having a higher level let alone an equal one.

Summary: If you were to consider me only a call center manager, I am underpaid and at a lower salary level then I should be.

When you account for what I bring to the table technology wise, I am $15,000 underpaid and should even be a higher level than the other person.



Nightfall
My Goal Is To Deny Yours
Premium,MVM
join:2001-08-03
Grand Rapids, MI
Reviews:
·ooma
·Comcast
·Callcentric
·Site5.com

said by OHN:

I think you are 100% correct. Whenever something is thrown at me, I always say yes and get the job done. I do not think they appreciate what I do. I have started writing down everything. In all honesty, some stuff I was thinking of skipping because I thought, well it is not a big deal but once I started analyzing what I do and what it entails, it did end up being a big deal. It is because of what I do that we rely so little on other departments like Server Amins, Telecommunications and ecommerce. In addition, our reliance on consultants has greatly minimized when it comes to tech in the call center.

As far as the person thinking the lack of college or certifications may be the issue, I do not believe so. The person that was promoted has neither college nor certifications. If we were to look at banking experience alone, we have about the same (I have 17+ years). When it comes to managing the call center, we also have similar responsibilities. Based on these similarities alone, we should be on the same level. Again, I have the same if not more, experience as a banker so I can do his job but earn a little less than he earns.

With that said, I then have the Technical responsibilities and knowledge (15+ years) that as you all know, require wearing multiple hats. This is something that this person cannot do or learn. After all, we are all hardcore geeks that eat, sleep and dream this stuff . When you account for that, it even substantiates me having a higher level let alone an equal one.

Summary: If you were to consider me only a call center manager, I am underpaid and at a lower salary level then I should be.

When you account for what I bring to the table technology wise, I am $15,000 underpaid and should even be a higher level than the other person.

Sounds like you have a plan and it also sounds like your boss is receptive to the idea as well. That alone is half the battle. Now all you need to do is to put together a solid argument as to why you should be paid more. From the way it sounds, you are on track.

Good luck!
--
My domain - Nightfall.net


Modus
I hate smartassery on forums
Premium
join:2005-05-02
us
reply to OHN

said by OHN:

I think you are 100% correct. Whenever something is thrown at me, I always say yes and get the job done. I do not think they appreciate what I do. I have started writing down everything. In all honesty, some stuff I was thinking of skipping because I thought, well it is not a big deal but once I started analyzing what I do and what it entails, it did end up being a big deal. It is because of what I do that we rely so little on other departments like Server Amins, Telecommunications and ecommerce. In addition, our reliance on consultants has greatly minimized when it comes to tech in the call center.

As far as the person thinking the lack of college or certifications may be the issue, I do not believe so. The person that was promoted has neither college nor certifications. If we were to look at banking experience alone, we have about the same (I have 17+ years). When it comes to managing the call center, we also have similar responsibilities. Based on these similarities alone, we should be on the same level. Again, I have the same if not more, experience as a banker so I can do his job but earn a little less than he earns.

With that said, I then have the Technical responsibilities and knowledge (15+ years) that as you all know, require wearing multiple hats. This is something that this person cannot do or learn. After all, we are all hardcore geeks that eat, sleep and dream this stuff . When you account for that, it even substantiates me having a higher level let alone an equal one.

Summary: If you were to consider me only a call center manager, I am underpaid and at a lower salary level then I should be.

When you account for what I bring to the table technology wise, I am $15,000 underpaid and should even be a higher level than the other person.

Good luck with this...hopefully they get a true understanding of the value you bring to them.
--
Think Ahead. Learn More. Solve Now!


AVD
Respice, Adspice, Prospice
Premium
join:2003-02-06
Onion, NJ
kudos:1
reply to Nightfall

said by Nightfall:

Now all you need to do is to put together a solid argument as to why you should be paid more. From the way it sounds, you are on track.

Good luck!

+1
--
* seek help if having trouble coping
--Standard disclaimers apply.--

OHN

join:2003-02-05
Appleton, WI
kudos:1
reply to Nightfall

Thank you so much. I appreciate your feedback. Lets see how it goes. If it does not work out, then I can say I at least tried rather than just leaving. I have already received offers from other employers. The pay would be about the same but my work would be focused i.e. managing workforce (wfm) or project management instead of "jack of all trades".