Topic 'Rogers: "You cannot use a powerbar "' in forum 'Rogers' - dslreports.com

Re: Rogers: "You cannot use a powerbar "

Sun, 13 Jan 2013 16:20:16 EDT

JCohen posted :

LOL!!! They said the same to me!! Is modem hooked up to power bar! I said, no, it's hooked to a UPS! What's a UPS? They asked. It's an uninterruptible power supply. Go disconnect it, they said.

They truly have lost their minds.

I would have responded that it's a package delivery company.

----

Whenever a CSR ask's me a useless question such as if my modem is connected to a power bar I always give them the answer that they're looking for.

Re: Rogers: "You cannot use a powerbar "

Sun, 13 Jan 2013 14:16:30 EDT

simon726 posted : I had my Cisco DPC3825 (configured into bridge mode) plugged into my power bar, but judging by one of the people who had similiar experiences, I might consider plugging that modem (along with my Rogers Home Phone telephony modem) - into the wall.

Any suggestions to my situation? So far, my Cisco DPC3825 is working fine....

Re: Rogers: "You cannot use a powerbar "

Sat, 12 Jan 2013 22:14:36 EDT

elitefx posted : I've gotten to the point that I just flat out refuse to call Tech support anymore. Had the 3 hour DNS issue Thurs? nite and a 5 hour blackout tonite where the modem wouldn't sync not to mention a 1 hour blackout at noon today with the same sync issue.

My motto now: Wait for it to come back online. If it don't, Who cares? I'm pretty much sick of this whole f#cken Rogers and the Internet deal anyway.

Nothing but more fees, price hikes, shrinking caps and lousy service. Rinse and repeat daily.

Life was so much simpler/cheaper when all we had was a Bell POTS line, basic analog cable TV and a 24 of Molson Canadian ($5.35/case) to while away a Saturday nite (if you weren't at the Drive-In with a hot chick and a cooler full of cold ones).

Scotty, beam me back to the 70's. I've had enough with this 2013 shit.

Re: Rogers: "You cannot use a powerbar "

Sat, 12 Jan 2013 20:36:55 EDT

JAC70 posted : It's a standard troubleshooting step to connect any electronic device directly to the wall, but to suggest that ALL power bars cannot be used is ridiculous.

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 22:09:32 EDT

sbrook posted : Well, I hate to throw a wrench into the works, but there IS some logic in this ... not very good logic, but SOME.

Some power bars (typicall those made abroad) are notorious for poor internal connections causing power blips.

Some power bars manage to behave as an antenna and cause interference with the power blocks.

There are rare but as you note, they come out of the "it worked once, so it must apply to everybody, camp.

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 20:29:07 EDT

HeadSpinning posted :

said by resa1983:

No... They're talking about the actual power cable into the bar.

They required TSI ask that.. Its bullshit.

Its also NOT the techs themselves, but its built into their script... You know how Windows has those 'diagnose your issue' choose an option to continue things... Thats what Rogers techs does. They don't know any better, as most barely even know how to turn on a bloody computer. Its pathetic.

I'd be willing to bet that the origin of the question WAS one of those coax surge suppressors built in to a power bar, and somehow that detail has been dropped from the script the drones use.
--
MNSi Internet - »www.mnsi.net

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 19:48:07 EDT

Dustyn posted : DAMN! That's why my cell never charges!
Forgot how powerbars restrict AC power consumption... :uhh:

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 17:04:21 EDT

resa1983 posted : No... They're talking about the actual power cable into the bar.

They required TSI ask that.. Its bullshit.

Its also NOT the techs themselves, but its built into their script... You know how Windows has those 'diagnose your issue' choose an option to continue things... Thats what Rogers techs does. They don't know any better, as most barely even know how to turn on a bloody computer. Its pathetic.
--
Battle.net Tech Support MVP

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 15:40:48 EDT

GI Suck posted : Hold on a sec. Are you talking plugging the AC power through the power bar, or are we talking about those power bars that have built in cable rf protection built into it as well? Because if we are talking about the Cable RF protection power bar, and you are using that, there might be some merit.

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 11:13:55 EDT

J E F F posted :

said by HiVolt:

Yeah, I'd love to hear it tell me to unplug my modem from an APC SmartUPS, a network grade UPS.

I'm glad I'm not with Robbers or Bhell or any of the other big turds...

That's funny, because that's what I have.

Came in handy a few weeks ago when I was rewiring the house and cut off the main, kids were good during that 30 minute power failure.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 10:29:05 EDT

Ree posted :

said by cidknee0:

The idiot scripts are fine for when a grandma or bubble head is calling in, but for those of us who know what we are talking about, we should have an option to bypass the first tier support.

The problem is many bubble heads THINK they know what they're talking about. If they just accepted the fact that they were morons, then your proposal might work. But as it is, they'd end up pushing through a bunch of idiots to a higher level (and presumably more expensive) level of support.

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 09:47:30 EDT

cidknee0 posted : Yeah, I had them tell me that. I was like huh? What's my power bar got to do with anything? So I said there, i moved it.. (when I didn't) rebooted the modem for the 4th time and she went, oh..well that's better. I still ended up replacing the modem for the 4th time.
Moron.
The idiot scripts are fine for when a grandma or bubble head is calling in, but for those of us who know what we are talking about, we should have an option to bypass the first tier support.

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 09:08:05 EDT

HiVolt posted : Yeah, I'd love to hear it tell me to unplug my modem from an APC SmartUPS, a network grade UPS.

I'm glad I'm not with Robbers or Bhell or any of the other big turds...
--
F**K THE NHL. Go Blue Jays 2013!!!

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 08:05:00 EDT

elwoodblues posted : Sort of like reinstalling your tcp/IP stack in windows 9x to fix a problem.

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 07:39:29 EDT

Ian posted : I suspect this is a case of perhaps one person having a defective power bar not delivering enough current to a modem. So now this is one of their "idiot question" on the check-list to go through.

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 05:47:49 EDT

J E F F posted : LOL!!! They said the same to me!! Is modem hooked up to power bar! I said, no, it's hooked to a UPS! What's a UPS? They asked. It's an uninterruptible power supply. Go disconnect it, they said.

They truly have lost their minds.
--
If you can't explain it simply, you don't understand it well enough. - Albert Einstein

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 00:52:14 EDT

elitefx posted :

said by h8rogers:

Robbers: Is your modem connected to a power bar? If it is, that's the reason your internet is not working.....

How any CSR could be of such a lowered intelligence level that they actually believe that the advice they are giving is even remotely acceptable is beyond belief.

It's not a training issue nor an experience related shortfall. This is just pure ignorance and stupidity combined with an attitude that deceiving the public is acceptable.

I've always wondered if Rogers call centers are located in the high security wing of their local mental institution and staffed by inmates on heavy doses of antipsychotic medication.

Sadly, that is the only reasonable explanation for the pathetic quality of technical advice that is given by Rogers frontline support personnel.

Re: Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 00:43:59 EDT

grand total posted :

said by h8rogers:

Internet is on the fritz. I have the Hitron modem and only one of the lights is blue. I do have some internet access. I called robbers.

Me: Hi, my internet is working intermittently.

Robbers: Is your modem connected to a power bar? If it is, that's the reason your internet is not working. It's because the modem can't draw enough power to work. If it still isn't working we will have to send a technician over.

:uhh:

Yup, had this on Wednesday. In the couple of minutes or so it took for me to arrange to have my modem not connected to a power bar, the tech I was speaking to established that the internet was out in a large area due to cable damage. He did at least have the decency to apologise for wasting my time.
--
DPC3825 (bridged mode) - WRT610N + Tomato - Panasonic KX-TGP500 - Asterisk 11.0.2 on Virtual Server
Anveo - FreePhoneLine - Voxbeam - Numbergroup - Callcentric - VoIP.MS - Localphone - UKDDI

Rogers: "You cannot use a powerbar "

Fri, 11 Jan 2013 00:19:06 EDT

h8rogers posted : Internet is on the fritz. I have the Hitron modem and only one of the lights is blue. I do have some internet access. I called robbers.

Me: Hi, my internet is working intermittently.

Robbers: Is your modem connected to a power bar? If it is, that's the reason your internet is not working. It's because the modem can't draw enough power to work. If it still isn't working we will have to send a technician over.

:uhh:

Topic 'Rogers: &quot;You cannot use a powerbar &quot;' in forum 'Rogers' - dslreports.com

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Topic 'Rogers: "You cannot use a powerbar "' in forum 'Rogers' - dslreports.com

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