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n_w95482
Premium
join:2005-08-03
Ukiah, CA
reply to Indy Sabre

Re: New PC hard drive problem - how would most vendors handle

I haven't had to deal with Asus support with a PC, but I have dealt with Dell and HP on parts replacements with both desktops and laptops. With Dell, it's pretty easy if the PC has diagnostics built-in and it spits out the appropriate code (it seems to catch hard drive issues pretty well). They overnight ship the replacement part with a return label for the faulty part. All of their PCs that I've worked on in the last several years have pre-boot diagnostic capabilities.

HP needed a bit more prodding/walls of text, but would usually do the same.

Sending in the whole desktop sounds a bit extreme. Have you called multiple times and talked to a different person?
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KI6RIT