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Krisnatharok
Caveat Emptor
Premium
join:2009-02-11
Earth Orbit
kudos:12
reply to Indy Sabre

Re: New PC hard drive problem - how would most vendors handle

said by Indy Sabre:

ASUS even told me that if I open the case it would void the warranty.

Lolololol. That's just sad.

Have you asked the call be escalated and you talk to the tech's manager or call back and get a different person?

Maybe take to Twitter and tweet ASUS and call them out on forcing you to pay for shipping for the entire desktop when just the MHDD died.

Get some bad press on them and then ratchet up the pressure a notch or two.

This is why we all build our own.,.
--
Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety.

BlitzenZeus
Burnt Out Cynic
Premium
join:2000-01-13
kudos:3
Yeah, they really hate bad press, and those who know will avoid them if they can't even pull off their data before the exchange. Not being allowed to open the case is just stupid, and not just replacing the hdd is even dumber. Those who know would avoid Asus just for that policy.

I also have to say while I hate the special partitions for Dell's diagnostics, at least they are there, but it's stupid to put something so critical on the same hdd that could fail.
--
I distrust those people who know so well what god wants them to do because I notice it always coincides with their own desires- Susan B. Anthony
Yesterday we obeyed kings, and bent our necks before emperors. But today we kneel only to the truth- Kahlil G.


Krisnatharok
Caveat Emptor
Premium
join:2009-02-11
Earth Orbit
kudos:12
I really liked the ASUS zenbooks, and I had a higher opinion of the company. Perhaps it's an errant tech? Oh well, I doubt I will ever buy a preconfigured desktop again in my lifetime, so no love lost there.
--
Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety.


beerbum
Premium
join:2000-05-06
Reading, PA
kudos:1
Reviews:
·Comcast
reply to Krisnatharok
said by Krisnatharok:

said by Indy Sabre:

ASUS even told me that if I open the case it would void the warranty.

Lolololol. That's just sad.

..snip..

This is why we all build our own.,.

hehehe

you know what's even sadder, that warranty thing must be a standard ASUS support script line.. about three months ago I did a BIOS update to my server PC, which has a 6 month old ASUS motherboard - the update bricked the board, and being the board was still under warranty I contacted ASUS.

Mind you this was a system I put together myself..

ASUS wanted me to ship the entire computer to them - claiming it's necessary for warranty - after telling the "support tech" (I use that term loosely) that this was a self-built system, that the motherboard was bought stand-alone and was never part of any system until I put it in mine and all that I should need to do is send them the motherboard, I got the response that if I open up (the system I built myself) that will void the warranty.

This happened not once but with four different people, all insist removing the motherboard (I installed) will void their warranty.

Needless to say I bought a new motherboard for the server - from MSI, and while my current main PC has an ASUS motherboard, when the time comes to replace that one it will not be an ASUS. I'm done dealing with idiots.

BlitzenZeus
Burnt Out Cynic
Premium
join:2000-01-13
kudos:3

1 recommendation

Looks like I should avoid asus on my next build if they really are going to be that incompetent that I can't remove a few plugs, and screws to send back the bad board.


Krisnatharok
Caveat Emptor
Premium
join:2009-02-11
Earth Orbit
kudos:12
That's unfortunate, as they own most of the mobo market, and I believe have been looking into acquiring Asrock.

My top three favorites for quality have been Asus, Asrock, and EVGA. I guess I need to look at MSI and Gigabyte's offerings to see who replaces ASUS in my book.
--
Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety.


rolfp

join:2011-03-27
Oakland, CA
kudos:1
Reviews:
·Comcast
I RMA'ed an Asus P8Z68 Deluxe/Gen 3 and they sent back a functional board, ok, but with the BIOS of an older board, locking me out of the PCIe 3 capabilities, at least. »[motherboard] P8Z68 DELUXE/GEN3 no video after reboot

Once escalated in the phone process to a smart guy, he seemed pretty reasonable about requesting a proper chip be shipped to me, free of charge. Near as I can tell "BIOS Lady", presumably the lead on the department that installed the wrong BIOS, rejected the request.

The upper level techs pushed back and I got the chip, finally. If there is an opportunity to escalate in the RMA system, that might get a better result.