dslreports logo
 
    All Forums Hot Topics Gallery
spc
Search similar:


uniqs
1266
Acct101
Premium Member
join:2011-09-20
Bensalem, PA

Acct101

Premium Member

How long does it take Verizon to process a returned box?

I sent two boxes back to Verizon on December 27th and show they received them on the 28th. Yeah I guess I need to add a couple day for the holiday so I started the clock on January 2nd.

Today is January 11th. Shouldn't it have been processed by now?

thanks
Pat

frankpf3
Verizon Fios
join:2007-08-09
Huntington Station, NY

frankpf3

Member

How Long? Long enough to F*ck up 3-4 of your billing cycles.
John W4
join:2007-08-05
Springfield, VA

John W4

Member

said by frankpf3:

How Long? Long enough to F*ck up 3-4 of your billing cycles.

Only three or four? I wish I had been that lucky.

birdfeedr
MVM
join:2001-08-11
Warwick, RI

birdfeedr to Acct101

MVM

to Acct101
Where possible, return them to a FiOS store. It should be processed and completed the same day.
ansky
join:2009-05-18
West Orange, NJ

ansky to Acct101

Member

to Acct101
The last time I returned a box it was credited to my account within about 7 business days. I believe it was returned to a location in PA.
kes601
join:2007-04-14
Virginia Beach, VA

kes601 to Acct101

Member

to Acct101
I've had it be as little as 1 day and as many as 14 days. I prefer returning to the store because it'll be credit to your account the day after you drop it off.

bohratom
My Jersey Giants finally winning again..
join:2011-07-07
Red Bank NJ

bohratom to Acct101

Member

to Acct101
Verizon provides a 30 day window before any charges will incur plus as long as you have a tracking number they will provide a credit if needed. I returned a defective stb last month and I guess it took around 10 business days to no longer have it listed on my account.
billhere
join:2011-10-21
Santa Monica, CA

billhere to Acct101

Member

to Acct101
My returned DVR through a UPS store was processed within a week.
Acct101
Premium Member
join:2011-09-20
Bensalem, PA

Acct101

Premium Member

Finally received a credit and they took my two boxes off this weekend.

My normal bill was $220 a month. This month, it was $119.

PRICELESS.