|reply to Krisnatharok |
Re: New PC hard drive problem - how would most vendors handle
I RMA'ed an Asus P8Z68 Deluxe/Gen 3 and they sent back a functional board, ok, but with the BIOS of an older board, locking me out of the PCIe 3 capabilities, at least. »[motherboard] P8Z68 DELUXE/GEN3 no video after reboot
Once escalated in the phone process to a smart guy, he seemed pretty reasonable about requesting a proper chip be shipped to me, free of charge. Near as I can tell "BIOS Lady", presumably the lead on the department that installed the wrong BIOS, rejected the request.
The upper level techs pushed back and I got the chip, finally. If there is an opportunity to escalate in the RMA system, that might get a better result.