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berserken

join:2011-03-27
Oakland, CA
kudos:1
Reviews:
·Comcast
reply to Krisnatharok

Re: New PC hard drive problem - how would most vendors handle

I RMA'ed an Asus P8Z68 Deluxe/Gen 3 and they sent back a functional board, ok, but with the BIOS of an older board, locking me out of the PCIe 3 capabilities, at least. »[motherboard] P8Z68 DELUXE/GEN3 no video after reboot

Once escalated in the phone process to a smart guy, he seemed pretty reasonable about requesting a proper chip be shipped to me, free of charge. Near as I can tell "BIOS Lady", presumably the lead on the department that installed the wrong BIOS, rejected the request.

The upper level techs pushed back and I got the chip, finally. If there is an opportunity to escalate in the RMA system, that might get a better result.