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jcremin

join:2009-12-22
Siren, WI
kudos:3
reply to Rhaas

Re: ARGH! Ubnt radios freezing!

said by Rhaas:

I am not happy about the 7kft of tough cable I have deployed that has or is failing..

Same here... The UV protected stuff that wasn't... I was just at a customer's house yesterday for something totally unrelated and happened to look at the cable and saw a bunch of cracks all over the place. Hadn't totally failed yet, but I'm sure it's just a matter of time.

I haven't participated on the UBNT forums for quite awhile, but does anyone know if they are offering any sort of compensation for the crappy cable that is only lasting a year or two? I have other cable that's been installed for 6+ years and is in almost as good of condition as the day we installed it. Even some cheap non-UV unshielded indoor cable that was intended to be temporary is still in great condition compared to the UBNt stuff.

Newbie

join:2011-04-18
No Compensation yet, they will send you new boxes for the stuff you used... But that doesnt quite cover man hours/ lost revenue.

We had a bit of a rush when a competitor went out of business last year.... Close to 300 installs in 2 months (thats a lot for us).... We just got killed this summer with service calls, left a bit of a bad taste in my mouth.....