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Divers do it Deeper

New Iberia, LA
reply to MEDIAN2k3

Re: CarMax vs. Good Ol Fashion Stealership

We just got a 2011 Mazda CX-9 from carmaxx. Financed through Carmaxx @ 2.45%. Talked to Chase bank about financing and they said the dealers beat them all the time. The car is that it used to be a rental so it has alot of miles for one year. Got it with just over 30,000 miles. That being said a car in the shop every week wont have that many miles on it. Had my mechanic check it out and said it was a clean car.

The only issue we had was with the was the keys. They gave us one of the real keys and a valet key. The only door the valet key could open is the driver door, none of the other door / rear hatch has a key hole to open.

Ended up calling carmaxx back about the keys and they said there was nothing to do as we got 2 "working" keys. Talked to the salesman and he said there isn't much to do. That to the letter of the policy Carmaxx held up their end.

We found a 1-800 number to their corporate customer service or something and ended up getting the issue fixed. They fixed the issue and even followed up with us to check in to make sure everything got fixed and people called back who said they would.

The local offices don't seem to have much wiggle room if things don't go as planned. Just work your way up the chain of command and any problem should get worked out.
Member of the US Air Force since May 7th, 2002 To March 29th, 2005

"You sneak up behind yourself and remove your pants before you realize what's going on." KOL