reply to brawney
Re: BYOD - Ting
said by brawney:Exactly, I've never had to be transferred to someone else. The first person I talk to has always been able to take care of whatever issue I called in about. (I've only called twice).
...and even more amazing is that the real person knows what they're doing.
They are empowered to credit peoples accounts right on the spot. I cant say that for most 1st level support.