that is pretty bad when a supervisor thinks even comcast owned testing equipment is faulty just so he does not have to issue a ticket to plant engineering. -- [65 Arcanist]Filan(High Elf) Zone: Broadband Reports
Unless the supervisor is rewarded for lowering plant ticket counts. Perhaps he thinks it will go away if he stalls long enough and then he'll get a slightly larger monthly incentive reward (whatever that is).
I'm not excusing his actions but incentive abuse can cause companies to do things that are counterproductive.
