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Wolfie00
My dog is an elitist
Premium
join:2005-03-12
kudos:8
reply to Gone

Re: [Rant] I hate Future Shop! I hate Canada Post!

I've never had a problem with Purolator either. In fact I consider it one of the pluses in ordering from Dell.

said by Gone:

... or with my wife at the bridge.

You keep your wife under a bridge? It's like something out of J.R.R. Tolkien!


Anav
Sarcastic Llama? Naw, Just Acerbic
Premium
join:2001-07-16
Dartmouth, NS
kudos:5
reply to lugnut
Well if you get to know the regular guy, it helps. A UPS driver came back late at night on the way home after attempting delivery in the morning, the day before xmas, thinking it may be an important gift (which it was). So it depends on the person less the company


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to Wolfie00
said by Wolfie00:

You keep your wife under a bridge?

Yes Wolfie, this bridge.






Thane_Bitter
Inquire within
Premium
join:2005-01-20
Reviews:
·Bell Sympatico
reply to Anav
How's UPS handing ling your complaint? I like snafu's idea of possibly blacklisting the device.

--

Anyone else got to the point they do a complete set of photographs for every package delivered just because of damage, theft or other issues?


loosedobbs

join:2006-06-13
Toronto
reply to lugnut
are you not supposed to reject the package? or refused the delivery of damaged package?
I had the problem few years back and FS csr told me you just refuse the package.
Or you can return the package to store for refund. But make sure you call CSR and file a complaint first.
Never accept the damaged packages.


BigBlarg

join:2008-02-10
Longueuil, QC
kudos:1
reply to Anav
said by Anav:

Well if you get to know the regular guy, it helps. A UPS driver came back late at night on the way home after attempting delivery in the morning, the day before xmas, thinking it may be an important gift (which it was). So it depends on the person less the company

I make sure that all my packages are shipped to my work place. It's always the same guys delivering stuff and I never had any damaged box since.


koira
Keep Fighting Michael
Premium
join:2004-02-16
Reviews:
·Start Communicat..
reply to Thane_Bitter
said by Thane_Bitter:

How's UPS handing ling your complaint? I like snafu's idea of possibly blacklisting the device.

--

Anyone else got to the point they do a complete set of photographs for every package delivered just because of damage, theft or other issues?

week before last i had a box delivered by ups, after i brought it into the house i realized one corner was crushed a bit. Took a bunch of pictures and as it turned out the contents were ok. Who knows about the long term reliability though.But some of these shippers could do a better job with the packing. this was a mini raid enclosure in the box and padded by a bit of crumpled kraft paper. Bubble wrap or foam peanuts would have been nice.


koira
Keep Fighting Michael
Premium
join:2004-02-16
Reviews:
·Start Communicat..
reply to BigBlarg
said by BigBlarg:

said by Anav:

Well if you get to know the regular guy, it helps. A UPS driver came back late at night on the way home after attempting delivery in the morning, the day before xmas, thinking it may be an important gift (which it was). So it depends on the person less the company

I make sure that all my packages are shipped to my work place. It's always the same guys delivering stuff and I never had any damaged box since.

thats ideal if your shop allows it. Some places forbid personal delivery because of security and that.


lugnut

@communications.com
reply to loosedobbs
said by loosedobbs:

are you not supposed to reject the package? or refused the delivery of damaged package?
I had the problem few years back and FS csr told me you just refuse the package.
Or you can return the package to store for refund. But make sure you call CSR and file a complaint first.
Never accept the damaged packages.

Should this be directed at Anav? I had no problem with a damaged package. My bitch was with the hit or miss tracking CP uses.

Anyway, with a superbox you don't have an option to refuse packages from FS. They don't ship requiring a signature. They simply specify "Do Not Safe Drop" meaning they can happily just dump it in your superbox and it's no longer their problem.


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
reply to lugnut
UPS gets dropped off at the UPS store at Danforth and Vic Park, a short walk away, Purolator sends me to the back acres of Toronto, way up north of Midland and Finch. They used to have a store on Kingston Rd , but closed it.


Anav
Sarcastic Llama? Naw, Just Acerbic
Premium
join:2001-07-16
Dartmouth, NS
kudos:5
reply to lugnut
said by lugnut :

said by loosedobbs:

are you not supposed to reject the package? or refused the delivery of damaged package?
I had the problem few years back and FS csr told me you just refuse the package.
Or you can return the package to store for refund. But make sure you call CSR and file a complaint first.
Never accept the damaged packages.

Should this be directed at Anav? I had no problem with a damaged package. My bitch was with the hit or miss tracking CP uses.

Anyway, with a superbox you don't have an option to refuse packages from FS. They don't ship requiring a signature. They simply specify "Do Not Safe Drop" meaning they can happily just dump it in your superbox and it's no longer their problem.

In any case I was not home, and it was accepted by a less astute receipient, who did not know what it was, did not know it was WAYY too light and would not have noticed the extra and foreign clear tape used over the standard normal packing tape.
--
Ain't nuthin but the blues! "Albert Collins".
Leave your troubles at the door! "Pepe Peregil" De Sevilla. Just Don't Wifi without WPA, "Yul Brenner"

LlamaWorks Equipment

Purolator

join:2012-11-16
Mississauga, ON
reply to FaxCap
Hello FaxCap,

I sincerely apologize for any inconvenience stemming from this incident.

Im very surprised and disappointed to hear that no apologies or delivery alternatives were offered to you. We take customers feedback very seriously and I would like to follow up on this matter. You can send us the details and tracking number at customer.care@purolator.com.

Best regards,

Catherine Côté
Social Media Coordinator / Customer Care Team
Purolator Inc.www.Purolator.com
E-mail / Courriel: customer.care@purolator.com
Follow us on Twitter »twitter.com/purolatorhelp


FaxCap

join:2002-05-25
Surrey, BC
Reviews:
·Shaw
said by Purolator:

Hello FaxCap,

I sincerely apologize for any inconvenience stemming from this incident.

Im very surprised and disappointed to hear that no apologies or delivery alternatives were offered to you. We take customers feedback very seriously and I would like to follow up on this matter. You can send us the details and tracking number at customer.care@purolator.com.

Best regards,

Catherine Côté
Social Media Coordinator / Customer Care Team
Purolator Inc.www.Purolator.com
E-mail / Courriel: customer.care@purolator.com
Follow us on Twitter »twitter.com/purolatorhelp

This was back in the Spring. I had never had a problem before and
it was just once but infuriating none the less.

You'll be happy to know the driver yesterday did ring the bell and did
wait the 30 seconds before I got to the door.

FaxCap


lugnut

@communications.com
reply to Purolator
At least Purolator cares enough about their reputation to monitor and respond to social media complaints.

I'm impressed.

I've never seen anyone from Fedex or UPS come in here and address complaints about poor service.

I've seen a few whiners representing Canada Post, albeit unofficially, whenever they come up for a contract renewal though Responding officially to customer complaints? Maybe when pigs fly


corster
Premium
join:2002-02-23
Gatineau, QC
reply to lugnut
I used to hate getting packages by UPS - I don't hate it as much now that they just drop it off at the UPS Store (which is actually closer to me than the Post Office).


donoreo
Premium
join:2002-05-30
North York, ON
said by corster:

I used to hate getting packages by UPS - I don't hate it as much now that they just drop it off at the UPS Store (which is actually closer to me than the Post Office).

That is all they ever do. They never even try to deliver. Multiple times they have done this when someone was home, they just stick the notice on the door and take off.
--
The irony of common sense, it is not that common.
I cannot deny anything I did not say.
A kitten dies every time someone uses "then" and "than" incorrectly.
I mock people who give their children odd spelling of names.


FaxCap

join:2002-05-25
Surrey, BC
reply to lugnut
I swear....we went from Friday Dec 21st until the 28th without a mail
delivery. Then at about noon on the 28th we all had a mailbox
stuffed with 1 week worth of mail.

FaxCap


Thane_Bitter
Inquire within
Premium
join:2005-01-20
Reviews:
·Bell Sympatico
I can believe it; according to Canada Post some “areas may only get delivery 3 or 4 times a week”. Take into account holidays, increased mail volume, the tendency for federal employees’ productivity to drop exponentially near holidays and Fridays, you should be happy any may showed up before the New Year.

Purolator

join:2012-11-16
Mississauga, ON
reply to FaxCap
Hello FaxCap,
Glad to hear that you have seen improvements.
If you need any help, you know where to find us.
Regards,
Vincent


donoreo
Premium
join:2002-05-30
North York, ON
reply to Thane_Bitter
said by Thane_Bitter:

I can believe it; according to Canada Post some “areas may only get delivery 3 or 4 times a week”. Take into account holidays, increased mail volume, the tendency for federal employees’ productivity to drop exponentially near holidays and Fridays, you should be happy any may showed up before the New Year.

I think mail delivery would be fine on Monday, Wednesday and Friday or even just Tuesday and Thursday. They would need less staff.

My wife was talking to our mailman a month or so ago. He said the routes had all been changed. They were being done by a computer program now. We do not get delivery until late in the day now and he said he and others are working longer hours and getting overtime as a result of the changes.
--
The irony of common sense, it is not that common.
I cannot deny anything I did not say.
A kitten dies every time someone uses "then" and "than" incorrectly.
I mock people who give their children odd spelling of names.


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Could be true i was going out on Tursday night saw somebody walking with a "headlight" on their hard, it was a postie delivering mail at 7pm


donoreo
Premium
join:2002-05-30
North York, ON
said by elwoodblues:

Could be true i was going out on Tursday night saw somebody walking with a "headlight" on their hard, it was a postie delivering mail at 7pm

Our mail switched to after 4 PM in November. Previously it was always by 1 PM.


LazMan
Premium
join:2003-03-26
canada
reply to donoreo
said by donoreo:

I think mail delivery would be fine on Monday, Wednesday and Friday or even just Tuesday and Thursday. They would need less staff.

I only check my mailbox maybe twice a week or so (I get delivery to a "Superbox" just up the street) - so I wouldn't even notice if CP cut delivery back to every other day; and I'm sure I'm not alone in the limited frequency residential mail get's checked.


donoreo
Premium
join:2002-05-30
North York, ON
said by LazMan:

said by donoreo:

I think mail delivery would be fine on Monday, Wednesday and Friday or even just Tuesday and Thursday. They would need less staff.

I only check my mailbox maybe twice a week or so (I get delivery to a "Superbox" just up the street) - so I wouldn't even notice if CP cut delivery back to every other day; and I'm sure I'm not alone in the limited frequency residential mail get's checked.

My wife would let it go for days and our mailbox is 6 inches or so outside the front door.
--
The irony of common sense, it is not that common.
I cannot deny anything I did not say.
A kitten dies every time someone uses "then" and "than" incorrectly.
I mock people who give their children odd spelling of names.


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
reply to LazMan
that's what I do unless I know something is coming I need. Hell I may just check it once a week sometimes.


lugnut

@communications.com
reply to donoreo
Over the past two years my mail delivery has moved from 1 PM to 4 PM and now this past month 6 PM!!! Frankly it's a pain in the ass since I don't even know what I'm receiving anymore since I can't read the addresses in the dark.

As it is, the only way I can tell I'm getting all my mail now is by touch since it's too dark to see inside the bloody box. What now? Do I have to start carrying a flashlight to read my frigging mail?

As for people who let their mail sit for a week in a superbox, that's actually rather inconsiderate of you. You may be occupying one of the limited large package boxes for that week. Considering there's only like 4 or 6 of the large boxes available for 24 to 36 addresses you have to realize that other people might need the space you are selfishly occupying for up to a week.


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
uh if I know I'm getting a large package I'll check every day as most times I know when a package is coming and I want those items other then that I check it whenever I remember.


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
reply to donoreo
Mine comes the same time, before 9am, even though he's not supposed to leave the Post office till then.