| reply to mazhurg
Re: [Cable] Peak hours SUPER slow! DSL in our area was absolutely horrible during peak hours, much worse than anything experienced on cable since then.
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quidnunc
join:2011-03-03
Richmond Hill, ON Reviews:
 ·Rogers Hi-Speed
| reply to hybrid_r
I guess this is related? I have been getting bad latency in online games. e.g.
traceroute to 64.74.97.131 (64.74.97.131), 30 hops max, 60 byte packets
1 10.126.228.129 (10.126.228.129) 7.184 ms 7.103 ms 7.065 ms
2 67.231.222.65 (67.231.222.65) 8.525 ms 12.347 ms 12.325 ms
3 richmondhill-newkirk1.cable.teksavvy.com (69.165.168.242) 8.417 ms 8.467 ms 9.578 ms
4 richmondhill-newkirk5.cable.teksavvy.com (24.52.255.97) 139.220 ms 139.221 ms 139.193 ms
5 tge11-3.fr4.yyz.llnw.net (208.111.134.241) 116.341 ms 116.346 ms 116.327 ms
6 tge22-4.fr3.ord.llnw.net (69.28.189.137) 123.934 ms 122.952 ms 122.947 ms
7 equinix-ix.ord1.us.voxel.net (206.223.119.107) 121.571 ms 123.871 ms 124.331 ms
8 internap.ord1.us.voxel.net (208.122.29.22) 119.765 ms 120.163 ms 122.295 ms
9 border5.po1-bbnet1.chg.pnap.net (64.94.32.10) 118.573 ms 116.318 ms border5.po2-bbnet2.chg.pnap.net (64.94.32.74) 114.633 ms
10 www.cegamer.com (64.74.97.131) 117.269 ms 117.242 ms 117.579 ms
normally it would (or should) be like 30-60ms to most servers on the east coast |
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| I can confirm a peak time increase in latency and reduction in throughput in Richmond Hill. This is limited to my Teksavvy circuit as there are no noticeable issues on the Rogers circuit.
Things got so bad tonight I had to failover all my VoIP and office VPN to the Rogers side.
I really dread calling support - there's no if loop in the script for tech savvy customers - step one is almost always in the lines of 'is your modem plugged in'?! |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | Guys, I had a look at the network yesterday and one backhaul link in actually pretty congested. It swings back and forth between various backhaul links due to the POI links being spread out across multiple backhaul links.. I.e. some days one back haul link is perfectly fine and other days its not. But never more than one at a time but sometimes it's extra bad... Like last night. So that means that any POIs that have one or more links on that particular backhaul link on that night will have issues. I also believe that this may be part of what's going on with the YouTube situation since so,e packets are arriving out of sequence and stuff like that as they get spread across multiple links. We have an upgrade due next week that I believe should help and we also have another 10gig link due next week or the week after. With that we will be able to sort this out. Really sorry about this folks.
--
Marc - CEO/TekSavvy |
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Reviews:
·TekSavvy Cable
| said by TSI Marc:Guys, I had a look at the network yesterday and one backhaul link in actually pretty congested. It swings back and forth between various backhaul links due to the POI links being spread out across multiple backhaul links.. I.e. some days one back haul link is perfectly fine and other days its not. But never more than one at a time but sometimes it's extra bad... Like last night. So that means that any POIs that have one or more links on that particular backhaul link on that night will have issues. I also believe that this may be part of what's going on with the YouTube situation since so,e packets are arriving out of sequence and stuff like that as they get spread across multiple links. We have an upgrade due next week that I believe should help and we also have another 10gig link due next week or the week after. With that we will be able to sort this out. Really sorry about this folks.
Thanks for the update Marc, it's much appreciated. |
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 c2rothPremium
join:2006-04-26
Kitchener, ON
kudos:2 | reply to hybrid_r
So these upgrades are to the core TSI network which will impact both DSL and Cable? |
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| reply to hybrid_r
0.9 Mb/s DL atm. Hope something happens soon. |
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| said by McJugga:0.9 Mb/s DL atm. Hope something happens soon.
OK, so I'm not the only one. Something VERY wrong on Fallowfield at the moment. |
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Reviews:
 ·Start Communicat..
·TekSavvy Cable
·Rogers Hi-Speed
| said by metalhawk:said by McJugga:0.9 Mb/s DL atm. Hope something happens soon.
OK, so I'm not the only one. Something VERY wrong on Fallowfield at the moment. Very....3mbs download and VERY bad latency tonight....
Fallowfield POI...
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www.613websites.com ● Budget Canadian Web Design and Hosting
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| said by d4m1r:said by metalhawk:said by McJugga:0.9 Mb/s DL atm. Hope something happens soon.
OK, so I'm not the only one. Something VERY wrong on Fallowfield at the moment. Very....3mbs download and VERY bad latency tonight.... Fallowfield POI... I can barely break 2mbps. |
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Reviews:
·Start Communicat..
·TekSavvy Cable
·Rogers Hi-Speed
| How long has it been happening to you? 3 hours or so here....Can still surf the net, but my work VPN connection is lagging....The latency is the problem:
![]() http://www.pingtest.net/result/76511501.png
--
www.613websites.com ● Budget Canadian Web Design and Hosting
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| said by d4m1r:How long has it been happening to you? 3 hours or so here....Can still surf the net, but my work VPN connection is lagging....The latency is the problem: ![]() http://www.pingtest.net/result/76511501.png Not too sure, since I was watching the Sens' game, but it was fine before the game started at 7:00, and like this after.
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KC108
join:2012-06-20
Markham, ON | reply to hybrid_r
I would really like to know what is going on ... my issues are back. Newkirk POI IIRC.
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| reply to hybrid_r
I'm at St.Laurent Ottawa area and my ping right now is 203ms. When I tried to use the speedtest.net always came back with ping failed. Currently, I can't even go to youtube at all. For normal browsing is really slow too.
Oh man, I'm expecting some troubles with TSI but not to this extend and also this is my second month with them. So frustrating and also major disappointing. If this kind of troubles are keep repeating I have to find other ISP for sure. |
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| My internet has been unusable since last Friday afternoon. I cannot open a web page, stream music - nothing
St. Laurent POI
First time this has happened to me but I cannot even VPN to work due to slow connection |
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| said by FireFlyFini:My internet has been unusable since last Friday afternoon. I cannot open a web page, stream music - nothing
St. Laurent POI
First time this has happened to me but I cannot even VPN to work due to slow connection
. |
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arth33
join:2008-06-04
Ottawa, ON | reply to FireFlyFini
said by FireFlyFini:My internet has been unusable since last Friday afternoon. I cannot open a web page, stream music - nothing
St. Laurent POI
First time this has happened to me but I cannot even VPN to work due to slow connection
I'm in the same boat. Ping in >250ms and I'm getting ~2-3mps down and 0.5mbps up. I was fine until this morning. |
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| reply to FireFlyFini
Me to St. Laurent POI and I noticed it around Friday night and has been horrible all weekend. Streaming from YouTube or any other site takes 30 min for a 2 min clip. Pings in video games constantly going higher than normal by 100 to 200ms more. Downloading from newsgroups at dial up speeds. I just tried to load the app store on my ipad and it took 3 min to load. Something is very wrong I hope it gets sorted out soon. |
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pcfxer
join:2006-12-11
Orleans, ON | Yep, same here. St. Laurent POI. I work from home and provide support so to the person that says 5Mb/s is fine. LOL. You try dealing with a pissed off Doctor (they get paid per appointment btw) when his medical records aren't working. |
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1 edit | reply to TSI Marc
said by TSI Marc:Guys, I had a look at the network yesterday and one backhaul link in actually pretty congested. It swings back and forth between various backhaul links due to the POI links being spread out across multiple backhaul links.. I.e. some days one back haul link is perfectly fine and other days its not. But never more than one at a time but sometimes it's extra bad... Like last night. So that means that any POIs that have one or more links on that particular backhaul link on that night will have issues. I also believe that this may be part of what's going on with the YouTube situation since so,e packets are arriving out of sequence and stuff like that as they get spread across multiple links. We have an upgrade due next week that I believe should help and we also have another 10gig link due next week or the week after. With that we will be able to sort this out. Really sorry about this folks.
Any updates on this? Still getting youtube buffering every night, and speedtests are now like this:
»www.speedtest.net/result/2493933059.png |
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