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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to HKPolice

Re: [Cable] Peak hours SUPER slow!

First shuffle to help better balance things is due Monday. 7 th 10 gig backhaul due within a week. May take a bit longer to cutover traffic but its close.

I think the YouTube issues are related to the backhaul issues. We'll fix the backhaul and we'll know for sure.
--
Marc - CEO/TekSavvy


Lifeforce
Heard, not seen

join:2002-05-27
canada
reply to hybrid_r
Wow!




Wonder what would happen if I were on a lower tier than 28/1..


Optional

join:2012-02-26
Mississauga, ON
Reviews:
·TekSavvy Cable
reply to hybrid_r
I've been experiencing this as well, i'm on Wolfdale POI...

Life force that's nothin lol=\ I'm on the 28/1 as well.

I've tried turning off my modem and router and restarting it all several times last night and it's still slow as all hell.

I'm excited to be on a 45/3 plan when the upgrades go through, but will we even notice a difference? lol

EDIT:

Since today is definitely a 'snow day', a lot of people at home and I think it's same to assume it's going to be peak hours through out the entire day.



^ wtf is this crap..1:58 pm....at least my latency is okay.. christ. I can't even video call with work right now.


Mimiga King

join:2008-09-15
Quebec, QC

1 edit
reply to TSI Marc
Hello, this is my note about this issue, take it as you will. This also fills a request Andre sent me 3 weeks ago via another thread concerning the same issue. I am no network engineer but I do know my way into it a bit. Please feel free to correct me at will.

As far as I can tell, the issue seems to be from either a bad load balancing on their servers and/or a system that throttle single connections to prevent over-usage of their network by just a few individuals.

The server(s) IP in question here is "206.248.151.76" (Hostname = "ggc.teksavvy.com".

As seen in the video along this post, one single connection while trying to stream at 1080p gives me 1MBps of download speed which in most cases is enough to buffer the video enough to live-stream it but if it was to slowdown at any time then the video would have to buffer, thus creating the issue we are having right now.

Then I tried to download the video from 8 connections from the same server. Each connection would range from 300KBps to 800KBps and cap my download speed. Indicating that this specific server is not lacking bandwidth and/or overloaded at all as it CAN send the data without any issues.

Now as far as I'm concerned, I'm watching videos all evenings for severals hours. It's my main way of passing time while waiting for my WoW raid to start. I am now resolved into just downloading them all and then watching them so I don't have to deal with the buffering.

Can someone from TSI check this out because we have had this problem for a very very long time and it needs to be fixed now!

Thank-you

(P.S... both my external and internal IP are shown in this video. I don't care so don't talk about it)

»youtu.be/is_fpOAez74


[EDIT] This video I just uploaded is bufferring straight from Google @ 74.125.214.55 at a staggering 200KBps so let it ... buffer? >_>

Also, don't kill yourself thinking your speakers are broken, the video has no audio whatsoever


Lifeforce
Heard, not seen

join:2002-05-27
canada
You're not suggesting that Rogers is throttling TPIA customers are you? That's absurd! We can't just call it "node congestion" and hope that it fixes itself? So what if my connection is crippled from 20:00 - 12:00 nightly? That doesn't mean that Rogers would actually be throttling.

In all seriousness, I actually switched from Rogers, I switched in October. I used to be a long time Teksavvy DSL customer until dry loop costs became too expensive for me. That aside, these "hiccups" which I'm paying $70 / month for, started for me the day I switched from Rogers to Teksavvy. Now, it could be coincidental but I wouldn't call it node congestion unless my entire street signed up for cable internet between October and now.

I'm not sure if I feel like paying $70 for 10/1 service anymore.


Mimiga King

join:2008-09-15
Quebec, QC
It seems you may have not noticed but I am in Quebec, therefore Rogers has nothing to do with me.


Lifeforce
Heard, not seen

join:2002-05-27
canada
Yes, I chose Rogers, as they have something to do with me. My apologies, good luck with whomever you're dealing with


Mimiga King

join:2008-09-15
Quebec, QC
reply to hybrid_r
Thank-you!. Yeah, bad ol' Videotron.

Either way, I'm not saying they or anyone is doing someone in the shadows, I'm just giving out what I can find hoping it can help in any ways.


Optional

join:2012-02-26
Mississauga, ON
Reviews:
·TekSavvy Cable
reply to hybrid_r
The net is fine today, which is odd because it's sunday. Sunday is prime time all day long because sundays are generally known to be boring

We'll see how it acts monday night... probably back in the crapper with 4mbps down .5 up...Is it the year 2000?


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to hybrid_r
update: some changes were made earlier this morning to shift traffic around a bit.. this should help. we are also expecting an other 10gig link late this week and moving traffic to it next week.
--
Marc - CEO/TekSavvy


TypeS

join:2012-12-17
London, ON
kudos:1
Reviews:
·TekSavvy Cable
Just thought I'd mention that this past week (starting on about Thursday), I've noticed slow downs and high pings during peak hours in London. Hadn't experienced that yet but I guess it finally caught up to London. Not as bad as other areas, 10~15Mbps with 50-60ms ping on speedtests.

I'll check tonight again.


Lifeforce
Heard, not seen

join:2002-05-27
canada
Yay!



Misaow

join:2010-10-19
Ottawa, ON
reply to TSI Marc
my speed last night, taken from my phone on my wifi, im on the 28/1 package.

»www.speedtest.net/android/367348805.png

I was 5 feet from the router with 98% signal, so should not be a wifi issue. Decided to tether from my phone for the rest of the night which was getting 3/1.5


chriscafe

@teksavvy.com
reply to hybrid_r
how about this for slow speed..in richmond hill on the 28/1 plan.

0.12Mbps down and 0.98 up..

rare to see up beating down!

»www.speedtest.net/result/2507172384.png


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
The links are updated as of this morning. I just checked and there is no congestion anywhere right now. Something else is going on if you are still having YouTube or speed issues.
--
Marc - CEO/TekSavvy

KC108

join:2012-06-20
Markham, ON
Whatever you did seems to be working (at least for the moment).




OttawaSam

@teksavvy.com
reply to TSI Marc
12am & speeds still super slow in Ottawa (POI is on Richmond Rd., Ottawa)...



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
said by OttawaSam :

12am & speeds still super slow in Ottawa (POI is on Richmond Rd., Ottawa)... [att=1]

That poi has 3 gig of capacity with only 2.1 gig at peak... Something else is going on. I'll get somebody to follow up with you.
--
Marc - CEO/TekSavvy


TSILiz
Premium
join:2012-08-20
kudos:6
reply to hybrid_r
said by OttawaSam :

12am & speeds still super slow in Ottawa (POI is on Richmond Rd., Ottawa)... [att=1]

Hi There,

Can you please either PM me or message us in the direct forum? I'd like to troubleshoot to determine the root of your issue.

Thanks!
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."

BrianON

join:2011-09-30
Ottawa, ON
Reviews:
·TekSavvy Cable

2 edits
reply to OttawaSam
In Ottawa on Richmond POI and haven't had any problems or lowered speeds. On the 3Mbs/256kbs plan and get that consistently. Speedtest shows 8-9 Mbs due to SpeedBoost but the connection will settle down to 3Mbs after a while. No problems with Netflix, Youtube or other sites stuttering. (note: I limit upstream for QoS reasons so it is lower than the plan's listed 256kpbs)



The Mongoose

join:2010-01-05
Toronto, ON
reply to OttawaSam
said by OttawaSam :

12am & speeds still super slow in Ottawa (POI is on Richmond Rd., Ottawa)... [att=1]

That is not caused by congestion of any kind. Something else is wrong (hardware, line, messed up speedtest, etc).


HRHill

@teksavvy.com
reply to hybrid_r
Ok this is getting ridiculous. I can't even youtube on 240p.

My 28/1 is running at 0.28/1




I've swapped between 3 routers since last night 11am, pretty sure the problem is not in my court.

Richmond Hill, ON

The Mongoose

join:2010-01-05
Toronto, ON
said by HRHill :

Ok this is getting ridiculous. I can't even youtube on 240p.

My 28/1 is running at 0.28/1

[att=1]

I've swapped between 3 routers since last night 11am, pretty sure the problem is not in my court.

Richmond Hill, ON

Speeds like that have nothing to do with POI congestion. That's something else entirely.


TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33
reply to HRHill
If you would like to post in the »TekSavvy Direct forum, we can look at the situation.

There should definitely be no reason for this a 1PM in the afternoon.

Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork


TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:5
reply to HRHill
Eliminate router from equation and run your battery of tests again. Yes connect directly to the modem via ethernet cable.


OttawaSam

@teksavvy.com
reply to TSILiz
Hi Liz,

Thanks for following up with me in this forum. It's ~5pm and the speed seems to be normal now (I have the 18mb/sec plan).



Yesterday must have been an anomaly unless you guys worked on something. Thanks again!

- Sam


Mickola

@teksavvy.com
I am on 28Mbps Cable and the speed seems just fine via speedtest. However I cannot even access any videos at all, youtube, vimeo or netflix. It' s very frustating. I can watch movies via xbmc though.

Is there any problem in Markham?


franklyong
Cisco Geek

join:2004-12-05
Canada
kudos:1
Reviews:
·WIND Mobile
reply to hybrid_r
Any congestion up in Newmarket? I did a consistent ping for about 2000 packets during peak time and was getting about 5% packet loss.
Also ping times ranged from 16ms to 700ms on Google, and Skype was terrible.
Attached are my current line stats which I assume are in acceptable values since the SNR seems okay.

user451

join:2011-01-07
Brampton, ON
reply to TSI Marc
said by TSI Marc:

Guys, I had a look at the network yesterday and one backhaul link in actually pretty congested. It swings back and forth between various backhaul links due to the POI links being spread out across multiple backhaul links.. I.e. some days one back haul link is perfectly fine and other days its not. But never more than one at a time but sometimes it's extra bad... Like last night. So that means that any POIs that have one or more links on that particular backhaul link on that night will have issues. I also believe that this may be part of what's going on with the YouTube situation since so,e packets are arriving out of sequence and stuff like that as they get spread across multiple links. We have an upgrade due next week that I believe should help and we also have another 10gig link due next week or the week after. With that we will be able to sort this out. Really sorry about this folks.

Hi Marc

Any update on implementation of the expected upgrades. Peak hours are still pretty rough

Thanks

stevey_frac

join:2009-12-09
Cambridge, ON
Reviews:
·TekSavvy Cable
reply to hybrid_r
I'm getting issues right now. Can't watch SuperHD Netflix, never mind streaming multiple things at the same time.




This is 28/1 in Cambridge.