O Canada! > Canadian > TekSavvy > [Cable] Peak hours SUPER slow!

reply to HKPolice

Re: [Cable] Peak hours SUPER slow!

reply to hybrid_r
Wow!

reply to hybrid_r

reply to TSI Marc
Hello, this is my note about this issue, take it as you will. This also fills a request Andre sent me 3 weeks ago via another thread concerning the same issue. I am no network engineer but I do know my way into it a bit. Please feel free to correct me at will.

As far as I can tell, the issue seems to be from either a bad load balancing on their servers and/or a system that throttle single connections to prevent over-usage of their network by just a few individuals.

The server(s) IP in question here is "206.248.151.76" (Hostname = "ggc.teksavvy.com".

As seen in the video along this post, one single connection while trying to stream at 1080p gives me 1MBps of download speed which in most cases is enough to buffer the video enough to live-stream it but if it was to slowdown at any time then the video would have to buffer, thus creating the issue we are having right now.

Then I tried to download the video from 8 connections from the same server. Each connection would range from 300KBps to 800KBps and cap my download speed. Indicating that this specific server is not lacking bandwidth and/or overloaded at all as it CAN send the data without any issues.

Now as far as I'm concerned, I'm watching videos all evenings for severals hours. It's my main way of passing time while waiting for my WoW raid to start. I am now resolved into just downloading them all and then watching them so I don't have to deal with the buffering.

Can someone from TSI check this out because we have had this problem for a very very long time and it needs to be fixed now!

Thank-you

(P.S... both my external and internal IP are shown in this video. I don't care so don't talk about it)

»youtu.be/is_fpOAez74

[EDIT] This video I just uploaded is bufferring straight from Google @ 74.125.214.55 at a staggering 200KBps so let it ... buffer? >_>

Also, don't kill yourself thinking your speakers are broken, the video has no audio whatsoever

You're not suggesting that Rogers is throttling TPIA customers are you? That's absurd! We can't just call it "node congestion" and hope that it fixes itself? So what if my connection is crippled from 20:00 - 12:00 nightly? That doesn't mean that Rogers would actually be throttling.

In all seriousness, I actually switched from Rogers, I switched in October. I used to be a long time Teksavvy DSL customer until dry loop costs became too expensive for me. That aside, these "hiccups" which I'm paying $70 / month for, started for me the day I switched from Rogers to Teksavvy. Now, it could be coincidental but I wouldn't call it node congestion unless my entire street signed up for cable internet between October and now.

I'm not sure if I feel like paying $70 for 10/1 service anymore.

It seems you may have not noticed but I am in Quebec, therefore Rogers has nothing to do with me.

Yes, I chose Rogers, as they have something to do with me. My apologies, good luck with whomever you're dealing with

reply to hybrid_r
Thank-you!. Yeah, bad ol' Videotron.

Either way, I'm not saying they or anyone is doing someone in the shadows, I'm just giving out what I can find hoping it can help in any ways.

reply to hybrid_r
The net is fine today, which is odd because it's sunday. Sunday is prime time all day long because sundays are generally known to be boring

We'll see how it acts monday night... probably back in the crapper with 4mbps down .5 up...Is it the year 2000?

reply to hybrid_r
update: some changes were made earlier this morning to shift traffic around a bit.. this should help. we are also expecting an other 10gig link late this week and moving traffic to it next week.
--
Marc - CEO/TekSavvy

Just thought I'd mention that this past week (starting on about Thursday), I've noticed slow downs and high pings during peak hours in London. Hadn't experienced that yet but I guess it finally caught up to London. Not as bad as other areas, 10~15Mbps with 50-60ms ping on speedtests.

I'll check tonight again.

Yay!

reply to TSI Marc
my speed last night, taken from my phone on my wifi, im on the 28/1 package.

»www.speedtest.net/android/367348805.png

I was 5 feet from the router with 98% signal, so should not be a wifi issue. Decided to tether from my phone for the rest of the night which was getting 3/1.5

reply to hybrid_r
how about this for slow speed..in richmond hill on the 28/1 plan.

0.12Mbps down and 0.98 up..

rare to see up beating down!

»www.speedtest.net/result/2507172384.png

The links are updated as of this morning. I just checked and there is no congestion anywhere right now. Something else is going on if you are still having YouTube or speed issues.
--
Marc - CEO/TekSavvy

Whatever you did seems to be working (at least for the moment).

reply to TSI Marc
12am & speeds still super slow in Ottawa (POI is on Richmond Rd., Ottawa)...

reply to hybrid_r

--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."

reply to OttawaSam
In Ottawa on Richmond POI and haven't had any problems or lowered speeds. On the 3Mbs/256kbs plan and get that consistently. Speedtest shows 8-9 Mbs due to SpeedBoost but the connection will settle down to 3Mbs after a while. No problems with Netflix, Youtube or other sites stuttering. (note: I limit upstream for QoS reasons so it is lower than the plan's listed 256kpbs)