[Cable] Peak hours SUPER slow! - TekSavvy | DSLReports Forums (Page 4)

Author	All Replies
TypeS join:2012-12-17 London, ON kudos:1 Reviews: ·TekSavvy Cable	reply to ReeG Re: [Cable] Peak hours SUPER slow! said by ReeG: Hey guys, try resetting your modems and see if it does anything for you. I was getting under 10mbps and after a reset it's gone back up to over 30 I have seen this happen. It's actually not the modem that needs to reboot but need to a DHCP release and renew on the router or PC connected. I've called teksavvy before about this and they don;t what it is and asked me use my service without the router for a week but thats not reasonable in my home. The behavior stopped now though. It used to drop speed every few days. The DHCP release/renew would bring it up to full. Probably Rogers doing it (dunno if intended or not).
	to forum · permalink · 2013-01-20 22:58:10 ·
hybrid_r join:2013-01-05 Surrey, BC	said by TypeS: said by ReeG: Hey guys, try resetting your modems and see if it does anything for you. I was getting under 10mbps and after a reset it's gone back up to over 30 I have seen this happen. It's actually not the modem that needs to reboot but need to a DHCP release and renew on the router or PC connected. I've called teksavvy before about this and they don;t what it is and asked me use my service without the router for a week but thats not reasonable in my home. The behavior stopped now though. It used to drop speed every few days. The DHCP release/renew would bring it up to full. Probably Rogers doing it (dunno if intended or not). Reset mine a million times (router and modem). I am now waiting for a reply on the open ticket. Been waiting a good few days already. It was supposed to be within 48 hours.
	to forum · permalink · 2013-01-21 13:02:02 ·
TSI Jonathan Premium join:2011-08-24 canada kudos:3	I will have someone check on that right away and get back to you.
	to forum · permalink · 2013-01-21 13:07:54 ·
The Mongoose join:2010-01-05 Toronto, ON Reviews: ·TekSavvy Cable ·Rogers Hi-Speed	reply to brad said by brad: said by dcorban: I have this same problem over the past week. It's not like suddenly thousands of users moved onto my node and are sucking up my downstream. It happens like clockwork every night. My download speed drops to 500k/s or less. It essentially renders my connection useless for watching TV shows. You don't need thousands of users. It could be the difference of adding a few new cable customers to the node and it goes from being overloaded to extremely overloaded. Especially if a few of them are Rogers Ultimate 150/10 users. Instant node death. The only good news is if this is the reason, you can guarantee they're screaming at Rogers pretty loudly about it.
	to forum · permalink · 2013-01-21 13:14:48 ·
josh7878 join:2012-11-01 K2J5T2	reply to hybrid_r It's relatively brutal right now. Keeps cutting out. Release/renew fixes it for about 10 minutes. Continuous ping to google (8.8.8.8) shows it dropping every 5-10 seconds. Reply from 8.8.8.8: bytes=32 time=39ms TTL=55 Request timed out. Reply from 8.8.8.8: bytes=32 time=50ms TTL=55 Reply from 8.8.8.8: bytes=32 time=40ms TTL=55 Reply from 8.8.8.8: bytes=32 time=42ms TTL=55 Reply from 8.8.8.8: bytes=32 time=40ms TTL=55 Reply from 8.8.8.8: bytes=32 time=50ms TTL=55 Reply from 8.8.8.8: bytes=32 time=50ms TTL=55 Reply from 8.8.8.8: bytes=32 time=50ms TTL=55 Request timed out. Reply from 8.8.8.8: bytes=32 time=61ms TTL=55 Reply from 8.8.8.8: bytes=32 time=43ms TTL=55 Reply from 8.8.8.8: bytes=32 time=40ms TTL=55 Reply from 8.8.8.8: bytes=32 time=41ms TTL=55 Request timed out. Reply from 8.8.8.8: bytes=32 time=40ms TTL=55 Reply from 8.8.8.8: bytes=32 time=54ms TTL=55 Reply from 8.8.8.8: bytes=32 time=40ms TTL=55 Reply from 8.8.8.8: bytes=32 time=49ms TTL=55 Reply from 8.8.8.8: bytes=32 time=50ms TTL=55 Reply from 8.8.8.8: bytes=32 time=41ms TTL=55 Request timed out. Reply from 8.8.8.8: bytes=32 time=39ms TTL=55 Reply from 8.8.8.8: bytes=32 time=39ms TTL=55 Reply from 8.8.8.8: bytes=32 time=39ms TTL=55 Request timed out. Reply from 8.8.8.8: bytes=32 time=60ms TTL=55 Reply from 8.8.8.8: bytes=32 time=40ms TTL=55 Reply from 8.8.8.8: bytes=32 time=49ms TTL=55 Reply from 8.8.8.8: bytes=32 time=39ms TTL=55 Request timed out. Reply from 8.8.8.8: bytes=32 time=50ms TTL=55 Reply from 8.8.8.8: bytes=32 time=41ms TTL=55 Reply from 8.8.8.8: bytes=32 time=40ms TTL=55 Reply from 8.8.8.8: bytes=32 time=43ms TTL=55 Request timed out. Reply from 8.8.8.8: bytes=32 time=50ms TTL=55 Reply from 8.8.8.8: bytes=32 time=40ms TTL=55
	to forum · permalink · 2013-01-21 14:46:42 ·
KC108 join:2012-06-20 Markham, ON	reply to hybrid_r I posted in the Teksavvy Direct Forum and this is the reply I got after troubleshooting. "Hi, I have just now received an update on your Slow Speeds ticket. Unfortunately, Rogers was unable to find anything on their network that would cause these issues. Power levels are completely within specifications, which would mean that the issue isn't signal related. Now, looking at the POI you are connected to, it appears the issue could be caused by nightly congestion, especially if the slow downs only occur in the evening. As for the possible congestion issue, TekSavvy has already taken the initiative to order a capacity upgrade for this POI. Rogers has not yet provided us with an ETA at this time as to when the Link upgrade will be installed." Basically, I'm SOL until Rogers get their crap together. I should minimally be getting the speeds that I am paying for. Maybe it's time to look for another internet provider?
	to forum · permalink · 2013-01-21 14:49:12 ·
The Mongoose join:2010-01-05 Toronto, ON Reviews: ·TekSavvy Cable ·Rogers Hi-Speed	said by KC108: I posted in the Teksavvy Direct Forum and this is the reply I got after troubleshooting. "Hi, I have just now received an update on your Slow Speeds ticket. Unfortunately, Rogers was unable to find anything on their network that would cause these issues. Power levels are completely within specifications, which would mean that the issue isn't signal related. Now, looking at the POI you are connected to, it appears the issue could be caused by nightly congestion, especially if the slow downs only occur in the evening. As for the possible congestion issue, TekSavvy has already taken the initiative to order a capacity upgrade for this POI. Rogers has not yet provided us with an ETA at this time as to when the Link upgrade will be installed." Basically, I'm SOL until Rogers get their crap together. I should minimally be getting the speeds that I am paying for. Maybe it's time to look for another internet provider? Possibly, but before you go there let's see if we can get Gabe or someone with higher-level knowledge of the network to let us know if your POI is actually congested. If so, changing providers would help, but if not the problem is likely at the node level and changing providers won't make any difference as long as you stay on cable.
	to forum · permalink · 2013-01-21 15:04:57 ·
KC108 join:2012-06-20 Markham, ON	said by The Mongoose: said by KC108: I posted in the Teksavvy Direct Forum and this is the reply I got after troubleshooting. "Hi, I have just now received an update on your Slow Speeds ticket. Unfortunately, Rogers was unable to find anything on their network that would cause these issues. Power levels are completely within specifications, which would mean that the issue isn't signal related. Now, looking at the POI you are connected to, it appears the issue could be caused by nightly congestion, especially if the slow downs only occur in the evening. As for the possible congestion issue, TekSavvy has already taken the initiative to order a capacity upgrade for this POI. Rogers has not yet provided us with an ETA at this time as to when the Link upgrade will be installed." Basically, I'm SOL until Rogers get their crap together. I should minimally be getting the speeds that I am paying for. Maybe it's time to look for another internet provider? Possibly, but before you go there let's see if we can get Gabe or someone with higher-level knowledge of the network to let us know if your POI is actually congested. If so, changing providers would help, but if not the problem is likely at the node level and changing providers won't make any difference as long as you stay on cable. Sorry for my ignorance, but who is Gabe? I like TekSavvy, but these slowdowns everyday are really hindering my work flow.
	to forum · permalink · 2013-01-21 15:10:03 ·
stevey_frac join:2009-12-09 Cambridge, ON	reply to hybrid_r He's talking about TSI Gabe. He's one of their network guys. Really good. Often roams this forum. -Steve
	to forum · permalink · 2013-01-21 15:19:58 ·
Guspaz Guspaz Premium,MVM join:2001-11-05 Montreal, QC kudos:20	reply to hybrid_r Gabe's in charge of the network at this point, not just one of the network guys. Marc used to be in charge of it, but now he's CEO, so AFAIK Gabe is running the show on the network front at this point. -- Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org
	to forum · permalink · 2013-01-21 15:30:00 ·
KC108 join:2012-06-20 Markham, ON	reply to stevey_frac said by stevey_frac: He's talking about TSI Gabe. He's one of their network guys. Really good. Often roams this forum. -Steve Is the best way to contact him to send him a PM?
	to forum · permalink · 2013-01-21 15:41:42 ·
stevey_frac join:2009-12-09 Cambridge, ON	reply to Guspaz Didn't know that! Good for him!
	to forum · permalink · 2013-01-21 15:46:52 ·
TSI Gabe Premium,VIP join:2007-01-03 Chatham, ON kudos:2	I'll take a look
	to forum · permalink · 2013-01-21 16:19:31 ·

KC108 join:2012-06-20 Markham, ON	said by TSI Gabe: I'll take a look Speak of the devil! Thank you.
	to forum · permalink · 2013-01-21 16:23:05 ·
MaynardKrebs Premium join:2009-06-17 kudos:4	reply to KC108 said by KC108: "Hi, I have just now received an update on your Slow Speeds ticket. Unfortunately, Rogers was unable to find anything on their network that would cause these issues. Power levels are completely within specifications, which would mean that the issue isn't signal related. Now, looking at the POI you are connected to, it appears the issue could be caused by nightly congestion, especially if the slow downs only occur in the evening. As for the possible congestion issue, TekSavvy has already taken the initiative to order a capacity upgrade for this POI. Rogers has not yet provided us with an ETA at this time as to when the Link upgrade will be installed." Congestion @ the POI does NOT necessarily equate to TSI not having enough capacity from the POI. If nothing else has happened at that POI other than Rogers giving their customers a speed bump, then the obvious culprit is Rogers lack of investment in capacity @ the POI - either a bigger/faster CMTS or backhaul for their own use.
	to forum · permalink · 2013-01-21 16:24:05 ·
TSI Gabe Premium,VIP join:2007-01-03 Chatham, ON kudos:2	reply to KC108 said by KC108: said by TSI Gabe: I'll take a look Speak of the devil! Thank you. Boo! Seems I could do a better job at balancing the load on the POI you are on which may help. I'll have it fixed by tonight. -- TSI Gabe - TekSavvy Solutions Inc. Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
	to forum · permalink · 2013-01-21 16:30:39 ·
KC108 join:2012-06-20 Markham, ON	said by TSI Gabe: said by KC108: said by TSI Gabe: I'll take a look Speak of the devil! Thank you. Boo! Seems I could do a better job at balancing the load on the POI you are on which may help. I'll have it fixed by tonight. You are a godsend. I will continue to monitor speeds starting tomorrow for the next few nights.
	to forum · permalink · 2013-01-21 16:34:33 ·
dcorban join:2003-07-13 Newmarket, ON	reply to hybrid_r All I know is that my connection has been flawless for months. Downloads, torrents, usenet… all maxed out my connection any time of day. Now, it varies from 500 to 800k at night. Hell, I am already down to 1800k now and it's only 6pm. I sincerely hope the Rogers cable folks are experiencing this also. Maybe it will get fixed someday.
	to forum · permalink · 2013-01-21 18:01:59 ·
hybrid_r join:2013-01-05 Surrey, BC	reply to hybrid_r I received a reply back from TekSavvy today. Just saying that there has been no reply on the ticket they submitted to Rogers and that there are more users having the same issues. Fingers crossed, I hope something gets solved.
	to forum · permalink · 2013-01-21 22:57:57 ·
taytong888 join:2005-06-20 Nepean, ON	reply to hybrid_r For those of you guys experiencing "snail" speeds, I am just wondering which type of cable modem you have, DOCSIS 2 or DOCSIS 3?
	to forum · permalink · 2013-01-22 00:24:27 ·

O Canada! > Canadian > TekSavvy > [Cable] Peak hours SUPER slow!

Re: [Cable] Peak hours SUPER slow!