Topic '[Cable] Peak hours SUPER slow!' in forum 'TekSavvy' - dslreports.com

Re: [Cable] Peak hours SUPER slow!

Mon, 04 Mar 2013 14:14:16 EDT

lucidt posted : Can we please get an update from a TSI member, After all of these changes and updates, i am still getting really slow performance between 7 p.m. and 12 p.m EST. I did a speed test yesterday at three different sites and this is what i am getting. I have done all of the basic troubleshooting as per my ticket in the Teksavvy Direct forum

McNicoll POI

Speedtest.net

down: 3.25 Mbps
up: 0.97 Mbps

Speedtest.teksavvy.com

Down: 4.94 Mbps
up: 0.99 Mbps

Bandwidthplace.com

down: 0.4 Mbps
up: 0.91 Mbps

Re: [Cable] Peak hours SUPER slow!

Wed, 27 Feb 2013 03:57:53 EDT

dra6o0n posted :

Kinda odd, my upload rates aren't suppose to take 30 seconds to start uploading test and hit 0.69Mbps...
It's 1Mbps upstream so it should hit 0.98 at least often...

What happens very common in speed tests is that Roger's 'turbo boost' functionality always kicks in and tricks the tests into thinking it's higher every once in a while.

Re: [Cable] Peak hours SUPER slow!

Tue, 26 Feb 2013 22:36:12 EDT

vsavulian posted : Richmond Hill is not doing too good either.

Teksavvy 28/1 service is more like 18/1 in the evening and streaming is choppy:
[att=1]

Rogers 35/3 at the same location:
[att=2]

Re: [Cable] Peak hours SUPER slow!

Tue, 26 Feb 2013 22:27:22 EDT

yanmai posted : [att=1]

Our internet is super slow as well.
28M cable got only
0.27M for download, 0.26M for upload.

Re: [Cable] Peak hours SUPER slow!

Sat, 23 Feb 2013 22:40:41 EDT

KC108 posted : From 5 minutes ago ...

[att=1]

Re: [Cable] Peak hours SUPER slow!

Tue, 19 Feb 2013 21:58:32 EDT

stevey_frac posted : Is there any way to test if this is local node congestion? It bugs me when my wife can't watch her IPTV streams smoothly, and at high quality.

Re: [Cable] Peak hours SUPER slow!

Tue, 19 Feb 2013 21:26:58 EDT

stevey_frac posted : I'm getting issues right now. Can't watch SuperHD Netflix, never mind streaming multiple things at the same time.

[att=1]

This is 28/1 in Cambridge.

Re: [Cable] Peak hours SUPER slow!

Tue, 19 Feb 2013 20:50:07 EDT

user451 posted :

said by TSI Marc:

Guys, I had a look at the network yesterday and one backhaul link in actually pretty congested. It swings back and forth between various backhaul links due to the POI links being spread out across multiple backhaul links.. I.e. some days one back haul link is perfectly fine and other days its not. But never more than one at a time but sometimes it's extra bad... Like last night. So that means that any POIs that have one or more links on that particular backhaul link on that night will have issues. I also believe that this may be part of what's going on with the YouTube situation since so,e packets are arriving out of sequence and stuff like that as they get spread across multiple links. We have an upgrade due next week that I believe should help and we also have another 10gig link due next week or the week after. With that we will be able to sort this out. Really sorry about this folks.

Hi Marc

Any update on implementation of the expected upgrades. Peak hours are still pretty rough

Thanks

Re: [Cable] Peak hours SUPER slow!

Mon, 18 Feb 2013 23:42:36 EDT

RogersLite posted : Any congestion up in Newmarket? I did a consistent ping for about 2000 packets during peak time and was getting about 5% packet loss.
Also ping times ranged from 16ms to 700ms on Google, and Skype was terrible.
Attached are my current line stats which I assume are in acceptable values since the SNR seems okay.

Re: [Cable] Peak hours SUPER slow!

Mon, 18 Feb 2013 06:55:23 EDT

anon posted : I am on 28Mbps Cable and the speed seems just fine via speedtest. However I cannot even access any videos at all, youtube, vimeo or netflix. It' s very frustating. I can watch movies via xbmc though.

Is there any problem in Markham?

Re: [Cable] Peak hours SUPER slow!

Thu, 14 Feb 2013 17:07:11 EDT

anon posted : Hi Liz,

Thanks for following up with me in this forum. It's ~5pm and the speed seems to be normal now (I have the 18mb/sec plan). [att=1]

Yesterday must have been an anomaly unless you guys worked on something. Thanks again!

- Sam

Re: [Cable] Peak hours SUPER slow!

Thu, 14 Feb 2013 17:03:21 EDT

TwiztedZero posted : Eliminate router from equation and run your battery of tests again. Yes connect directly to the modem via ethernet cable.

Re: [Cable] Peak hours SUPER slow!

Thu, 14 Feb 2013 13:55:02 EDT

TSI Martin posted : If you would like to post in the »TekSavvy Direct forum, we can look at the situation.

There should definitely be no reason for this a 1PM in the afternoon.

Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( �»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

Re: [Cable] Peak hours SUPER slow!

Thu, 14 Feb 2013 13:31:34 EDT

The Mongoose posted :

said by HRHill :

Ok this is getting ridiculous. I can't even youtube on 240p.

My 28/1 is running at 0.28/1

[att=1]

I've swapped between 3 routers since last night 11am, pretty sure the problem is not in my court.

Richmond Hill, ON

Speeds like that have nothing to do with POI congestion. That's something else entirely.

Re: [Cable] Peak hours SUPER slow!

Thu, 14 Feb 2013 13:25:33 EDT

anon posted : Ok this is getting ridiculous. I can't even youtube on 240p.

My 28/1 is running at 0.28/1

[att=1]

I've swapped between 3 routers since last night 11am, pretty sure the problem is not in my court.

Richmond Hill, ON

Re: [Cable] Peak hours SUPER slow!

Thu, 14 Feb 2013 11:43:20 EDT

The Mongoose posted :

said by OttawaSam :

12am & speeds still super slow in Ottawa (POI is on Richmond Rd., Ottawa)... [att=1]

That is not caused by congestion of any kind. Something else is wrong (hardware, line, messed up speedtest, etc).

Re: [Cable] Peak hours SUPER slow!

Thu, 14 Feb 2013 11:30:03 EDT

BrianON posted : In Ottawa on Richmond POI and haven't had any problems or lowered speeds. On the 3Mbs/256kbs plan and get that consistently. Speedtest shows 8-9 Mbs due to SpeedBoost but the connection will settle down to 3Mbs after a while. No problems with Netflix, Youtube or other sites stuttering. (note: I limit upstream for QoS reasons so it is lower than the plan's listed 256kpbs)

[att=1]

Re: [Cable] Peak hours SUPER slow!

Thu, 14 Feb 2013 09:45:06 EDT

TSIElizabeth posted :

said by OttawaSam :

12am & speeds still super slow in Ottawa (POI is on Richmond Rd., Ottawa)... [att=1]

Hi There,

Can you please either PM me or message us in the direct forum? I'd like to troubleshoot to determine the root of your issue.

Thanks!
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."

Re: [Cable] Peak hours SUPER slow!

Thu, 14 Feb 2013 08:57:30 EDT

TSI Marc posted :

said by OttawaSam :

12am & speeds still super slow in Ottawa (POI is on Richmond Rd., Ottawa)... [att=1]

That poi has 3 gig of capacity with only 2.1 gig at peak... Something else is going on. I'll get somebody to follow up with you.
--
Marc - CEO/TekSavvy

Re: [Cable] Peak hours SUPER slow!

Thu, 14 Feb 2013 03:44:30 EDT

anon posted : 12am & speeds still super slow in Ottawa (POI is on Richmond Rd., Ottawa)... [att=1]

Re: [Cable] Peak hours SUPER slow!

Wed, 13 Feb 2013 20:53:01 EDT

KC108 posted : Whatever you did seems to be working (at least for the moment).

[att=1]

Re: [Cable] Peak hours SUPER slow!

Wed, 13 Feb 2013 20:38:05 EDT

TSI Marc posted : The links are updated as of this morning. I just checked and there is no congestion anywhere right now. Something else is going on if you are still having YouTube or speed issues.
--
Marc - CEO/TekSavvy

Re: [Cable] Peak hours SUPER slow!

Wed, 13 Feb 2013 20:17:47 EDT

anon posted : how about this for slow speed..in richmond hill on the 28/1 plan.

0.12Mbps down and 0.98 up..

rare to see up beating down!

»www.speedtest.net/result/2507172384.png

Re: [Cable] Peak hours SUPER slow!

Tue, 12 Feb 2013 08:19:37 EDT

Misaow posted : my speed last night, taken from my phone on my wifi, im on the 28/1 package.

�www.speedtest.net/android/367348805.png

I was 5 feet from the router with 98% signal, so should not be a wifi issue. Decided to tether from my phone for the rest of the night which was getting 3/1.5

Re: [Cable] Peak hours SUPER slow!

Mon, 11 Feb 2013 22:15:08 EDT

Lifeforce posted : Yay!

[att=1]

Re: [Cable] Peak hours SUPER slow!

Mon, 11 Feb 2013 17:15:14 EDT

TypeS posted : Just thought I'd mention that this past week (starting on about Thursday), I've noticed slow downs and high pings during peak hours in London. Hadn't experienced that yet but I guess it finally caught up to London. Not as bad as other areas, 10~15Mbps with 50-60ms ping on speedtests.

I'll check tonight again.

Re: [Cable] Peak hours SUPER slow!

Mon, 11 Feb 2013 16:47:42 EDT

TSI Marc posted : update: some changes were made earlier this morning to shift traffic around a bit.. this should help. we are also expecting an other 10gig link late this week and moving traffic to it next week.
--
Marc - CEO/TekSavvy

Re: [Cable] Peak hours SUPER slow!

Sun, 10 Feb 2013 14:59:12 EDT

Optional posted : The net is fine today, which is odd because it's sunday. Sunday is prime time all day long because sundays are generally known to be boring :p

We'll see how it acts monday night... probably back in the crapper with 4mbps down .5 up...Is it the year 2000?

Re: [Cable] Peak hours SUPER slow!

Sun, 10 Feb 2013 01:01:01 EDT

Mimiga King posted : Thank-you!. Yeah, bad ol' Videotron.

Either way, I'm not saying they or anyone is doing someone in the shadows, I'm just giving out what I can find hoping it can help in any ways.

Re: [Cable] Peak hours SUPER slow!

Sun, 10 Feb 2013 00:59:29 EDT

Lifeforce posted : Yes, I chose Rogers, as they have something to do with me. My apologies, good luck with whomever you're dealing with ;)

Re: [Cable] Peak hours SUPER slow!

Sun, 10 Feb 2013 00:53:28 EDT

Mimiga King posted : It seems you may have not noticed but I am in Quebec, therefore Rogers has nothing to do with me.

Re: [Cable] Peak hours SUPER slow!

Sun, 10 Feb 2013 00:49:39 EDT

Lifeforce posted : You're not suggesting that Rogers is throttling TPIA customers are you? That's absurd! We can't just call it "node congestion" and hope that it fixes itself? So what if my connection is crippled from 20:00 - 12:00 nightly? That doesn't mean that Rogers would actually be throttling.

In all seriousness, I actually switched from Rogers, I switched in October. I used to be a long time Teksavvy DSL customer until dry loop costs became too expensive for me. That aside, these "hiccups" which I'm paying $70 / month for, started for me the day I switched from Rogers to Teksavvy. Now, it could be coincidental but I wouldn't call it node congestion unless my entire street signed up for cable internet between October and now.

I'm not sure if I feel like paying $70 for 10/1 service anymore.

Re: [Cable] Peak hours SUPER slow!

Fri, 08 Feb 2013 22:41:28 EDT

Mimiga King posted : Hello, this is my note about this issue, take it as you will. This also fills a request Andre sent me 3 weeks ago via another thread concerning the same issue. I am no network engineer but I do know my way into it a bit. Please feel free to correct me at will.

As far as I can tell, the issue seems to be from either a bad load balancing on their servers and/or a system that throttle single connections to prevent over-usage of their network by just a few individuals.

The server(s) IP in question here is "206.248.151.76" (Hostname = "ggc.teksavvy.com".

As seen in the video along this post, one single connection while trying to stream at 1080p gives me 1MBps of download speed which in most cases is enough to buffer the video enough to live-stream it but if it was to slowdown at any time then the video would have to buffer, thus creating the issue we are having right now.

Then I tried to download the video from 8 connections from the same server. Each connection would range from 300KBps to 800KBps and cap my download speed. Indicating that this specific server is not lacking bandwidth and/or overloaded at all as it CAN send the data without any issues.

Now as far as I'm concerned, I'm watching videos all evenings for severals hours. It's my main way of passing time while waiting for my WoW raid to start. I am now resolved into just downloading them all and then watching them so I don't have to deal with the buffering.

Can someone from TSI check this out because we have had this problem for a very very long time and it needs to be fixed now!

Thank-you

(P.S... both my external and internal IP are shown in this video. I don't care so don't talk about it)

»youtu.be/is_fpOAez74

[EDIT] This video I just uploaded is bufferring straight from Google @ 74.125.214.55 at a staggering 200KBps so let it ... buffer? >_>

Also, don't kill yourself thinking your speakers are broken, the video has no audio whatsoever

Re: [Cable] Peak hours SUPER slow!

Fri, 08 Feb 2013 13:56:16 EDT

Optional posted : I've been experiencing this as well, i'm on Wolfdale POI...

Life force that's nothin lol=\ I'm on the 28/1 as well.

I've tried turning off my modem and router and restarting it all several times last night and it's still slow as all hell.

I'm excited to be on a 45/3 plan when the upgrades go through, but will we even notice a difference? lol

EDIT:

Since today is definitely a 'snow day', a lot of people at home and I think it's same to assume it's going to be peak hours through out the entire day.

^ wtf is this crap..1:58 pm....at least my latency is okay.. christ. I can't even video call with work right now.

Re: [Cable] Peak hours SUPER slow!

Thu, 07 Feb 2013 22:34:51 EDT

Lifeforce posted : Wow!

[att=1]

Wonder what would happen if I were on a lower tier than 28/1..

Re: [Cable] Peak hours SUPER slow!

Thu, 07 Feb 2013 22:28:10 EDT

TSI Marc posted : First shuffle to help better balance things is due Monday. 7 th 10 gig backhaul due within a week. May take a bit longer to cutover traffic but its close.

I think the YouTube issues are related to the backhaul issues. We'll fix the backhaul and we'll know for sure.
--
Marc - CEO/TekSavvy

Re: [Cable] Peak hours SUPER slow!

Thu, 07 Feb 2013 22:12:26 EDT

HKPolice posted :

said by TSI Marc:

Any updates on this? Still getting youtube buffering every night, and speedtests are now like this:

»www.speedtest.net/result/2493933059.png

Re: [Cable] Peak hours SUPER slow!

Tue, 05 Feb 2013 00:08:35 EDT

pcfxer posted : Yep, same here. St. Laurent POI. I work from home and provide support so to the person that says 5Mb/s is fine. LOL. You try dealing with a pissed off Doctor (they get paid per appointment btw) when his medical records aren't working.

Re: [Cable] Peak hours SUPER slow!

Mon, 04 Feb 2013 21:09:28 EDT

greenjizz posted : Me to St. Laurent POI and I noticed it around Friday night and has been horrible all weekend. Streaming from YouTube or any other site takes 30 min for a 2 min clip. Pings in video games constantly going higher than normal by 100 to 200ms more. Downloading from newsgroups at dial up speeds. I just tried to load the app store on my ipad and it took 3 min to load. Something is very wrong I hope it gets sorted out soon.

Re: [Cable] Peak hours SUPER slow!

Mon, 04 Feb 2013 18:04:10 EDT

arth33 posted :

said by FireFlyFini:

My internet has been unusable since last Friday afternoon. I cannot open a web page, stream music - nothing

St. Laurent POI

First time this has happened to me but I cannot even VPN to work due to slow connection

I'm in the same boat. Ping in >250ms and I'm getting ~2-3mps down and 0.5mbps up. I was fine until this morning.

Re: [Cable] Peak hours SUPER slow!

Mon, 04 Feb 2013 15:44:53 EDT

metalhawk posted :

said by FireFlyFini:

Re: [Cable] Peak hours SUPER slow!

Mon, 04 Feb 2013 08:28:40 EDT

FireFlyFini posted : My internet has been unusable since last Friday afternoon. I cannot open a web page, stream music - nothing

St. Laurent POI

First time this has happened to me but I cannot even VPN to work due to slow connection

Re: [Cable] Peak hours SUPER slow!

Sun, 03 Feb 2013 23:19:03 EDT

anon posted : I'm at St.Laurent Ottawa area and my ping right now is 203ms. When I tried to use the speedtest.net always came back with ping failed. Currently, I can't even go to youtube at all. For normal browsing is really slow too.

Oh man, I'm expecting some troubles with TSI but not to this extend and also this is my second month with them. So frustrating and also major disappointing. If this kind of troubles are keep repeating I have to find other ISP for sure.

Re: [Cable] Peak hours SUPER slow!

Sun, 03 Feb 2013 22:50:29 EDT

KC108 posted : I would really like to know what is going on ... my issues are back. Newkirk POI IIRC.

[att=1]

Re: [Cable] Peak hours SUPER slow!

Fri, 01 Feb 2013 22:57:24 EDT

metalhawk posted :

said by d4m1r:

said by metalhawk:

I can barely break 2mbps.

How long has it been happening to you? 3 hours or so here....Can still surf the net, but my work VPN connection is lagging....The latency is the problem:

http://www.pingtest.net/result/76511501.png

Not too sure, since I was watching the Sens' game, but it was fine before the game started at 7:00, and like this after.

Re: [Cable] Peak hours SUPER slow!

Fri, 01 Feb 2013 22:45:25 EDT

d4m1r posted :

said by metalhawk:

I can barely break 2mbps.

How long has it been happening to you? 3 hours or so here....Can still surf the net, but my work VPN connection is lagging....The latency is the problem:

http://www.pingtest.net/result/76511501.png

--
www.613websites.com ● Budget Canadian Web Design and Hosting

Re: [Cable] Peak hours SUPER slow!

Fri, 01 Feb 2013 22:41:03 EDT

metalhawk posted :

said by d4m1r:

said by metalhawk:

said by McJugga:

0.9 Mb/s DL atm. Hope something happens soon.

OK, so I'm not the only one. Something VERY wrong on Fallowfield at the moment.

Very....3mbs download and VERY bad latency tonight....

Fallowfield POI...

I can barely break 2mbps.

Re: [Cable] Peak hours SUPER slow!

Fri, 01 Feb 2013 22:32:24 EDT

d4m1r posted :

said by metalhawk:

said by McJugga:

0.9 Mb/s DL atm. Hope something happens soon.

OK, so I'm not the only one. Something VERY wrong on Fallowfield at the moment.

Very....3mbs download and VERY bad latency tonight....

Fallowfield POI...
--
www.613websites.com ● Budget Canadian Web Design and Hosting

Re: [Cable] Peak hours SUPER slow!

Fri, 01 Feb 2013 22:16:45 EDT

metalhawk posted :

said by McJugga:

0.9 Mb/s DL atm. Hope something happens soon.

OK, so I'm not the only one. Something VERY wrong on Fallowfield at the moment.

Re: [Cable] Peak hours SUPER slow!

Fri, 01 Feb 2013 22:11:33 EDT

McJugga posted : 0.9 Mb/s DL atm. Hope something happens soon.