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FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5
reply to Mike Wolf

Re: [X1] Xfinity TV on X1 Platform and X1 Remote Control App!

said by Mike Wolf:

Not sure where you got your information from but from what I've been hearing a triple play package is not required.

Straight from Comcast Sales.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
My info came straight from the X1 support people.


FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5

1 edit
said by Mike Wolf:

My info came straight from the X1 support people.

I found many references like this both in Comcast forums and in reviews by web sites:
»www.pcmag.com/article2/0,2817,2404676,00.asp

The new UI will only be available to Triple Play customers - those who get voice, TV, and Internet.

»forums.comcast.com/t5/XfinityTV-···7#M55222
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4

1 edit
*shrugs* not what I was told. Also was told its available to double play customers when I was at the payment center asking questions and picking up a new RNG200N DVR when my SA8300HD failed.

I edited this post to clearify

Russ6

join:2011-03-17
Houston, TX
kudos:1
The following 01/09/2013 excerpt is from Comcast's Ted Hodgins, Sr. Director, Video Product Development - Navigation, in Media & Entertainment, "New Features for Scientific-Atlanta/Cisco Cable Boxes" blog

. . .
quote:
The X1 Experience is the eventual goal for all of our high-end cable boxes regardless of geography or existing plant infrastructure. We do have the X1 Guide running in customer homes in SA-Cisco areas of New Hampshire and with employees in SA-Cisco areas in New Jersey.

. . .
See »Re: New Guides for SA/Cisco Areas (Info from Ted Hodgins Blog)

Things have changed since this was posted with the X1 Guide now officially available to Comcast customers in SA-Cisco areas in New Jersey. I think there was a soft launch when this was posted.

The requirements for getting the X1 box have been lowered since the Boston release last Spring. At that point it was only for "new" triple play customers. Later it became available for existing triple play customers. I think the requirements will keep being lowered so Ted's eventual goal will be reached.

It might take a while for the reduced requirements to filter through Comcast sales organization so keep checking with Comcast
--
Cisco RNG 200N & SA 8300 HD DVRs-S26 Guide
Links
'Guide Blog'
'Schedule'
'Info'
'Patch Thread'


Floppy

join:2002-07-03
reply to Mike Wolf
said by Mike Wolf:

*shrugs* not what I was told. Also was told its available to double play customers at the payment center.

You were incorrect advised: The X1 is currently only for new triple play customers and it requires a truck roll. The payment centers do not have the box in their inventory.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4

1 edit
What X1 customer and technical support told me was that originally X1 service was only going to be for new triple play customers but because so many current Comcast customers were asking for it, they decided to allow all Comcast subscribers regardless if they were single double or triple packaged available. I was told this at the end of December when I was transferred to the X1 department on the phone (yes they have a dedicated department for X1) because I wanted to find out everything and the regular customer support rep didn't know.

I know it requires a truck roll as I've mentioned that before on here. I know the payment centers do not have the X1 boxes in inventory as I've also mentioned that before on here:

»Re: [X1] X1, to get or not to get...cost?

--
I'm always up for a good chat and helping with VoIP testing so my contact info is below.
Gigaset.net: Michael Wolf
Callcentric: 17772288600
SIP URI: sip:226976325024#9@sip.gigaset.net and sip:17772288600@in.callcentric.com
Skype: MikeWolf051


mikedz4

join:2003-04-14
Weirton, WV
any news yet on when keystone area (western pa, northern west virginia and eastern ohio) will get the x1 box? I will jump on it in a heartbeat when it is released.


owlyn
Premium,MVM
join:2004-06-05
Newtown, PA
Reviews:
·Comcast
The X1 is bug-ridden (see other threads, as well as the forums at Comcast). According to my inside contact who is familiar with the X1 development team, the major bugs should be fixed, and other features added, by October 2013. He suggests waiting till then, which is what I am doing, unless I hear otherwise.

Part of the problem is that Comcast has many projects going simultaneously, and some cross over to others (the redesigned web site is a good example, as that is part of the cause of the Caller ID - PC problem). That's why it is taking so long these days to fix bugs- many other things may be affected. No, I don't have an explanation as to why it has taken them forever to fix bugs in the past.


mikedz4

join:2003-04-14
Weirton, WV
I understand that BUT I was the first person in my area to get an hd dvr. The counter lady gave me her work number to call her and tell her about the dvr.
I am willing to test it JUST offer it in my area.


owlyn
Premium,MVM
join:2004-06-05
Newtown, PA
Reviews:
·Comcast
said by mikedz4:

I understand that BUT I was the first person in my area to get an hd dvr. The counter lady gave me her work number to call her and tell her about the dvr.
I am willing to test it JUST offer it in my area.

I know another Comcast employee who lives in my area. He is testing it at home (Comcast employees can volunteer to be testers), and he also says it has a lot of bugs. Those suckers, er, customers who have it are really part of an accidental(? hmmm) beta test- they just don't know it.


egeek84
Premium
join:2011-07-28
Livermore, CA
Reviews:
·Comcast
said by owlyn:

said by mikedz4:

I understand that BUT I was the first person in my area to get an hd dvr. The counter lady gave me her work number to call her and tell her about the dvr.
I am willing to test it JUST offer it in my area.

I know another Comcast employee who lives in my area. He is testing it at home (Comcast employees can volunteer to be testers), and he also says it has a lot of bugs. Those suckers, er, customers who have it are really part of an accidental(? hmmm) beta test- they just don't know it.

yeah pretty much this. I jumped at the opportunity to grab one on day 1 when they were made available in my area. However it is a very buggy box. Not only that, but very slow as well. I don't mind these things but i'm sure your average mom and pop might get frustrated and call and complain. So it makes sense why it's not rolled out nationally yet.


mountlaurel

@army.mil
I thought I would attach this Link for Philly customers:

»philadelphia.cbslocal.com/2013/0···ng-edge/


FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5
said by mountlaurel :

I thought I would attach this Link for Philly customers:

»philadelphia.cbslocal.com/2013/0···ng-edge/

Triple Play only

quote:
Comcast is rolling out the new guide first to new TV, Internet, and phone (“Triple Play”) customers, and to those who are upgrading their service.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
possible misinformation

Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to FFH5
said by FFH5:

said by mountlaurel :

I thought I would attach this Link for Philly customers:

»philadelphia.cbslocal.com/2013/0···ng-edge/

Triple Play only

quote:
Comcast is rolling out the new guide first to new TV, Internet, and phone (“Triple Play”) customers, and to those who are upgrading their service.

Please note the word "first". I think Comcast will expand the rollout as time goes on.
--
Cisco RNG 200N & SA 8300 HD DVRs-S26 Guide
Links
'Guide Blog'
'Schedule'
'Info'
'Patch Thread'


FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5
said by Russ6:

said by FFH5:

said by mountlaurel :

I thought I would attach this Link for Philly customers:

»philadelphia.cbslocal.com/2013/0···ng-edge/

Triple Play only

quote:
Comcast is rolling out the new guide first to new TV, Internet, and phone (“Triple Play”) customers, and to those who are upgrading their service.

Please note the word "first". I think Comcast will expand the rollout as time goes on.

And please note that at the speed Comcast usually takes to rollout new technology, "2nd" might be a year from now.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.

Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to Mike Wolf
said by Mike Wolf:

possible misinformation

You were given misinformation about getting On-Screen Guide 2.0 and you might have been given misinformation about Comcast currently not requiring triple play since newspapers and Comcast reps are still telling people that it is required. It is likely Comcast will remove that requirement in the future. Comcast removed the requirement of being a "new" triple play customer and now allows "existing" triple play customers to get it.
--
Cisco RNG 200N & SA 8300 HD DVRs-S26 Guide
Links
'Guide Blog'
'Schedule'
'Info'
'Patch Thread'


mikedz4

join:2003-04-14
Weirton, WV
is a30 the same as on screen guide 2.0?


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
reply to Russ6
As long as everyone gets X1 in one form or another, we're all gonna be happy whether we know it or not, whether we want to be or not.

SpHeRe31459
Premium
join:2002-10-09
Sacramento, CA
kudos:2
reply to mikedz4
said by mikedz4:

is a30 the same as on screen guide 2.0?

Uh no. A30 is for Moto markets and basically just an update to the tired old A-guide for DVR storage and some other little tweaks/updates.
On Screen Guide 2.0 is for Cisco markets and was an improved guide somewhere in between the nasty MS-DOS blue of the A-Guide and the slick new X1 guide. »info.xfinity.com/Portal/content/···ult.aspx

Russ6

join:2011-03-17
Houston, TX
kudos:1
reply to mikedz4
said by mikedz4:

is a30 the same as on screen guide 2.0?

No

A30 is the current upgrade in the Motorola STB area.

S26 is the current upgrade in the SA/Cisco STB area.

These guides will be the legacy guide in their respective STB areas for STBs that won't support the X1 Guide. The X1 guide is the next major guide for both Motorola and SA/Cisco STB areas. It will run on newer Motorola DCX STBs and Cisco RNG STBs. It is based on Tru2way protocols and the guide is displayed in 16:9 resolution.

On-Screen Guide 2.0 was a short-term bridge for Comcast to deliver AnyRoom DVR and an improved experience to some limited SA/Cisco markets while the X1 Experience was getting ready for wide deployment. Many features, functionality and customer feedback from On-Screen Guide 2.0 were finetuned and included in the X1 Experience.

Comcast doesn’t have any additional areas where it will be moving ahead with On-Screen Guide 2.0. That guide will continue to be supported in the areas where it is deployed until Comcast delivers the X1 Experience.

The X1 Experience is the eventual goal for all of Comcast's high-end cable boxes regardless of geography or existing plant infrastructure.
--
Cisco RNG 200N & SA 8300 HD DVRs-S26 Guide
Links
'Guide Blog'
'Schedule'
'Info'
'Patch Thread'


cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3
You think A30 is the last version of I-Guide in the form that it looks today? It's about time they sunset that ugly thing and put 2.0 on older gear.

Can't find a video of 2.0 anywhere. Must be a real RARE installation. Curious if it has any personally going from screen to screen like X1.

Russ6

join:2011-03-17
Houston, TX
kudos:1
said by cypherstream:

You think A30 is the last version of I-Guide in the form that it looks today? It's about time they sunset that ugly thing and put 2.0 on older gear.

Can't find a video of 2.0 anywhere. Must be a real RARE installation. Curious if it has any personally going from screen to screen like X1.

I thought A28 was the last version until Comcast came out with A30 last Fall. It might depend on how long it takes Comcast to make a X1 Guide for Motorola STBs and if there are any najor bugs that need to be fixed or new features that Comcast wants to add to A30.

On-Screen Guide 2.0 will not be deployed in the Motorola STB areas or any new SA/Cisco STB areas. They will skip it and go directly to the X1 Guide.
--
Cisco RNG 200N & SA 8300 HD DVRs-S26 Guide
Links
'Guide Blog'
'Schedule'
'Info'
'Patch Thread'


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4

1 edit
reply to cypherstream
There is going to be some sort of update to Motorola equipment to bring in an automatic spin down feature on the hard drive when it's idle for an extended period of time this year I don't know if it will be in a whole new update like A31 or if it will just be a revisional update like A30 1.0 »forums.comcast.com/t5/XfinityTV-···9#M64269, as well as the enabling of the eSATA port for external hard drives mentioned in the near future.

Russ6

join:2011-03-17
Houston, TX
kudos:1
said by Mike Wolf:

There is going to be some sort of update to Motorola equipment to bring in an automatic spin down feature on the hard drive when it's idle for an extended period of time this year I don't know if it will be in a whole new update like A31 or if it will just be a revisional update like A30 1.0 »forums.comcast.com/t5/XfinityTV-···9#M64269, as well as the enabling of the eSATA port for external hard drives mentioned in the near future.

A30 enables the eSATA port, see »Re: DVR Extender w/Moto Boxes
--
Cisco RNG 200N & SA 8300 HD DVRs-S26 Guide
Links
'Guide Blog'
'Schedule'
'Info'
'Patch Thread'


Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:4
ah ok cool. so then its just a question of the method to bring the spin down feature to the Motorola software.


owlyn
Premium,MVM
join:2004-06-05
Newtown, PA
Reviews:
·Comcast

1 recommendation

reply to Russ6
said by Russ6:

said by Mike Wolf:

There is going to be some sort of update to Motorola equipment to bring in an automatic spin down feature on the hard drive when it's idle for an extended period of time this year I don't know if it will be in a whole new update like A31 or if it will just be a revisional update like A30 1.0 »forums.comcast.com/t5/XfinityTV-···9#M64269, as well as the enabling of the eSATA port for external hard drives mentioned in the near future.

A30 enables the eSATA port, see »Re: DVR Extender w/Moto Boxes

A30 does not automatically enable the eSATA port. A30 is required before the eSATA port can be enabled, which is a separate rollout. Two different things.


cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3
reply to Mike Wolf
HD spin down sounds more like a firmware function than a Guide function.

It's a shame they are skipping 2.0. We saw glimpses of it at CES in 2008 and it is the biggest vaporware since Duke Nukem Forever.

It looks like an easier transition from 2.0 to 3.0. Seems like nice software. Maybe they could sell it to other smaller cable operators.

I'm glad I left this outfit long ago. Seems still to this day the left hand doesn't know what the right hand is doing. At least with DirecTV we get regular software updates. I'll enjoy poster art, Pandora and high res graphics while Comcasters are stuck in the Stone Age. Nothing seems to motivate Comcast. At least a lot of my wants and wishlist ideas were (or are) being implemented with DirecTV thanks to the CE (cutting edge) program.

Russ6

join:2011-03-17
Houston, TX
kudos:1
said by cypherstream:

HD spin down sounds more like a firmware function than a Guide function.

It's a shame they are skipping 2.0. We saw glimpses of it at CES in 2008 and it is the biggest vaporware since Duke Nukem Forever.

It looks like an easier transition from 2.0 to 3.0. Seems like nice software. Maybe they could sell it to other smaller cable operators.

I'm glad I left this outfit long ago. Seems still to this day the left hand doesn't know what the right hand is doing. At least with DirecTV we get regular software updates. I'll enjoy poster art, Pandora and high res graphics while Comcasters are stuck in the Stone Age. Nothing seems to motivate Comcast. At least a lot of my wants and wishlist ideas were (or are) being implemented with DirecTV thanks to the CE (cutting edge) program.

On-Screen Guide 2.0 is in use on Comcast's newest Cisco cable boxes (both the Cisco RNG 200N and Cisco RNG 150N) via a different and newer protocol and technology (called OCAP or tru2way) when AnyRoom DVR functionality is used.

This new guide experience is currently available in the areas listed below where Comcast uses SA/Cisco-branded cable boxes:

Florida, Georgia, South Carolina, Mississippi, Tennessee, Louisiana, and Minnesota.
--
Cisco RNG 200N & SA 8300 HD DVRs-S26 Guide
Links
'Guide Blog'
'Schedule'
'Info'
'Patch Thread'