said by Lazy Senior:
My last install 12 months ago I was told by the installer that both HD DVR's (HR24 and HR34) did not come with HDMI cables. I watched the Tech open both (brand new sealed) boxes and there was no HDMI cable included. However the Tech just happened to have some in the truck...
I had my own HDMI cables which the tech used. It might be wrong but it is happening..
Correct, the receivers are not packaged with HDMI, neither do they include component or composite cables. Not even a remote control! All of those items are supplied separately so the techs can use them only as needed. A few years ago DirecTV realized the vast amount of new cables and remotes being thrown away because they weren't needed on every job. Thus the reason why everything is packaged separately.
It's not a scam by any means. However if a tech is profiting off something we're supposed to be offering for free, it needs to be reported.