said by hobgoblin:
If you are not subscribing to wireless the chance are you will get a bulk standard modem that does not require any work. I dont know what equipment they use in your area unfortunately.
When i called into tier 3 support for NYC (which is the great upstate dudes and dudettes) they put me in touch with a department that shipped me a docsis 3 Arris Gateway, which has worked flawlessly. I couldn't access the diagnostics, which i understand.--
It's ok to say, 'I don't know'. It's even better when someone takes the time to explain what you, 'don't know'.