|reply to timtom |
Re: Comcast tech was not happy
said by timtom:Except this is for high speed Internet and Comcast is the only game in town (other than VZ DSL, which is much slower). If I pay for a service, I should have a reasonable expectation that it will function properly. If Comcast cannot or does not want to fix my service, then they should give me a discount to make up the difference. Comcast Internet is good when it works but getting them to fix anything is a pain in the butt. And there is obviously a problem when the neighbor approaches the tech and his supervisor. And the supervisor had the attitude that it was a different problem and she needs to set up her own truck roll. They just don't want to fix the issue. And the commonwealth of Massachusetts has a warranty of merchantability law, which means if a merchant/service provider offers a service, then the customer in exchange for giving their money has a reasonable expectation that the product or service functions properly and as advertised.
Who cares. I told you few times. Call dish/directv