Why is there an approved modems list anyways?
Other than "because we can" or "to prevent people from buying a modem that won't work for them", is there any reason why TWC limits what specific modem models my be provisioned onto their network?
I was planning on purchasing the Arris TM822G but was disappointed to learn it's not on their approved list (nor are any eMTA modems as far as I can see - and yes I am aware of their lame "solution" to that problem).
I am just wondering if there's some technical aspect behind this madness that someone can hopefully give me some insight on, or if it's entirely a business-orientated decision. Thanks!
actions · 2013-Jan-12 9:59 pm · (locked)
·Time Warner Cable
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Probably from a support perspective it makes things a bit easier. Also, software/firmware support for the devices is easier when you dont have a hodge podge of different devices.
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actions · 2013-Jan-13 1:07 am · (locked)
|reply to Baa |
They have to have a relationship with the manufacturer, in order to obtain software updates.
They have to manage software updates - testing, releasing, keeping support personnel up to date.
They are accountable for the performance of 911, which a big part of why they do not permit (so far as I know) self-installs of voice modems nor the use of customer-owned voice modems.
Their business, they run it as they choose.
actions · 2013-Jan-13 10:45 am · (locked)
TWC NY/NJ area allows self -install of voice modems.
actions · 2013-Jan-13 1:15 pm · (locked)
|reply to Baa |
I am using a purchased SB5100 modem and it seems to work fine. Got it for under $20 on ebay.
actions · 2013-Jan-13 4:20 pm · (locked)