| reply to motorola870
Re: TWC Dallas, New Speed, Ultimate 75 It's an Arris TG852G, it's an 8x4 modem. |
|
BJR
join:2012-10-04
Dallas, TX | reply to txfeinbergs
I wonder of they will automatically upgrade the signature home ppl or if it's something I will have to request.
I am still at 50/5. |
|
BJR
join:2012-10-04
Dallas, TX | I called TWC this morning and they had no clue of wht I was talking about but "My Services" states "Ultimate 75 Upgrade" as my internet speed. Odd thing is.....my internet stopped working shortly after the phone call at 10:30am. |
|
BJR
join:2012-10-04
Dallas, TX | reply to txfeinbergs
update: got it working since having trouble this morning. the modem would not provision properly due to the speeds being so new.
75208 |
|
|
|
| reply to bluepoint
said by bluepoint:said by joeb99:Ultimate 75 has been available since Jan. 1.
Where? Only in the Dallas Market. Signature Home customers automatically received the upgrade on January 9. |
|
Reviews:
 ·Time Warner Cable
| said by joeb99:said by bluepoint:said by joeb99:Ultimate 75 has been available since Jan. 1.
Where? Only in the Dallas Market. Signature Home customers automatically received the upgrade on January 9. is extreme getting bumped up as well? |
|
BJR
join:2012-10-04
Dallas, TX | reply to joeb99
I am on Signature Home I had to call because I was still stuck at 50/5 and they had a lot of trouble in provisioning my modem bu t got it done this evening. I would not even had known about 70/5 without this thread. |
|
DelmarPip
join:2011-10-15
South Padre Island, TX | reply to txfeinbergs
so if you have ultimate you get upgraded to ultimate 75 for free ? |
|
| Good question, is this a dallas only test? or will it be rolled out to other areas? Specifically speaking the RGV |
|
| reply to joeb99
Maybe the representative I talked hadn't been filled in on the details of the new package, but according to her it's not available in the Richardson area. |
|
DelmarPip
join:2011-10-15
South Padre Island, TX | reply to txfeinbergs
some one in the rgv area call in and ask if they have it here so i can get upgraded to ok ? |
|
 swintecPremium,VIP
join:2003-12-19
Alfred, ME
kudos:4
 ·RapidVPS
 ·Sprint Mobile Br..
 ·VoicePulse
·RoadRunner Cable
| said by DelmarPip:some one in the rgv area call in and ask if they have it here so i can get upgraded to ok ?
i called and they said DelmarPip can be upgraded with no problems.
--
Usenet Block Accounts | Unlimited Accounts |
|
Reviews:
·Time Warner Cable
| reply to DelmarPip
said by DelmarPip:some one in the rgv area call in and ask if they have it here so i can get upgraded to ok ?
only available in the Dallas area only not available in the rest of the state. |
|
DelmarPip
join:2011-10-15
South Padre Island, TX | this makes me very sad  |
|
| reply to Snowknight26
said by Snowknight26:Maybe the representative I talked hadn't been filled in on the details of the new package, but according to her it's not available in the Richardson area. Looks like I just had to bounce around a few CSRs. Last one I spoke to 'found' the package and was able to add it to my account.
Hopefully it'll get better later. Might have to call Tier 2/3 support.. |
|
BJR
join:2012-10-04
Dallas, TX | Check MyServices to see if they really did upgrade you.
Also, look for "Resetting the cable modem due to docsDevResetNow" in your event log at or around the time you called. That would mean that they tried to reboot your modem and if the new speeds didn't take hold then it could mean a few things. I saw that in mine when i called and knew something was wrong when i was not getting the new speeds. that and my internet stopped working till evening time when i had to call again. |
|
| said by BJR:Check MyServices to see if they really did upgrade you.
Also, look for "Resetting the cable modem due to docsDevResetNow" in your event log at or around the time you called. That would mean that they tried to reboot your modem and if the new speeds didn't take hold then it could mean a few things. I saw that in mine when i called and knew something was wrong when i was not getting the new speeds. that and my internet stopped working till evening time when i had to call again.
Thu Jan 17 19:50:20 2013 Critical (3) Resetting the cable modem due to docsDevResetNow
Thu Jan 17 19:32:51 2013 Critical (3) Resetting the cable modem due to docsDevResetNow
Thu Jan 17 19:10:44 2013 Critical (3) Resetting the cable modem due to docsDevResetNow
Thu Jan 17 12:10:54 2013 Critical (3) Resetting the cable modem due to docsDevResetNow
MyServices reports I have "Ultimate 75 Upgrade" on top of Standard Internet.
Tier 3 said to wait 24 hours for the provisioning to roll out but that seems a bit odd, and a bit less believable now that the speeds are no higher than 25Mbps about 8 hours later.
We'll see tomorrow. |
|
BJR
join:2012-10-04
Dallas, TX | yup, that is just how my modem looked but at least your internet is still running.
Yea, i find it ood that they would ask you to wait 24hrs but it is a good sign that MyServices shows you upgraded. Maybe the T3 guy didn't want to go through too much effort. |
|
| 
That turned out better than expected. |
|
BJR
join:2012-10-04
Dallas, TX | that is great! |
|
