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yyzlhr

join:2012-09-03
Scarborough, ON
kudos:2
reply to elec999

Re: [Express] Rogers express being billed extreme price

They will never provide you with the actual recording, they can however provide you with a transcript. No lawyer is required for this, you'll need to send a written request to the Rogers privacy officer. The turnaround time is approximately 30 days though. It's easier to just escalate it to the OOP though as they will often proactively review recordings.