said by pittpete1:Go staright to the regional manager.
Be persistent and remember the squeaky wheel gets all the grease
Regional manager in our area has never been helpful. Had to go to corporate after filing complaints with PUC and FCC, but we are still stuck with the low backhaul. FTR loves to quote how much money they spent in our state. It was bailout money and the majority of it has been spent around the capitol area. So it has not helped my area at all.