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urbanriot
Premium
join:2004-10-18
Canada
kudos:3
Reviews:
·Cogeco Cable
reply to peterboro

Re: This just in: Non-Canadian call centres ignore Canadian laws

Yea, that's weird. I'll be the first to freak out about the CRTC, especially when it comes to CanCon, but concerning telephone situations they were really professional and diligent after my escalation and even gave me a return phone call to ensure the issue was resolved.

In my email history with their representative, they went so far as to send me multiple Microsoft Word .doc files involving my case with references to FCC communications, then listed the .doc files in the email as to what they pertained to.

My experiences were in 2008 - 2009 so perhaps things have changed, but back then it was what I'd call a top notch government service. I can't believe I just said that.