US Cable Support > Mediacom > [IL] Latency issues.

[IL] Latency issues.

Your latency is not bad but your speed is too low if you have 50/5 service.
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I speak for myself, not my employer.

Latency is not bad? lol, ok. Sure acts bad considering the norm is 25ms. Yes, I have 50/5 service.

yeah mine has been horrible all day here in Charleston, I can't even get speedtest to load now to see just how slow it is

reply to bulletsam
you may want to PM mediacom chad or tweet mediacom support, I went to them to see if anyone else had complained of slow sppeds and latency, they sent a reset to the modem and now I'm getting speeds back to normal now

Well, it worked. I hate calling support, but I took a chance.

heh so do I, hate being bewiltered on the phone by some dummy who thinks I don't know what I'm doing... that's why the first place I go is @mediacomsupport on twitter or their website forums and post there

reply to Anonymous

reply to bulletsam
my 50/5 latency is usually 10 ms so id say that's too high

reply to wth
I still stand by my opinion. You obviously can disagree. Below 100ms to Google is OK in my book.
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I speak for myself, not my employer.

reply to bulletsam
Thanks for the input, all. Yeah, it's very easy to notice the change if you stream or do any sort of gaming.

Saying Google thinks under 100ms is ok, is like saying "speeds up to 50Mbps" is ok. If a company is going to run ads hyping your "amazing performance and support" you should be held accountable, imo.

I will say it's the AT&T servers where most of my latency comes from when it happens.

What if they agree with me and tell you they can't find any issues? How do you make them 'fix' something that's not broken?
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I speak for myself, not my employer.

reply to GLIMMER
Tech was here and found a connection issue at the drop, TV looks much better now. Also said they seem to be having a problem with a C10K? server at the head-end when the frequency switches.

I guess others near me with Ultra50 are experiencing the same problems.

reply to Anonymous

Latency obviously affects some applications more than others. I personally am more worried about lost packets than I am about latency, although I also don't use the applications most affected by higher latency values (such as VoIP, gaming, or maybe video, all of which are also higher bandwidth applications and more time dependent). To say there is an absolute value of latency below which you must have is also a misnomer, especially with web browsing, which is what Anonymous was pointing out. It is all application driven.

Latency is also something that will constantly fluctuate across a range of values, depending on time of day and network conditions. It also makes a huge difference whether you are hitting sites that are dispersed across the network (such as CDN) or a centrally located (and potentially overworked) server. [There is a classic example from the differences of measuring latency to yahoo.com versus www.yahoo.com, where the latter will resolve to closer CDN with lower latency, whereas the former will not, with latency being very high.]

ADDED: I got the Yahoo examples reversed. yahoo.com will be the quicker ping, with www.yahoo.com being a very long ping. At least when I just now tested it. I also just found similar between google.com and www.google.com.

reply to GLIMMER
You guys can't 'make' someone fix something if that person/company believes there are no issues. His speed was too low for 50/5 tier I agree with that. FYI that speed is advertised as up to 50/5 in case you missed that part and I personally consider anything above 35 Mbit not an issue (this is hardwired to the modem/gateway). His latency while not the best was not 'bad'. Just because you get accustomed to really low latency and now it changed it does not mean there is an issue. I am also a gamer and I know I have no problems with latency below 150ms at all.

Mediacom is a much smaller company with not enough redundancy and scattered plant. Depending on the area you may see more outages than some other areas.
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I speak for myself, not my employer.

When I can see my car, tank, solider, move forward and then lurch back to the start point constantly, yes, it is a problem.

I had a tech here Tuesday witness the lag/latency and timeouts I'm having. He acknowledged they do have a issue.

reply to Anonymous

Tracing route to www.google.com [74.125.224.116]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms     1 ms  192.168.42.1
  2    26 ms    26 ms    26 ms  173-228-7-1.dsl.static.sonic.net [173.228.7.1]
  3    25 ms    24 ms    25 ms  gig1-4.cr1.lsatca11.sonic.net [70.36.243.13]
  4    24 ms    24 ms    24 ms  0.xe-5-1-0.gw.pao1.sonic.net [69.12.211.1]
  5    26 ms    24 ms    32 ms  0.xe-6-0-0.gw3.equinix-sj.sonic.net [64.142.0.185]
  6    25 ms    25 ms    26 ms  eqixsj-google-gige.google.com [206.223.116.21]
  7    26 ms    26 ms    25 ms  216.239.49.168
  8    27 ms    27 ms    27 ms  64.233.174.109
  9    27 ms    26 ms    26 ms  nuq04s08-in-f20.1e100.net [74.125.224.116]
 
Trace complete.