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bulletsam

join:2008-04-08
Charleston, IL
Reviews:
·Mediacom

[IL] Latency issues.

Any idea when this might get repaired? been like this a few days now off and on.






Anonymous
Premium
join:2004-06-01
IA
kudos:1

Your latency is not bad but your speed is too low if you have 50/5 service.
--
I speak for myself, not my employer.



bulletsam

join:2008-04-08
Charleston, IL
Reviews:
·Mediacom

1 edit

Latency is not bad? lol, ok. Sure acts bad considering the norm is 25ms. Yes, I have 50/5 service.




I'd say the weather isn't helping, we've had ice precipitation in Illinois and Indiana all day.

jhamps10

join:2006-01-06
Flora, IL

yeah mine has been horrible all day here in Charleston, I can't even get speedtest to load now to see just how slow it is


jhamps10

join:2006-01-06
Flora, IL
reply to bulletsam

you may want to PM mediacom chad or tweet mediacom support, I went to them to see if anyone else had complained of slow sppeds and latency, they sent a reset to the modem and now I'm getting speeds back to normal now



bulletsam

join:2008-04-08
Charleston, IL
Reviews:
·Mediacom

Well, it worked. I hate calling support, but I took a chance.




Thanks for the info.

jhamps10

join:2006-01-06
Flora, IL

heh so do I, hate being bewiltered on the phone by some dummy who thinks I don't know what I'm doing... that's why the first place I go is @mediacomsupport on twitter or their website forums and post there


wth
Premium
join:2002-02-20
Iowa City,IA
Reviews:
·Mediacom
reply to Anonymous

said by Anonymous:

Your latency is not bad but your speed is too low if you have 50/5 service.

64ms to Mediacoms hop #3 (172.30.9.189) is way to high. Should be under 30/35ms.


Boss302_1970

join:2009-12-11
reply to bulletsam

my 50/5 latency is usually 10 ms so id say that's too high



Anonymous
Premium
join:2004-06-01
IA
kudos:1

1 edit
reply to wth

I still stand by my opinion. You obviously can disagree. Below 100ms to Google is OK in my book.
--
I speak for myself, not my employer.



Tehrasha

join:2004-12-15
Vinton, IA

said by Anonymous:

Below 100ms to Google is OK in m book.

I guess it all depends on what you are accustomed to seeing.
If my ping to google (8.8.8.8) suddenly jumped to being over 50ms consistently, I would raise an eyebrow at least.

»i632.photobucket.com/albums/uu41···ping.png

Interesting that my ping to a sever in Des Moines is nearly double that to Google...


bulletsam

join:2008-04-08
Charleston, IL
Reviews:
·Mediacom
reply to bulletsam

Thanks for the input, all. Yeah, it's very easy to notice the change if you stream or do any sort of gaming.

Saying Google thinks under 100ms is ok, is like saying "speeds up to 50Mbps" is ok. If a company is going to run ads hyping your "amazing performance and support" you should be held accountable, imo.

I will say it's the AT&T servers where most of my latency comes from when it happens.


GLIMMER

join:2004-01-17
Fisher, IL

said by bulletsam:

Thanks for the input, all. Yeah, it's very easy to notice the change if you stream or do any sort of gaming.

Saying Google thinks under 100ms is ok, is like saying "speeds up to 50Mbps" is ok. If a company is going to run ads hyping your "amazing performance and support" you should be held accountable, imo.

I will say it's the AT&T servers where most of my latency comes from when it happens.

nope the 173 ips belong to mediacom. its there problem either at the node or the headend make them fix it.

IP Information for 173.30.9.189
IP Location: United States United States Iowa City Mediacom Communications Corp
ASN: AS30036
Resolve Host: 173-30-9-189.client.mchsi.com
IP Address: 173.30.9.189 [Whois] [Reverse-Ip] [Ping] [DNS Lookup] [Traceroute]

NetRange: 173.16.0.0 - 173.31.255.255
CIDR: 173.16.0.0/12
OriginAS:
NetName: MEDIACOM-RESIDENTIAL-CUST
NetHandle: NET-173-16-0-0-1
Parent: NET-173-0-0-0-0
NetType: Direct Allocation
RegDate: 2008-05-19
Updated: 2012-02-24
Ref: »whois.arin.net/rest/net/NET-173-16-0-0-1

OrgName: Mediacom Communications Corp
OrgId: MCC-244
Address: 100 Crystal Run Rd.
City: Middletown
StateProv: NY
PostalCode: 10941
Country: US
RegDate: 2008-02-05
Updated: 2012-02-27
Comment: For abuse issues contact
Ref: »whois.arin.net/rest/org/MCC-244


Anonymous
Premium
join:2004-06-01
IA
kudos:1

What if they agree with me and tell you they can't find any issues? How do you make them 'fix' something that's not broken?
--
I speak for myself, not my employer.



bulletsam

join:2008-04-08
Charleston, IL
Reviews:
·Mediacom
reply to GLIMMER

Tech was here and found a connection issue at the drop, TV looks much better now. Also said they seem to be having a problem with a C10K? server at the head-end when the frequency switches.

I guess others near me with Ultra50 are experiencing the same problems.


GLIMMER

join:2004-01-17
Fisher, IL
reply to Anonymous

said by Anonymous:

What if they agree with me and tell you they can't find any issues? How do you make them 'fix' something that's not broken?

Thats because your NOC is full of people who shouldn't have that job. If there is a network issue they should find it. I had comcast they have 30 mil subs and mediacom has what? In the area I was in we never had a outage. I've had mediacraps service for almost 2 years and we have had 8 outages in the last 9 months. Thats a good track record.

k9iua6

join:2004-05-23
Dubuque, IA
kudos:1

2 edits

Latency obviously affects some applications more than others. I personally am more worried about lost packets than I am about latency, although I also don't use the applications most affected by higher latency values (such as VoIP, gaming, or maybe video, all of which are also higher bandwidth applications and more time dependent). To say there is an absolute value of latency below which you must have is also a misnomer, especially with web browsing, which is what Anonymous was pointing out. It is all application driven.

Latency is also something that will constantly fluctuate across a range of values, depending on time of day and network conditions. It also makes a huge difference whether you are hitting sites that are dispersed across the network (such as CDN) or a centrally located (and potentially overworked) server. [There is a classic example from the differences of measuring latency to yahoo.com versus www.yahoo.com, where the latter will resolve to closer CDN with lower latency, whereas the former will not, with latency being very high.]

ADDED: I got the Yahoo examples reversed. yahoo.com will be the quicker ping, with www.yahoo.com being a very long ping. At least when I just now tested it. I also just found similar between google.com and www.google.com.



Anonymous
Premium
join:2004-06-01
IA
kudos:1
reply to GLIMMER

You guys can't 'make' someone fix something if that person/company believes there are no issues. His speed was too low for 50/5 tier I agree with that. FYI that speed is advertised as up to 50/5 in case you missed that part and I personally consider anything above 35 Mbit not an issue (this is hardwired to the modem/gateway). His latency while not the best was not 'bad'. Just because you get accustomed to really low latency and now it changed it does not mean there is an issue. I am also a gamer and I know I have no problems with latency below 150ms at all.

Mediacom is a much smaller company with not enough redundancy and scattered plant. Depending on the area you may see more outages than some other areas.
--
I speak for myself, not my employer.



bulletsam

join:2008-04-08
Charleston, IL
Reviews:
·Mediacom

1 edit

When I can see my car, tank, solider, move forward and then lurch back to the start point constantly, yes, it is a problem.

I had a tech here Tuesday witness the lag/latency and timeouts I'm having. He acknowledged they do have a issue.



That's from tonight. Look good to you?



NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
reply to Anonymous

said by Anonymous:

I still stand by my opinion. You obviously can disagree. Below 100ms to Google is OK in my book.

For HSI connections (DOCSIS or DSL), Google should never be more than 35 ms away in most cases:
Tracing route to www.google.com [74.125.224.116]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms     1 ms  192.168.42.1
  2    26 ms    26 ms    26 ms  173-228-7-1.dsl.static.sonic.net [173.228.7.1]
  3    25 ms    24 ms    25 ms  gig1-4.cr1.lsatca11.sonic.net [70.36.243.13]
  4    24 ms    24 ms    24 ms  0.xe-5-1-0.gw.pao1.sonic.net [69.12.211.1]
  5    26 ms    24 ms    32 ms  0.xe-6-0-0.gw3.equinix-sj.sonic.net [64.142.0.185]
  6    25 ms    25 ms    26 ms  eqixsj-google-gige.google.com [206.223.116.21]
  7    26 ms    26 ms    25 ms  216.239.49.168
  8    27 ms    27 ms    27 ms  64.233.174.109
  9    27 ms    26 ms    26 ms  nuq04s08-in-f20.1e100.net [74.125.224.116]
 
Trace complete.
 

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
reply to GLIMMER

said by GLIMMER:

nope the 173 ips belong to mediacom. its there problem either at the node or the headend make them fix it.

Are you absolutely certain? The trace route is showing RFC 1918 reserved IP addresses:

172.30.9.189
172.30.9.165

NetRange:       172.16.0.0 - 172.31.255.255
CIDR:           172.16.0.0/12
OriginAS:       
NetName:        PRIVATE-ADDRESS-BBLK-RFC1918-IANA-RESERVED
NetHandle:      NET-172-16-0-0-1
Parent:         NET-172-0-0-0-0
NetType:        IANA Special Use
 
Also, I have a "173" IP address.
NetRange:       173.228.0.0 - 173.228.127.255
CIDR:           173.228.0.0/17
OriginAS:       AS7065
NetName:        SONIC-BLK
NetHandle:      NET-173-228-0-0-1
Parent:         NET-173-0-0-0-0
NetType:        Direct Allocation
RegDate:        2010-02-17
Updated:        2012-03-02
Ref:            http://whois.arin.net/rest/net/NET-173-228-0-0-1
 
OrgName:        SONIC.NET, INC.
OrgId:          SNIC
Address:        2260 Apollo Way
City:           Santa Rosa
StateProv:      CA
PostalCode:     95407
Country:        US
RegDate:        1996-09-12
Updated:        2010-02-11
 

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


bulletsam

join:2008-04-08
Charleston, IL
Reviews:
·Mediacom

3 edits
reply to bulletsam

"Are you absolutely certain? The trace route is showing RFC 1918 reserved IP addresses:"

172.30.9.189
172.30.9.165

NormanS,

Thanks for pointing this out. I tried to trace it also after the tracert, but found nothing but one site saying it seems to be a router.

Who, or what is this? I mean, I understand it's for 'IANA Special Use' but why? from what I can gather it's not my ISP, could be spoofed, or from my local environment.


GLIMMER

join:2004-01-17
Fisher, IL
reply to Anonymous

said by Anonymous:

You guys can't 'make' someone fix something if that person/company believes there are no issues. His speed was too low for 50/5 tier I agree with that. FYI that speed is advertised as up to 50/5 in case you missed that part and I personally consider anything above 35 Mbit not an issue (this is hardwired to the modem/gateway). His latency while not the best was not 'bad'. Just because you get accustomed to really low latency and now it changed it does not mean there is an issue. I am also a gamer and I know I have no problems with latency below 150ms at all.

Mediacom is a much smaller company with not enough redundancy and scattered plant. Depending on the area you may see more outages than some other areas.

i dont care if mediacom is a small company if your a service provider then spend money on upgrades. and they could add redundancy there just to cheap to do it.

GLIMMER

join:2004-01-17
Fisher, IL
reply to NormanS

said by NormanS:

said by GLIMMER:

nope the 173 ips belong to mediacom. its there problem either at the node or the headend make them fix it.

Are you absolutely certain? The trace route is showing RFC 1918 reserved IP addresses:

172.30.9.189
172.30.9.165

NetRange:       172.16.0.0 - 172.31.255.255
CIDR:           172.16.0.0/12
OriginAS:       
NetName:        PRIVATE-ADDRESS-BBLK-RFC1918-IANA-RESERVED
NetHandle:      NET-172-16-0-0-1
Parent:         NET-172-0-0-0-0
NetType:        IANA Special Use
 
Also, I have a "173" IP address.
NetRange:       173.228.0.0 - 173.228.127.255
CIDR:           173.228.0.0/17
OriginAS:       AS7065
NetName:        SONIC-BLK
NetHandle:      NET-173-228-0-0-1
Parent:         NET-173-0-0-0-0
NetType:        Direct Allocation
RegDate:        2010-02-17
Updated:        2012-03-02
Ref:            http://whois.arin.net/rest/net/NET-173-228-0-0-1
 
OrgName:        SONIC.NET, INC.
OrgId:          SNIC
Address:        2260 Apollo Way
City:           Santa Rosa
StateProv:      CA
PostalCode:     95407
Country:        US
RegDate:        1996-09-12
Updated:        2010-02-11
 

good catch i for some reason thought it said 173 when i pluged it in.

GLIMMER

join:2004-01-17
Fisher, IL
reply to bulletsam

said by bulletsam:

"Are you absolutely certain? The trace route is showing RFC 1918 reserved IP addresses:"

172.30.9.189
172.30.9.165

NormanS,

Thanks for pointing this out. I tried to trace it also after the tracert, but found nothing but one site saying it seems to be a router.

Who, or what is this? I mean, I understand it's for 'IANA Special Use' but why? from what I can gather it's not my ISP, could be spoofed, or from my local environment.

it has to be mediacom because the first 12. is the transfer to att network. Im intregued that it might be the node then the headend.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:11
Reviews:
·SONIC.NET
reply to bulletsam

said by bulletsam:

Who, or what is this? I mean, I understand it's for 'IANA Special Use' but why? from what I can gather it's not my ISP, could be spoofed, or from my local environment.

It is Mediacom, just not their IP addresses. Many ISPs are using RFC 1918 addresses on their internal networks for lack of available IPv4 IP addresses. Some of the larger ones, including AT&T, are using 10.0.0.0/8.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


bulletsam

join:2008-04-08
Charleston, IL

Thanks for clearing that up for me, I appreciate it.



bulletsam

join:2008-04-08
Charleston, IL

Takes from 6 to 15 seconds for pages to load now... with errors. This is getting old real damn fast.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:95

What speeds are you currently getting?



bulletsam

join:2008-04-08
Charleston, IL
Reviews:
·Mediacom

1 edit

Oh my d/l and u/l speeds are great, 45+d/l and 5.40+u/l at a 500 mile range, it just takes awhile to get anywhere. These are at hop 3, 4, and 5... and seem to be my problem.

172.30.90.97 MC
172.30.35.65 MC
172.30.88.97 MC

12.250.218.41 AT&T
12.250.28.6 AT&T

The Mediacom owned ones had always ran at 9ms - 13ms response time. They now run from 21ms - 37ms response time. The AT&T owned constantly time out.