http://www.dslreports.com/forum/Fioptics-TV-problems-27908326 en Fri, 24 May 2013 17:42:06 EDT Fri, 24 May 2013 17:42:06 EDT http://www.dslreports.com/forum/Re-Fioptics-TV-problems-27917582 I already talked to two field service supervisors and their manager. My last two attempts to communicate with them failed. Also, a senior engineering manager came to the house to see the problems first hand. He conceded that they know about problems 2 through 5. He also said that a software update was in the works for the week of Jan. 7, which is intended to address the sluggish response (no. 2). However, if the fix was implemented last week as expected, I have not noticed any improvement. Regarding the audio cut-out/screen freeze problem, my impression is that Cincinnati Bell has no clue.]]> http://www.dslreports.com/forum/Re-Fioptics-TV-problems-27917582 Wed, 16 Jan 2013 13:42:44 EDT http://www.dslreports.com/forum/Re-Fioptics-TV-problems-27916772
We do apologize for any issues you have experienced with your Fioptic service. We would like to have a senior manager contact you about your services. Please e-mail your account information to cincinnati.bell@fuse.net if you would like us to contact you.

Cincinnati Bell's Social Media team]]> http://www.dslreports.com/forum/Re-Fioptics-TV-problems-27916772 Wed, 16 Jan 2013 09:09:43 EDT http://www.dslreports.com/forum/Fioptics-TV-problems-27908326
1. When watching TV the video randomly freezes or stutters and/or the audio cuts out. I notice this most frequently in recorded programs, but sometimes in real time TV.
2. The Set Top Box/DVR response to the remote control is extremely sluggish. When I press a button an LED on the front of the STB immediately signals that the command has been received. However, a very annoying delay usually occurs before any action is apparent on the screen.
3. The DVR menu structure is clumsy. Five or more button pushes (each with the associated delay) are required just to start watching a series recording.
4. When watching a recorded show if I press the instant replay button (Cincinnati Bell calls it "Skip Back") the DVR skips back to the menu screen and I have to restart the program. On real time TV it does nothing.
5. When watching an "On-Demand" show if I press the pause button and wait more that 2 minutes the screen jumps back to a "Suspended" list. However, the program I was watching is not there. I have to find it again and start from the beginning.

After many calls to Customer Support and visits from technicians and managers over a 2 month period, none of these problems have been resolve. In my opinion Cincinnati Bell's IPTV needs serious improvement. Don't allow them to experiment at your expense.]]> http://www.dslreports.com/forum/Fioptics-TV-problems-27908326 Sun, 13 Jan 2013 18:01:15 EDT