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bluepoint

join:2001-03-24
reply to joeb99

Re: TWC Dallas, New Speed, Ultimate 75

said by joeb99:

Ultimate 75 has been available since Jan. 1.

Where?


motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by bluepoint:

said by joeb99:

Ultimate 75 has been available since Jan. 1.

Where?

probably only in the 2 systems in the Dallas area (Dallas metro 860MHz system which covers about 5 counties and the 750MHz Greenville and Commerce Texas system which covers 1 county)

Dallas was the first TWC system have more than 4 downstreams for the internet so I would assume that NYC shouldn't be too far behind unless capacity is an issue. We got 6 downstreams on the internet while NYC got upstream bonding which came to Dallas about 3 months after 6 channel downstream bonding.


bluepoint

join:2001-03-24

Not all in NYC is 8x4, my area is still @4x4 so I guess it will be awhile before we see the updates.



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by bluepoint:

Not all in NYC is 8x4, my area is still @4x4 so I guess it will be awhile before we see the updates.

what modem are you using? If it is a SB6120 or SB6121 then no it won't show the additional downstreams.


bluepoint

join:2001-03-24

It's an Arris TG852G, it's an 8x4 modem.


joeb99

join:2010-03-18
reply to bluepoint

said by bluepoint:

said by joeb99:

Ultimate 75 has been available since Jan. 1.

Where?

Only in the Dallas Market. Signature Home customers automatically received the upgrade on January 9.


motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by joeb99:

said by bluepoint:

said by joeb99:

Ultimate 75 has been available since Jan. 1.

Where?

Only in the Dallas Market. Signature Home customers automatically received the upgrade on January 9.

is extreme getting bumped up as well?

BJR

join:2012-10-04
Dallas, TX
reply to joeb99

I am on Signature Home I had to call because I was still stuck at 50/5 and they had a lot of trouble in provisioning my modem bu t got it done this evening. I would not even had known about 70/5 without this thread.


Snowknight26

join:2011-04-06
reply to joeb99

Maybe the representative I talked hadn't been filled in on the details of the new package, but according to her it's not available in the Richardson area.


Snowknight26

join:2011-04-06

said by Snowknight26:

Maybe the representative I talked hadn't been filled in on the details of the new package, but according to her it's not available in the Richardson area.

Looks like I just had to bounce around a few CSRs. Last one I spoke to 'found' the package and was able to add it to my account.



Hopefully it'll get better later. Might have to call Tier 2/3 support..

BJR

join:2012-10-04
Dallas, TX

Check MyServices to see if they really did upgrade you.

Also, look for "Resetting the cable modem due to docsDevResetNow" in your event log at or around the time you called. That would mean that they tried to reboot your modem and if the new speeds didn't take hold then it could mean a few things. I saw that in mine when i called and knew something was wrong when i was not getting the new speeds. that and my internet stopped working till evening time when i had to call again.


Snowknight26

join:2011-04-06

said by BJR:

Check MyServices to see if they really did upgrade you.

Also, look for "Resetting the cable modem due to docsDevResetNow" in your event log at or around the time you called. That would mean that they tried to reboot your modem and if the new speeds didn't take hold then it could mean a few things. I saw that in mine when i called and knew something was wrong when i was not getting the new speeds. that and my internet stopped working till evening time when i had to call again.

Thu Jan 17 19:50:20 2013    Critical (3)   Resetting the cable modem due to docsDevResetNow  
Thu Jan 17 19:32:51 2013    Critical (3)   Resetting the cable modem due to docsDevResetNow  
Thu Jan 17 19:10:44 2013    Critical (3)   Resetting the cable modem due to docsDevResetNow  
Thu Jan 17 12:10:54 2013    Critical (3)   Resetting the cable modem due to docsDevResetNow  
 

MyServices reports I have "Ultimate 75 Upgrade" on top of Standard Internet.

Tier 3 said to wait 24 hours for the provisioning to roll out but that seems a bit odd, and a bit less believable now that the speeds are no higher than 25Mbps about 8 hours later.

We'll see tomorrow.

BJR

join:2012-10-04
Dallas, TX

yup, that is just how my modem looked but at least your internet is still running.

Yea, i find it ood that they would ask you to wait 24hrs but it is a good sign that MyServices shows you upgraded. Maybe the T3 guy didn't want to go through too much effort.


Snowknight26

join:2011-04-06



That turned out better than expected.


BJR

join:2012-10-04
Dallas, TX

that is great!



mromero
Premium
join:2000-12-07
The O.C.
kudos:1
reply to Snowknight26

cant wait til this hits my area.