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golfman32

join:2006-11-18
St Thomas, ON
reply to Ree

Re: [Extreme Plus] Ultimate Package

Back on the blower today to Rogers Customer Support CRAP!!!

4 calls, one visit to store so far and still not finished

Call 1

Upgrade now available, only works with Hitron

Go To Rogers Plus, Picked Up Hitron

Call 2

Cannot find WHUI code, transfer me back to Q

Call 3

Manager calls me "buddy", where did he get his professional training, bro's and hoe's!!!

Call 4

Was able to get modem into bridge mode, transfer to manager, noe going on 90 min, cannot find WHUI code


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
You may not be able to get provisioned on that profile until official network wide launch of 150/10 which should happen by March for Q1. Otherwise it is only select areas right now.

golfman32

join:2006-11-18
St Thomas, ON
They have told me Southwestern Ontario has 150/10 now, it is recent in last week or so.

The issue is be able to provision WHUI which is 750/10, I do not want to 150/10 for the extra money, 75/10 is supposed to give me faster upload

golfman32

join:2006-11-18
St Thomas, ON
2 hour call, they upgraded speeds to 150/10, however, could not find code for 75/10.

Rogers agent on 2nd call committed to 75/10, said he found the code..they have to follow through...will they or make their co look like idiots...


mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5
No they won't. They never resolve anything once you're off the phone.

golfman32

join:2006-11-18
St Thomas, ON
I know, when I get the bill, I will call and complain, not sure if I complain to executive office, ombudsman or CCTS, I have them dead to rights, agent documented that he offered 75/10 at same price, agent confirmed what he could do, maybe they will give me the 150/10 at same price as 75/10, either way, they have to pay somehow for their companies call centers incompetence !!!!