|reply to Ree |
Re: [Extreme Plus] Ultimate Package
Back on the blower today to Rogers Customer Support CRAP!!!
4 calls, one visit to store so far and still not finished
Upgrade now available, only works with Hitron
Go To Rogers Plus, Picked Up Hitron
Cannot find WHUI code, transfer me back to Q
Manager calls me "buddy", where did he get his professional training, bro's and hoe's!!!
Was able to get modem into bridge mode, transfer to manager, noe going on 90 min, cannot find WHUI code
You may not be able to get provisioned on that profile until official network wide launch of 150/10 which should happen by March for Q1. Otherwise it is only select areas right now.
They have told me Southwestern Ontario has 150/10 now, it is recent in last week or so.
The issue is be able to provision WHUI which is 750/10, I do not want to 150/10 for the extra money, 75/10 is supposed to give me faster upload
2 hour call, they upgraded speeds to 150/10, however, could not find code for 75/10.
Rogers agent on 2nd call committed to 75/10, said he found the code..they have to follow through...will they or make their co look like idiots...
No they won't. They never resolve anything once you're off the phone.
I know, when I get the bill, I will call and complain, not sure if I complain to executive office, ombudsman or CCTS, I have them dead to rights, agent documented that he offered 75/10 at same price, agent confirmed what he could do, maybe they will give me the 150/10 at same price as 75/10, either way, they have to pay somehow for their companies call centers incompetence !!!!