|reply to mlerner |
Re: [Extreme Plus] Ultimate Package
They have told me Southwestern Ontario has 150/10 now, it is recent in last week or so.
The issue is be able to provision WHUI which is 750/10, I do not want to 150/10 for the extra money, 75/10 is supposed to give me faster upload
2 hour call, they upgraded speeds to 150/10, however, could not find code for 75/10.
Rogers agent on 2nd call committed to 75/10, said he found the code..they have to follow through...will they or make their co look like idiots...
No they won't. They never resolve anything once you're off the phone.
I know, when I get the bill, I will call and complain, not sure if I complain to executive office, ombudsman or CCTS, I have them dead to rights, agent documented that he offered 75/10 at same price, agent confirmed what he could do, maybe they will give me the 150/10 at same price as 75/10, either way, they have to pay somehow for their companies call centers incompetence !!!!