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golfman32

join:2006-11-18
St Thomas, ON
reply to mlerner

Re: [Extreme Plus] Ultimate Package

They have told me Southwestern Ontario has 150/10 now, it is recent in last week or so.

The issue is be able to provision WHUI which is 750/10, I do not want to 150/10 for the extra money, 75/10 is supposed to give me faster upload


golfman32

join:2006-11-18
St Thomas, ON

2 hour call, they upgraded speeds to 150/10, however, could not find code for 75/10.

Rogers agent on 2nd call committed to 75/10, said he found the code..they have to follow through...will they or make their co look like idiots...



mlerner
Premium
join:2000-11-25
Nepean, ON
kudos:5

No they won't. They never resolve anything once you're off the phone.


golfman32

join:2006-11-18
St Thomas, ON

I know, when I get the bill, I will call and complain, not sure if I complain to executive office, ombudsman or CCTS, I have them dead to rights, agent documented that he offered 75/10 at same price, agent confirmed what he could do, maybe they will give me the 150/10 at same price as 75/10, either way, they have to pay somehow for their companies call centers incompetence !!!!