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Ree

join:2007-04-29
h0h0h0
kudos:1
Reviews:
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reply to golfman32

Re: [Extreme Plus] Ultimate Package

I was told by several people (some online, some in store) that they couldn't find the code for 75/10 either (nor could they for 45/7). Either there's a big warning in the system saying "let new customers have this and we'll fire you", or it really doesn't exist in some areas.

My guess is it'll never become available. It was probably a test tier that preceded the new 150/10. Since our areas weren't capable of /10 until after 150/10 was available, there's no need to give us access to something that was only meant to be a test when the real thing is now available.

Hopefully the people that got 75/10 will be grandfathered and won't be forced to upgrade at some point...


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

THe 75/10 code is a "higher upstream" tier and it will not populate on accounts where the service address has not been marked as "higher upstream available". If it does populate for an address that hasn't been tagged, the rep will get an error if he/she tries to add it to a customers account.


Ree

join:2007-04-29
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said by yyzlhr:

THe 75/10 code is a "higher upstream" tier and it will not populate on accounts where the service address has not been marked as "higher upstream available". If it does populate for an address that hasn't been tagged, the rep will get an error if he/she tries to add it to a customers account.

That's what I mean. I don't think they're tagging accounts with "higher upstream available" anymore. I have 150/10 so it's pretty obvious that I have higher upstream available, but since they haven't added that "higher upstream available" flag I can't get 75/10. So I think "higher upstream available" was probably only added during the testing period before 150 was available. Now they don't need to say "higher upstream available", they can just say "150/10 available".

Could be totally wrong, and I'd be happy to find I can get 75/10 in the future, but I'm not holding my breath.

morpheus69

join:2006-04-17
canada

Ree you are correct. If your account isn't flagged, then you will not be able to get just higher upstream. But 150/10 is most likely available now.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to Ree

said by Ree:

said by yyzlhr:

THe 75/10 code is a "higher upstream" tier and it will not populate on accounts where the service address has not been marked as "higher upstream available". If it does populate for an address that hasn't been tagged, the rep will get an error if he/she tries to add it to a customers account.

That's what I mean. I don't think they're tagging accounts with "higher upstream available" anymore. I have 150/10 so it's pretty obvious that I have higher upstream available, but since they haven't added that "higher upstream available" flag I can't get 75/10. So I think "higher upstream available" was probably only added during the testing period before 150 was available. Now they don't need to say "higher upstream available", they can just say "150/10 available".

Could be totally wrong, and I'd be happy to find I can get 75/10 in the future, but I'm not holding my breath.

You can be eligible for 150/10 but not be tagged for higher upstream because your node may not have the capacity to support every customer with higher upload speeds. Rogers knows that very few customers are going to sign up for 150/10 so they can get away with tagging your address as 150/10 eligible but not higher upstream eligible.