Re: [Other] Lingo pricing

Author	All Replies
mwoodj join:2001-10-27 Madison, AL	reply to mlcampbe Re: [Other] Lingo pricing Have you received another bill since this change? I have also been a Lingo customer for many years and the rapid increase in fees and taxes has left me with a decision to make. I'm not ready to ditch my home phone but I don't want to continue paying these prices. I have my server running Asterisk but I mostly use it for testing (I actually worked for Digium when they were tiny... less than 10 people... and working out of a closet almost.) I considered calling Callcentric but I did not find a number on their site. It looks like you can only contact them through e-mail. Switching to a company that doesn't even have a contact number seems a little risky to me.
	to forum · permalink · 2013-01-13 22:51:09 ·
Iscream Premium join:2009-02-17 New York, NY kudos:5 Reviews: ·Verizon FiOS	People see the only things they want to see. What about just clicking at "About" link at Callcentric WEB site - this link is prominently visible at the bottom of each page there: »www.callcentric.com/about/callcentric/ But it's true - one can get quick and helpful reply by contacting Callcentric support via their built-in Trouble-ticketing system which keeps a track of each post (including upload/download files links) until an issue is resolved. Also - Verizon does have phone support. Have you ever tried calling it? You don't have to switch to a company which seems risky to you. IMHO - switch to a company you feel good with and have trust to - otherwise you're going to be disappointed and frustrated.
	to forum · permalink · 2013-01-13 23:10:33 ·

PX Eliezer Premium join:2008-08-09 Hutt River kudos:13 Reviews: ·callwithus ·voip.ms ·Optimum Voice ·Vitelity VOIP ·Gizmo5	reply to mwoodj said by mwoodj: Switching to a company that doesn't even have a contact number seems a little risky to me. Your statement is ironic because CallCentric is one of the best documented VoIP companies around. Their main offices are in long-established telecom facilities in lower Manhattan (New York City) which became even more clear during Sandy. And it's even more ironic because your current outfit (Lingo) is not well regarded by those in the know. BTW Lingo is owned by Primus, which went through bankruptcy in 2009. CC could easily list a contact number so you could talk to some kid reading from a script in Mumbai. But more meaningfully, they choose to provide their customer support by ticket system. And anyone who uses them will tell you that except during a major disaster like Hurricane Sandy or a criminal DDoS attack, their response to tickets is both quick and competent. On this website you are on right now, CallCentric has 145 good reviews, zero bad ones. »User reviews - Callcentric Lingo's totals are 142 good reviews but 66 bad ones. »User reviews - LINGO I have never had any real issues but for little things whenever I have contacted them, the response has been quick and helpful, even on evenings or Saturdays. ------------------------------ Really, pretty much anything you'd need to know is on the website. Inbound and outbound plans: »www.callcentric.com/products/ Number porting checker: »www.callcentric.com/lnp/ Features: »www.callcentric.com/features/ FAQ: »www.callcentric.com/faq/ Device configuration: »www.callcentric.com/support/device/ --------------------------------- More documentation on this company (which exceeds that of many others): General: »www.callcentric.com/about/callcentric/ »www.callcentric.biz/web/ FCC Section 214 certificate (under former company name Accatel): (Few VoIP providers have one of these....) »licensing.fcc.gov/cgi-bin/ws.exe···e+Number CallCentric Wholesale, CallCentric, and Telengy (their CLEC) are all registered as corporations in the State of New York. »www.dos.ny.gov/corps/bus_entity_search.html CallCentric's affiliate Telengy is licensed by the New York State Public Service Commission as a CLEC: »documents.dps.ny.gov/public/Comm···1154EFE} CallCentric's FCC Form 499: »apps.fcc.gov/cgb/form499/499deta···m=829117 Many other providers are not even registered. Even CallCentric's toughest competitors (and there are many good companies out there) recognize the integrity of this company.
	to forum · permalink · 2013-01-13 23:54:04 ·
mwoodj join:2001-10-27 Madison, AL	reply to Iscream I certainly didn't intend to offend. I looked at the product page, the support page, and the contact page. These are all places you usually expect to see a phone number prominently displayed. None of them have it. I'm not saying that there is a problem with handling support issues through a ticketing system. Some people prefer to ask sales and support questions over the phone is all. As far as being "in the know", I have been a member of this site since 2001 so I'm not exactly a newb off the street. I haven't had to keep up with VoIP companies for a long time. I left Digium in 2004 and I'm a software engineer not a telecommunications worker. I have been a Lingo customer for over 8 years with relatively few issues for all that time (an ATA died a few years ago and it needed to be swapped.) It is only the recent price increases that cause me to consider a change. So as a happy customer I haven't had to keep up with what companies have come and gone. I am just now starting to investigate what the options are. In my post here I simply wanted to know how much the provided discount affected this customers bill. I am happy to learn what Callcentric has to provide and that they do have a number I can contact. The truth is that I don't really need to pay for a lot of the Lingo features that my Asterisk server could easily provide me so this option is one that piques my interest. I will definitely look into it more. I would still like to know what happened with this persons bill though. Oh and I have always known that Primus owns Lingo and I was aware of their 2009 bankruptcy at the time. Thanks!
	to forum · permalink · 2013-01-14 03:20:11 ·
SCADAGeo join:2012-11-08 N California kudos:1	said by mwoodj: I am just now starting to investigate what the options are. In my post here I simply wanted to know how much the provided discount affected this customers bill. I am happy to learn what Callcentric has to provide and that they do have a number I can contact. The truth is that I don't really need to pay for a lot of the Lingo features that my Asterisk server could easily provide me so this option is one that piques my interest. May I suggest that you sign up for a free CallCentric IP Freedom account for testing purposes? In-network and SIP Broker calls can be made without funding the account. CallCentric also offers free New York State phone numbers (please read the E911 Cost Recovery Fee link on that page).
	to forum · permalink · 2013-01-16 02:36:52 ·

VOIP etc > Voice Over IP - VOIP > VOIP Tech Chat > [Other] Lingo pricing