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PeterZ

@charter.com

[Speed Issues] Extremely slow speed with Charter at night in 917

I'm getting 5Mbps out of my Charter's 30Mbps plan at night!! Speed at day time is good, but slows down to 5Mbps at night!! Called CS many times, they always give me check modem/firewall/antivirus BS!!! The node is overloaded, it's way too congested!! It is that obvious!! Can someone give some help here??!!


Jerm

join:2000-04-10
Richland, WA
kudos:2

Re: [Speed Issues] Extremely slow speed with Charter at night in

Charter used to have a direct forum that could help you out here.

Now the only way to really get anyone is use the online chat (on their site), call them, or Facebook/twitter them for a response.

Personally we have strange slowdowns at times in my area, and I just call and get $20 knocked off my bill. My biggest complaint is the 500ms latency that comes with the 4-5mbps speed when it goes south... makes my games hard when wife is on netflix :P

jaysenhb

join:2010-01-09
Waterloo, IL
reply to PeterZ
Charter runs me through the same bullshit everytime now that CharterAbby and team are gone. My 100Mbit connection varies between 10-40Mbit down and remains at 5.2 up. Of course its my computer or modem, and has nothing to do with they have bumped everyone in the neighborhood to 30Mbits sharing 4 channels.

jaysenhb

join:2010-01-09
Waterloo, IL
1/15/2013 11:22 PM GMT 71.11.121.xxx 33.92 Mb/s 5.26 Mb/s 25 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/15/2013 11:21 PM GMT 71.11.121.xxx 39.79 Mb/s 5.26 Mb/s 15 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/15/2013 11:20 PM GMT 71.11.121.xxx 36.12 Mb/s 5.26 Mb/s 15 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/15/2013 11:01 PM GMT 71.11.121.xxx 28.34 Mb/s 5.24 Mb/s 5 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/15/2013 1:25 PM GMT 71.11.121.xxx 16.38 Mb/s 5.24 Mb/s 5 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/15/2013 3:06 AM GMT 71.11.121.xxx 25.22 Mb/s 5.15 Mb/s 5 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/15/2013 1:55 AM GMT 71.11.121.xxx 12.57 Mb/s 5.17 Mb/s 20 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/15/2013 1:26 AM GMT 71.11.121.xxx 7.50 Mb/s 5.22 Mb/s 11 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/13/2013 11:59 PM GMT 71.11.121.xxx 58.93 Mb/s 5.24 Mb/s 5 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/13/2013 9:38 PM GMT 71.11.121.xxx 39.91 Mb/s 5.25 Mb/s 10 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/13/2013 8:34 PM GMT 71.11.121.xxx 17.91 Mb/s 5.22 Mb/s 11 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/13/2013 3:48 PM GMT 71.11.121.xxx 30.14 Mb/s 5.25 Mb/s 9 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/13/2013 3:22 PM GMT 71.11.121.xxx 56.54 Mb/s 5.24 Mb/s 5 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/13/2013 9:47 AM GMT 71.11.121.xxx 58.22 Mb/s 5.26 Mb/s 5 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/12/2013 4:07 PM GMT 71.11.121.xxx 33.13 Mb/s 5.26 Mb/s 10 ms Olivette, MO ~ 50 mi Image Share Link: Share Elsewhere: FacebookTwitterLinkedInPinterestRedditEmail
1/12/2013 4:00 PM GMT 71.11.121.xxx 29.27 Mb/s 5.25 Mb/s 11 ms Olivette, MO ~ 50 mi

outz
Premium
join:2002-11-16
Simpsonville, SC
Reviews:
·Charter
reply to PeterZ
yeah, you're not alone. every other night around the same time my modem receives nothing but t3 timeouts for ~1-2 hours which of course makes the internet completely unusable. i had a few techs come out, even spoke to a supervisor who said it's a known problem in my area and they're attempting to track it down (thats good in a way i guess... at least it isnt just me) this month i had a $45 tech visit charge on my bill... annoying to have to call in to have that removed. i really miss the charter direct help on this site. once my promotion is over.

i might end up giving uverse a try unless charter becomes stable and offers me an amazing deal.


Gabriel

@charter.com
Well I live on the central coast of California and Charter for me is totally unusable after 7 pm. I cannot even use my Netflix subscription at night because my "best" speeds in the evenings are 2 Mb/s and usually they are around 1.5 Mb/s on my 15/3 plan. Certainly not what I'm paying for. The tech's have been out twice already and haven't fixed the problem. Charter for me is crap.