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duffman45200

join:2010-09-20

[HSI] Charter issued Ubee DDM352 Status Page

Ever since I moved and was forced to use a Charter owned ubee ddm352, I have been unable to access the status page for the modem. It works only when I unplug the coax and restart the modem. I plug the coax back in, and I can view the status page during the provisioning phase, but once its provisioned the page no longer works ( times out). 2 questions:

1. Anyone else have a ddm352 that can access the status page?
2. Is this a modem reserved for business class? I read somewhere that charter locks out the business class modems so maybe that's the case



lineofsight

join:2003-01-03
East Saint Louis, IL

Was that 192.168.100.1?


duffman45200

join:2010-09-20

said by lineofsight:

Was that 192.168.100.1?

Yep


cork1958
Cork
Premium
join:2000-02-26
reply to duffman45200

Although I can access my Zoom modems status page using »192.168.100.1 it works better, and EVERY TIME, when I use this url, »10.178.147.189/rf_index.asp. Is there some other address you can use similar? I don't even remember how I came up with that address for my modem.

I DO remember my connection used to time out using the 192.168.100.1 url also though, so I must've done some searching around and I know I mentioned it here also when Charter messed up those SB6120's and I got this current modem.
--
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»www.mozilla.org/projects/seamonkey/


duffman45200

join:2010-09-20

said by cork1958:

Although I can access my Zoom modems status page using »192.168.100.1 it works better, and EVERY TIME, when I use this url, »10.178.147.189/rf_index.asp. Is there some other address you can use similar? I don't even remember how I came up with that address for my modem.

I DO remember my connection used to time out using the 192.168.100.1 url also though, so I must've done some searching around and I know I mentioned it here also when Charter messed up those SB6120's and I got this current modem.

I'm guessing that's the public address of your modem. I could give that a shot


lineofsight

join:2003-01-03
East Saint Louis, IL
reply to duffman45200

10.x.x.x are not public IP's


duffman45200

join:2010-09-20

said by lineofsight:

10.x.x.x are not public IP's

That you are correct, ignore my theory


cork1958
Cork
Premium
join:2000-02-26
reply to duffman45200

As stated, NOT public, but works for me EVERY TIME!!

All you had to do was click the link I posted to "give it a shot"

Did it do anything for you?


duffman45200

join:2010-09-20

said by cork1958:

As stated, NOT public, but works for me EVERY TIME!!

All you had to do was click the link I posted to "give it a shot"

Did it do anything for you?

I gave it a shot but no dice


lineofsight

join:2003-01-03
East Saint Louis, IL
reply to duffman45200

If your LAN is set to use 192.168.x.x, it doesn't make sense that a 10.x.x.x address would route anywhere. Your router wouldn't know what to do with it. If your LAN uses 10.x.x.x addresses, then yes.


duffman45200

join:2010-09-20

said by lineofsight:

If your LAN is set to use 192.168.x.x, it doesn't make sense that a 10.x.x.x address would route anywhere. Your router wouldn't know what to do with it. If your LAN uses 10.x.x.x addresses, then yes.

My network is on 192.168.x.x. I wouldnt think it would work either but it seemed to work for cork, even though it doesnt make much sense. Regardless I'm still not able to access the status page. I'm guessing it's Charter blocking access for whatever reason. I can access the page up until the modem is fully synced and at that time it will time out. I can still however ping the 192.168.100.1 address so it's not as if the internal IP is changing.


lineofsight

join:2003-01-03
East Saint Louis, IL
reply to duffman45200

»www.ubeeinteractive.com/support/···nterface

"IMPORTANT: If you are a customer in NYC, the Web UI has been disabled by your Service Provider for security reasons. Please contact your Service Provider for assistance"



Jerm

join:2000-04-10
Richland, WA
kudos:2
reply to duffman45200

said by duffman45200:

said by lineofsight:

If your LAN is set to use 192.168.x.x, it doesn't make sense that a 10.x.x.x address would route anywhere. Your router wouldn't know what to do with it. If your LAN uses 10.x.x.x addresses, then yes.

My network is on 192.168.x.x. I wouldnt think it would work either but it seemed to work for cork, even though it doesnt make much sense. Regardless I'm still not able to access the status page. I'm guessing it's Charter blocking access for whatever reason. I can access the page up until the modem is fully synced and at that time it will time out. I can still however ping the 192.168.100.1 address so it's not as if the internal IP is changing.

Just FYI routing from 192.168.0.1/24 to 192.168.100.1/24 is no different than going from 192.168.0.1/24 to 10.0.0.0/8 as far as routing is concerned. Both 192.168.100.1/24 and 10.0.0.0/8 are foreign networks and should use the default route unless there is a specific route to those networks or denied (rarely on consumer grade routers) if RFC 1918 private addresses were blocked.

Source: I am a network engineer

duffman45200

join:2010-09-20
reply to lineofsight

said by lineofsight:

»www.ubeeinteractive.com/support/···nterface

"IMPORTANT: If you are a customer in NYC, the Web UI has been disabled by your Service Provider for security reasons. Please contact your Service Provider for assistance"

I'm in Western MI. Maybe an NYC modem got shipped my way...

Razoul

join:2012-10-09
Crestline, CA
Reviews:
·Charter
reply to cork1958

said by cork1958:

Although I can access my Zoom modems status page using »192.168.100.1 it works better, and EVERY TIME, when I use this url, »10.178.147.189/rf_index.asp. Is there some other address you can use similar? I don't even remember how I came up with that address for my modem.

I DO remember my connection used to time out using the 192.168.100.1 url also though, so I must've done some searching around and I know I mentioned it here also when Charter messed up those SB6120's and I got this current modem.

I believe the 10.x.x.x IP for the modem is the IP assigned to it from the local node. The first hop past my modem is a 10.x.x.x IP, then a 10GigE link in Lake Arrowhead.


cork1958
Cork
Premium
join:2000-02-26

3 edits
reply to lineofsight

said by lineofsight:

If your LAN is set to use 192.168.x.x, it doesn't make sense that a 10.x.x.x address would route anywhere. Your router wouldn't know what to do with it. If your LAN uses 10.x.x.x addresses, then yes.

My LAN is not on the 10.x.x.x route.

Said by Jerm:
"Just FYI routing from 192.168.0.1/24 to 192.168.100.1/24 is no different than going from 192.168.0.1/24 to 10.0.0.0/8 as far as routing is concerned. Both 192.168.100.1/24 and 10.0.0.0/8 are foreign networks and should use the default route unless there is a specific route to those networks or denied (rarely on consumer grade routers) if RFC 1918 private addresses were blocked."

Thanks for that explanation. makes perfect sense, to me!! I wondered how or why that worked actually.

--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/


cablegeek01

join:2003-05-13
USA
kudos:1
reply to Jerm

Most cable MSOs use the 10.x.x.x scope to manage the modem (known as the CM management IP). It exists between the modem and the CMTS and is used to bridge your traffic to the internet. the 10.x.x.x IP address is commonly blocked using filtering options in the cable modem config file, so you won't be able to access it from the user side. lots of times they just block RFC1918 space outbound (from the user towards the cable company), so you'll still see inbound stuff from them (ARP, multicast routing updates etc from the CMTS), but can't send anything out.
As far as accessing the modem GUI goes, try using 192.168.0.1 or 192.168.1.1 if the modem is in NAT mode and handing out a private IP address to your PC or router (hopefully you're not double NAT'd)
Do you have the modem hooked to the PC, or is there another router in between?


duffman45200

join:2010-09-20

said by cablegeek01:

Most cable MSOs use the 10.x.x.x scope to manage the modem (known as the CM management IP). It exists between the modem and the CMTS and is used to bridge your traffic to the internet. the 10.x.x.x IP address is commonly blocked using filtering options in the cable modem config file, so you won't be able to access it from the user side. lots of times they just block RFC1918 space outbound (from the user towards the cable company), so you'll still see inbound stuff from them (ARP, multicast routing updates etc from the CMTS), but can't send anything out.
As far as accessing the modem GUI goes, try using 192.168.0.1 or 192.168.1.1 if the modem is in NAT mode and handing out a private IP address to your PC or router (hopefully you're not double NAT'd)
Do you have the modem hooked to the PC, or is there another router in between?

No double NAT, I see my public address assigned as the WAN IP on my router's config page. I believe the DDM352 is only a bridge modem. I tried the the IP that was assigned to the 1st hop past my router when I do a trace route (which is a 10.x.x.x) and no dice. I really think it is just blocked by Charter for whatever reason on my modem. It's a nice modem though, an 8x4, and I've had no issues with it really, but just would like to see the page if it need to


cablegeek01

join:2003-05-13
USA
kudos:1

Doh. total brain fart. I read that as DDW3612. the 352.2 is a bridging only modem. not sure why it's blocked after registration, but that's definitely something charter can configure (or request from Ubee). 192.168.100.1 would be the address for that modem too. if you can access it before registration, but not after, it's almost certainly a firmware/config file issue.


Zappa2000

join:2001-12-16
Kalamazoo, MI
reply to cork1958

said by cork1958:

Although I can access my Zoom modems status page using »192.168.100.1 it works better, and EVERY TIME, when I use this url, »10.178.147.189/rf_index.asp. Is there some other address you can use similar? I don't even remember how I came up with that address for my modem.

I DO remember my connection used to time out using the 192.168.100.1 url also though, so I must've done some searching around and I know I mentioned it here also when Charter messed up those SB6120's and I got this current modem.

On my Zoom modem, I hit »192.168.100.1/RgEventLog.asp to show SNMP Event Log. That is one of those hidden things that isn't shown normally.
Standard Specification Compliant DOCSIS 3.0
Hardware Version A0
Software Version 5.5.4.4J

The CM IP Address is in the 10.178.12.xx range.