Grand Rapids, MI
Regarding Beazle3 review
The Greenville network (among other rural areas) was inherited in an acquisition. Unfortunately some problems like heavy tree foliage are out of our control (in that instance). In an effort to get some reasonable speed to everyone, we upgraded the broadband equipment from 10 year old and problematic to the next generation. The faster equipment does require higher signal levels, so customers farther out may not have noticed an improvement. These kind of technical details are not typically relayed to customers considering many barely know where their wireless/wifi router is in their house. There were 1-2 customers in Greenville that were upgraded, but were sooo distant from the tower, they did not meet the minimum signal requirements. We relayed this situation with the customer and offered them the option to leave at any time if the service was unreliable. We also offered them the option to build a tower to get over the trees to solve this issue.
If only our customers knew the amount of effort that goes into getting high speed internet to rural areas, they would be much more understanding.