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jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON

[Cable] Ottawa sync

Anyone else lose sync in ottawa (slnt1 headend)? Sync has been gone since around 2am.


TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
Hi Shaded,

If you are still experiencing this issue could you post in the direct forum »TekSavvy Direct with your account information. We can assist you further from there to resolve the issue if still ongoing.

Thank you,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.


jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON
Reviews:
·TekSavvy DSL
·Start Communicat..
I tried calling an hour after it went down at about 3am but ended up staying in queue for over 30 mins before hanging up. I decided to assume something was wrong with Rogers since the wait time was so long at 3am. According to my logs, things came back online at 4am.

it would be nice if you could announce what the estimated wait time was when people called in.