|reply to Iscream |
Re: [Other] Lingo pricing
I certainly didn't intend to offend. I looked at the product page, the support page, and the contact page. These are all places you usually expect to see a phone number prominently displayed. None of them have it. I'm not saying that there is a problem with handling support issues through a ticketing system. Some people prefer to ask sales and support questions over the phone is all. As far as being "in the know", I have been a member of this site since 2001 so I'm not exactly a newb off the street. I haven't had to keep up with VoIP companies for a long time. I left Digium in 2004 and I'm a software engineer not a telecommunications worker. I have been a Lingo customer for over 8 years with relatively few issues for all that time (an ATA died a few years ago and it needed to be swapped.) It is only the recent price increases that cause me to consider a change. So as a happy customer I haven't had to keep up with what companies have come and gone. I am just now starting to investigate what the options are. In my post here I simply wanted to know how much the provided discount affected this customers bill. I am happy to learn what Callcentric has to provide and that they do have a number I can contact. The truth is that I don't really need to pay for a lot of the Lingo features that my Asterisk server could easily provide me so this option is one that piques my interest. I will definitely look into it more. I would still like to know what happened with this persons bill though. Oh and I have always known that Primus owns Lingo and I was aware of their 2009 bankruptcy at the time.