I switched from Online Max (20/2) with no bandwidth caps to the newer Ultra 50 (50/5) with 999 GB bandwidth cap a little over a month ago.
Surprisingly, I'm not having any issues with speed!
However, I noticed that when I logon to Mediacomtoday.com and check the usage meter, it still shows my account with a 250 GB cap. Specifically, it states the following:
"Mediacom Online Ultra 50
50Mbps Download / 5Mbps Upload
250 GB monthly usage allowance"
And the graph to the right also shows 250 GB.
MediacomChat has assured me that I am provisioned for the Ultra 50 with 999 GB cap but the usage meter still does not accurately reflect my plan allowance. I didn't say anything at first because I figured it would switch after my monthly cycle, but that has long past and the meter has remained the same.
Has anyone else had this problem? Should I be worried?