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ekster
Hi there
Premium
join:2010-07-16
Lachine, QC
kudos:3
Reviews:
·FreePhoneLine
reply to amjsolstice

Re: Teksavvy - Actually Unlimited?

I only had to use it twice in 3 years.

Once, I had to call them because Bell screwed around and disconnected us for some reason. They got it fixed pretty quick.

A second time was on the forums, I had to ask them to give me a speed adjustment because Bell, after reconnecting me in the above screw up, decided to set my profile to 3 Mbps... they also fixed this pretty quick.

And yeah, unlimited is really unlimited, no soft caps or cut offs.



jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON

every time i've called TSI support, my wait time is over 30 minutes. Getting through sales/whatever else is pretty fast.


komi

join:2011-07-08
North York, ON
Reviews:
·Bell Fibe

Few days ago I called:
- TD because my Visa card was broken-waiting time=25 min;
- Rogers to activate a new HD box-waiting time=20 min;
- Bell to cancel home phone- waiting time=35 min
- and so on.
At least with Teksavvy you have Direct Forum


The_Hatta

join:2011-08-16
canada
reply to jmck

Every time I call rogers the wait time is over 45 minutes.... I'd rather have Teksavvy's wait time....



JCohen
Premium
join:2010-10-19
Nepean, ON
kudos:6
Reviews:
·Start Communicat..
·TekSavvy Cable
·Rogers Hi-Speed

said by The_Hatta:

Every time I call rogers the wait time is over 45 minutes.... I'd rather have Teksavvy's wait time....

When I was with Rogers I never had a wait time over 10 minutes, it was usually only around 2-5 minutes.