Our HD service stopped working last night. Troubleshooting by powering down the box did nothing. It sat unplugged all night. This morning I lugged it in. It appeared to boot up correctly; however, we get no cable signal HD or otherwise. The guide comes up but there is no picture. Attempts to call wowway are futile because their phone system fails repeatedly--we keep getting kicked back to the welcome message. Any others experiencing this? We've had wow for ever a decade and have loved them but suddenly their service has become terrible.
If you could send me your account number and phone number in a private message, as well as the name on your account and a more detailed description of exactly what channels and/or services aren't working, I can take a closer look at them for you. -- Dan Della Terza WOW! Internet, Cable & Phone CMTS Operations Engineer