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WOW_Dan
Premium
join:2011-03-24
Naperville, IL
kudos:39
reply to Rhp3

Re: Wowway HD service-- plymouth mi area

said by Rhp3:

Our HD service stopped working last night. Troubleshooting by powering down the box did nothing. It sat unplugged all night. This morning I lugged it in. It appeared to boot up correctly; however, we get no cable signal HD or otherwise. The guide comes up but there is no picture. Attempts to call wowway are futile because their phone system fails repeatedly--we keep getting kicked back to the welcome message. Any others experiencing this? We've had wow for ever a decade and have loved them but suddenly their service has become terrible.

If you could send me your account number and phone number in a private message, as well as the name on your account and a more detailed description of exactly what channels and/or services aren't working, I can take a closer look at them for you.
--
Dan Della Terza
WOW! Internet, Cable & Phone
CMTS Operations Engineer


rhp23

@comcastbusiness.net
Wow Dan, not sure how to send a private message here. I'm new to this forum.


tmpchaos
Requiescat in pace
Numquam oblitus
join:2000-04-28
Hoboken, NJ
Reviews:
·Optimum Online
You'll need to go here: »/prof/new and register (it's free). Then just click on the little in his post to send the message.
--
***ATMFAQ***DIFAQ***Kitchen Sink***

Rhp3

join:2013-01-13

1 recommendation

Thanks. I figured it out after finding that I wasn't even logged in. It's been a long day.