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Demonfang
join:2011-04-21
Spring Mills, PA

Demonfang to xkravenx

Member

to xkravenx

Re: Help with Verizon DSL. Driving me crazy.

looking at that, your speeds seem to be in sync ok, although downstream margin could be a bit higher, it's not low enough to be causing major speed issues.

my two thoughts are that you're either experiencing congestion, or your line is having provisioning errors (different from sync issues). i would suggest calling the regular verizon number, and asking them to reset your provisioning. failing that, call 1-866-376-3216 press 0 for high speed internet technical support presidential appeals. They will ask for an appeals case #, but may pull up your account without one if you ask.
xkravenx
join:2012-01-23
Brooklyn, NY

xkravenx

Member

Thanks!!!. I followed your advice and my issues were fixed.
I called Verizon about 9 times in total to get this resolved. Each time was 45 minutes call. About 20 minutes on hold + the time talking to them.

Congestion was the issue it seems. I got a new modem, but even my old modem is working fine now.

The new Actiontech modem seems to give me better speed. About 40-50kbps more.