said by jmayes456 :
NetFixer, Thank you for the information! I plan on canceling the ISDN account as soon as the port is complete, can that be done now or would that keep me from ever getting my old number back?
If you cancel the ISDN account before you have been officially notified that the port process is complete (and before you have tested to be sure that it is complete), I can almost guarantee that you will lose the number(s).
I said number(s) because an ISDN BRI circuit usually has two telephone numbers assigned to it. That may in fact be what is holding up the number port process. If you are only porting one of the numbers, AT&T may be holding up the port process because they can't/won't keep the account active if it only has one number (and they won't split it up and port just one number). I had a similar problem many years ago when I tried to transfer an ISDN account to a POTS account (the ISDN and the new POTS account were with BellSouth, so it wasn't even a port) in order to get a DSL connection. AT&T did not offer dry DSL in those days, and I wanted to keep the ISDN number that I used for my home telephone number (the other ISDN number was used for data, and I didn't need it after the DSL was active). I eventually had to order a RingMaster number for the new POTS line so that I could transfer both of the ISDN numbers to the new POTS account before BellSouth would do it.
I had a similar situation when AT&T shutdown their CallVantage service. My account had two lines, but I only wanted to port the line I used for my business line to AT&T Mobility, and just terminate the second number. AT&T CallVantage kept denying the port (even to another AT&T division), but would not say why. It finally took a three way conference call that an AT&T Mobility VP setup before AT&T CallVantage would say why they were denying the port, and agree to allow just the one number to be ported (and then close the account).--
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