1) Please provide a brief description of your problem. Include the following:
how long the issue has been occurring?
Since yesterday 12PM noon.
when the issue is most noticeable?
Has been non-stop.
what troubleshooting steps have you taken yourself?
Resetting the modem, Speedtests and so on.
Have you power cycled (removed power and restored) the affected device?
2) How is your:
Digital Phone service?
Huge ping spikes and so on.
3) Have you contacted customer support about this problem? If so, what did they say?
Not yet but I will be calling them in a few hours.
4) Info about you:
a) What city are you in?
b) What is your operating system?
c) What is your home network setup? Provide details.
Modem that Connects into a Ethernet 8port box then to the computers.
d) If you have more than one computer, is the problem occuring on all other machines?
It's occuring with every computer in the house.
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
I do run a firewall and I've tried turning it off but to no effect.
f) Please supply a traceroute from you to www.dslreports.com. Unedited and in text format. (edit out your IP if you wish).
Tracing route to dslreports.com [220.127.116.11]
over a maximum of 30 hops:
1 6 ms 7 ms 8 ms 10.67.128.1
2 9 ms 15 ms 7 ms d226-14-25.home.cgocable.net [x.x.x.x]
3 10 ms 11 ms 11 ms d226-6-130.home.cgocable.net [x.x.x.x]
4 * 21 ms * gw-nac.torontointernetxchange.net [18.104.22.168]
5 21 ms 21 ms 27 ms 0.e1-4.tbr1.oct.nac.net [22.214.171.124]
6) Further Info: If you're posting about:
a) Connectivity issues: Please post a line test.
b) Speed Issues: post at least one speed test. (although these are not considered proof of a problem)
On ultimate 30
c) Latency: Traceroutes traceroutes traceroutes. Pings too.