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Bones313

join:2011-09-14

[INTERNET] Really terrible ping.

Well, I live in the Hamilton region north end and I've been getting some horrific ping.
For the past hour my pings have been going from 300ms to 3000ms and the jitter has been beyond 3000ms also. (Pingtest.net)
»www.pingtest.net/result/75555297.png
Most recent one that I just did.

robman50

join:2010-12-14
Beamsville, ON
I'm using the same server as you and I am getting no where. But then again my router is set not to respond to the pings from the remote site.
Only problems I have notice so far is that the upload speed sucks more than usual. Only thing I can think of is maybe they are working on the servers for the Feb 1st upgrade. There has got to be some problems when they are working on the servers.

Bones313

join:2011-09-14
reply to Bones313
Well I guess that is true, I was just a bit worried when it took me 30 seconds to load the homepage of youtube up.

robman50

join:2010-12-14
Beamsville, ON
reply to Bones313
Try this one,
»/pingtest

Bones313

join:2011-09-14
reply to Bones313

robman50

join:2010-12-14
Beamsville, ON
Ouch. I wouldn't really know.

robman50

join:2010-12-14
Beamsville, ON
Could be anything from the modem crapping out, bad coax lines, bad splitter, or the hardware outside.

Bones313

join:2011-09-14
reply to Bones313
Still no improvement. Sighhh

exseven
Premium,VIP
join:2003-05-23
L8E0G6
kudos:1
reply to Bones313

Bones313

join:2011-09-14

1 edit
1) Please provide a brief description of your problem. Include the following:

• how long the issue has been occurring?
Since yesterday 12PM noon.

• when the issue is most noticeable?
Has been non-stop.

• what troubleshooting steps have you taken yourself?
Resetting the modem, Speedtests and so on.

• Have you power cycled (removed power and restored) the affected device?
Yeah.

2) How is your:

• CATV service?
Perfect.
• Digital Phone service?
Perfect.
• Internet service?
Huge ping spikes and so on.

3) Have you contacted customer support about this problem? If so, what did they say?
Not yet but I will be calling them in a few hours.

4) Info about you:
a) What city are you in?
Hamilton

b) What is your operating system?
Win7

c) What is your home network setup? Provide details.
Modem that Connects into a Ethernet 8port box then to the computers.

d) If you have more than one computer, is the problem occuring on all other machines?
It's occuring with every computer in the house.

e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
I do run a firewall and I've tried turning it off but to no effect.

f) Please supply a traceroute from you to www.dslreports.com. Unedited and in text format. (edit out your IP if you wish).

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 6 ms 7 ms 8 ms 10.67.128.1
2 9 ms 15 ms 7 ms d226-14-25.home.cgocable.net [x.x.x.x]
3 10 ms 11 ms 11 ms d226-6-130.home.cgocable.net [x.x.x.x]
4 * 21 ms * gw-nac.torontointernetxchange.net [206.108.34.38]
5 21 ms 21 ms 27 ms 0.e1-4.tbr1.oct.nac.net [209.123.10.122]

6) Further Info: If you're posting about:
a) Connectivity issues: Please post a line test.
»/pingtest/47c8···/2982918

b) Speed Issues: post at least one speed test. (although these are not considered proof of a problem)
»i.dslr.net/imc/0/7/3/9/103783846.png
On ultimate 30

c) Latency: Traceroutes traceroutes traceroutes. Pings too.
»/beta/doctorpi···af268e80

Marcer
Premium,VIP
join:2007-07-08
Hamilton, ON
kudos:13
reply to Bones313
Hey Bones,

There's an RF issue in your node causing the ping/jitter/packet loss issue. I've got technicians tracking down the fault, and I'll follow up once it's corrected.

Bones313

join:2011-09-14
Alright thanks, should I cancel the tech that is coming to my house on Thursday?

Marcer
Premium,VIP
join:2007-07-08
Hamilton, ON
kudos:13
Repairs are complete, has the issue been corrected?

Bones313

join:2011-09-14
Yeah, I feel it acting much better now.

Marcer
Premium,VIP
join:2007-07-08
Hamilton, ON
kudos:13
Perfect, glad to hear it's resolved. You can call in to cancel the tech.