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levis76

join:2013-01-06
Reviews:
·WOW Internet and..
reply to tc1uscg

Re: How long is too long to wait for decent service?

Streaming video with WOW! is terrible more often than not. I have to walk away for 10-15min and let a YouTube HD video download fully before watching otherwise I'll have to deal with watching it buffer continously. It's been that way since day 1. Speedtest.net reports 15M/2M to local servers, but just about any server outside Mich is no better than 3-4M d/l. Pretty crappy if you ask me.


cathyy

join:2000-11-30
30000

said by levis76:

Speedtest.net reports 15M/2M to local servers, but just about any server outside Mich is no better than 3-4M d/l. Pretty crappy if you ask me.


This speaks more to the bandwidth WOW is paying other people for than their own network. The functioning of those servers and networks are, as WOW says, outside their control. But when the first non-WOW server is dropping 10% of WOW packets (but not Comcast packets) it leads me to suspect that WOW is limiting the amount of usage they will pay for to 90% of current demand. I see no reason to believe the new owners have any motivation to decrease their profits by providing better Internet service, since this has been a problem now for over a year. Cynical me believes it is a deliberate cost-control measure, designed to maximize profits without being annoying enough to make customers leave. Or just buy more companies where the customers do not have other options so are stuck with the crappy service WOW provides.


tc1uscg

join:2005-03-09
Saint Clair Shores, MI

So it comes down to, get 50 and end up with low 20's? I've checked from time to time and see no traffic shaping from Comcast but there is also a $24 difference between CC's 50 and Wow's. From my WiFi scans in my immediate area (about 20 houses in a 360 of my location, only 2 are WOW. Rest are CC. But like you hinted, once it leaves WOW's eqp, it's up to the providers of it's bandwidth so have to wonder if they are nibbling on Comcasts network, Sprint's or what use to be MCI/Worldcom aka Verizon (in my area of southeast Mi)



dfs

@wideopenwest.com

Guess i am lucky, Havent had any problems here streaming in Clinton Twp. I don't do it much but when i have its been good.

I have 15 down and 2 up from WOW.


mogamer

join:2011-04-20
Royal Oak, MI

said by dfs :

Guess i am lucky, Havent had any problems here streaming in Clinton Twp. I don't do it much but when i have its been good.

I have 15 down and 2 up from WOW.

Same thing here in Royal Oak. I have 15/2 plus phone service and haven't had any of the problems some people here are having. But my mom has had problems with her tv service from WOW. And that coupled with the comments here have really turned me off from switching tv providers. Last year I was thinking about adding tv to my package. But now, if I want to save money, I'll lower my package with Dish before I even consider using WOW.