Topic 'Re: System Event Error NTFS Id 134 - bad hard drive?' in forum 'Computer Hardware Help' - dslreports.com

Re: System Event Error NTFS Id 134 - bad hard drive?

Wed, 06 Feb 2013 08:28:23 EDT

Libra posted : Thank you. :)

Re: System Event Error NTFS Id 134 - bad hard drive?

Tue, 05 Feb 2013 05:07:09 EDT

norwegian posted :
Fingers crossed it is happy sailing for now then. :)

Re: System Event Error NTFS Id 134 - bad hard drive?

Mon, 04 Feb 2013 19:11:56 EDT

Libra posted : Hi norwegian!

I wanted to let you know that when the second tech came he was able to load the new set of disks without a problem, so he didn't have to install a new motherboard. Since I have seen error messages about Disk 1 I asked him to replace the optical drive and he did. The new hard drive is described as WDC! I worked on the computer that day, then took a 2 day break and finished everything. I used the Windows Backup to make a full image and a rescue disk. (I'm going to check and see if Vista can do this.)

Again, I want to thank you for all of your help.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Sat, 26 Jan 2013 21:34:04 EDT

Libra posted : I will select everything. I appreciate your help. Now I just need the laptop working. We miss it.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Sat, 26 Jan 2013 20:16:11 EDT

norwegian posted :

said by Libra:

Thank you for clarifying all of that. But what I saw in making my Windows System Image it only checked the Active Partition and C drive - it showed D, but it wasn't checked. I put a check in it - I think it's Lenovo's restore (not sure). I know I'm not anywhere near making one yet on disks, but isn't it necessary that I check D?

The initial back up, select everything for the image. You can once things settle only image the C: partition if you want, but if a virus or corruption gets into the boot sector or the partition tables get messed up, to copy everything back, you will need the initial image. Which is why I just select all partitions on the HDD, the only reason not to would be if you are short on space to back up to. For an extra 10 minutes of back up time, and a little more space used it will give you peace of mind. It's a choice though for you to make. If the back up image didn't select all with no options, someone out there would complain, so by default the settings only look after the Windows/system partition.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Sat, 26 Jan 2013 17:11:51 EDT

Libra posted : Thank you for clarifying all of that. But what I saw in making my Windows System Image it only checked the Active Partition and C drive - it showed D, but it wasn't checked. I put a check in it - I think it's Lenovo's restore (not sure). I know I'm not anywhere near making one yet on disks, but isn't it necessary that I check D?

I won't bother with that bootable stuff for the DVD then. It also seems the dynamic disk doesn't apply to me. I appreciate your explaining all of this to me. I guess I'll starting putting personal files on my external hard drive.

The disks I got from Lenovo are four. Since they are an image, that explains why when I ask if we can remove or not install certain programs, I get told to install everything. I find it interesting that Windows found a problem and wouldn't install Windows.

I plan to set up Windows (admin account, maybe standard users at that time) and set Windows Update to download but let me decide for important updates and make sure the Windows Firewall is on. If Mcafee pops up I'll use add remove to remove it and I put the Mcafee removal tool on a disk, so I will use that. I will skip setting up the internet and install SpywareBlaster, Avast (after removing McAfee) MalwareBytes, SuperAntispyware, HostsExpert. I know none of these will update until after the internet is connected, but they will be in place.

I guess I might wait to install PaleMoon after I connect to the Internet. When I do connect to the internet I will do Updates first.

At some point I will look at the device manager and see the version number of some of those drivers. In the past I had to update some of those drivers because I was getting error messages.

Does this sound good?

I want you to know I appreciate your help and patience very much.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Sat, 26 Jan 2013 00:39:59 EDT

norwegian posted :
For the record any computer company that sends a set of DVD's with the O/S etc is also an image. These things most people do not look at if the technician loads it. But the DVD set is no different than the set created by Windows Backup in Windows 7 - I love the feature that was not in XP.

Re: System Event Error NTFS Id 134 - bad hard drive?

Sat, 26 Jan 2013 00:37:11 EDT

norwegian posted : For an image, it does not need a HDD, DVD's are fine. You do not need to select what partitions, it is a copy of the HDD itself. Once you understand the image is of the HDD you will understand more. The first link's first paragraph explains it.

A system image is an exact copy of a drive. By default, a system image includes the drives required for Windows to run. It also includes Windows and your system settings, programs, and files. You can use a system image to restore the contents of your computer if your hard disk or computer ever stops working. When you restore your computer from a system image, it's a complete restoration—you can't choose individual items to restore, and all of your current programs, system settings, and files are replaced with the contents of the system image.

All your data, O/S, pictures, restore partitions, data partitions etc are all included.

The disks, DVD's created are fine, there is no need for special rules for BOOT for the DVD's. The recovery DVD's and also the RECOVERY CD are already set to go. Generally you boot from the RECOVERY DVD, but you can also boot from a WINDOWS DVD or even the BACKUP DVD image set them selves.

For basic disk/dynamic disk, this is probably left for the topic on utilizing a specific HDD only for back up images. You may or may not want to go as far as that, but if you do enough work whereby back ups are required monthly then you may need to dig more. Generally though, if you keep all you personal data on external HDD's, then the image set on DVD will give you a full copy of the O/S and all your data from the time of the image back up. You will just need to run Windows update, 3rd party software updates and reload from the back up drive the data you want again.

--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Fri, 25 Jan 2013 22:54:26 EDT

Libra posted : I hope so :)

I've been looking at those links. As usual, I am confused. In this link »windows.microsoft.com/en-AU/wind···nd-files

the second paragraph says a System Image must be saved on a hard drive. But viewing other paragraphs it states the system image can be burned on dvds, etc. So can I burn a system image selecting the Active partition, C drive and D drive and put it to dvds?

I also noticed in Seven Forums you can make the Windows Repair disk bootable by downloading one or two things. I had no idea about this and I think it would be a good idea when I make my disks.

In the Seven Forums tutorials I happened to come across "convert a basic disk to a dynamic disk". I think it stated you might have to do this or the image won't work. I hope I don't have to do this.

I appreciate your helping me with all of this. Now I'll be waiting for a new motherboard and optical drive. He said the tech may call me Tuesday to schedule it. I'm amazed at all of this!

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Fri, 25 Jan 2013 20:08:36 EDT

norwegian posted :
Sounds like you are on the road to fixing it and learning a little along the way.

Has to be a good thing. :)
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Fri, 25 Jan 2013 13:03:43 EDT

Libra posted : Hi norwegian,

Thanks for confirming it's okay to put folders in the root of C. I appreciate the links, I'll go over them in a little while.

You really won't believe what happened with the hard drive. This could only happen to me.

The tech changed the hard drive and informed me he would start the recovery and I'd finish it. Well, when he put the first disk in it showed reading Windows files, then it showed an error - Windows detected a problem with hardware. He ran some tests and called Lenovo. He had me call Lenovo to walk me through the installation.

We kept getting the error message and when we got to the Windows Boot Manager it did not show Windows 7 64 bit to install. I renewed my tech support for another 2 years and the tech is having my motherboard and optical drive replaced and he's sending me out new disks. He said normally installing everything should go smoothly and I just follow the instructions. So now I have to wait for another tech to come next week and replace these items. It's frustrating but my hope is the computer will be in good condition when this is all done.

I have seen errors regarding Disk 1 (which I think is the optical drive) but never thought much about it.
~~~~~~~
BTW, I attached my external harddrive to my Vista computer and was able to delete that Windows Image Backup folder without a problem. I was able to safely remove hardware, too. :)

Re: System Event Error NTFS Id 134 - bad hard drive?

Fri, 25 Jan 2013 06:06:51 EDT

norwegian posted :
An image back up is everything, not select folders if you use the image back up. The standard back up, IE XP days only does folders. This will give you a little more to read up on and understand what an image and what you do.
»windows.microsoft.com/en-AU/wind···em-image
»windows.microsoft.com/en-AU/wind···nd-files
»www.sevenforums.com/tutorials/66···kup.html

I quite often put certain items in the C: folder, tools, utilities, so there is no reason not to put a folder for backups of the driver installers either. Or in the admin acct in My Docs.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Thu, 24 Jan 2013 23:50:58 EDT

Libra posted : Thank you Norwegian. As you are advising, I will have the tech use the Lenovo recovery disks. I had no idea I should turn off my antivirus when installing drivers. I appreciate the tip and will do that, although I always scan anything I download prior to using.

I'll take my time setting everything up and then make those disks through Windows.

I'm hoping I can connect my external hard drive to my Vista computer and just delete the "Windows Image Backup" folder without any problems and also without having a problem safely removing hardware. I found reference to that in the Event Viewer>System. I wrote it down (it's downstairs) but the source was kernel and I think it said something about id 4. I'll put here tomorrow.

On all of my computers I make a folder on the root of C called "Utilities" and put various installation files into it. I put it at C so that any user can access it (I usually download things in a Standard User account and install in Admin account). Would I be better off putting the "Utilities" folder in a Public Users Document file? I also make a folder at the root of C called "security" where I might put a MS fixit or update. I'm mentioning this because I think the Windows backup only backs up things in the library folders they create. If I made those folders in the Admin account's documents folder I wouldn't be able to access it with a Standard user account.

Thank you again for all of your help. Hopefully everything will go smoothly. I'll let you know.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Thu, 24 Jan 2013 19:41:48 EDT

norwegian posted :

said by Libra:

I'm getting the impression the System Image I made in Windows and put to my external hard drive may not be good because of the NTFS errors, etc.

If you look at the screenshot I made above of the External Hard Drive (F) you will see it shows "Windows Image Backup" empty folder. It was explained to me it shows that because the backup put it into a VHD file. Since this image probably isn't good, can I delete the Windows Image Backup file from my hard drive?

The folder can be relabelled for now and kept if there is files within, but your screen shot shows you have "unhide hidden and system files" because you show an autorun folder and an autorun.inf file, both not normally seen, the VDH file is the same.

Corruption as I've said will be copied into your image back up and may see these errors return if using the image to restore.

said by Libra:

After it's all done, in view of what you are advising in making disks, can I put the computer to how I want it....install all windows updates, put my antivirus on and other programs and install drivers if I see in device manager that the files I copied are newer, and then make those disks? I already have a system repair disk, is it necessary to make another one?

I'd start fresh with a fresh install - drivers are best installed without the anti virus installed - or turned on to allow correct integration of software/drivers etc.

Then once the system, Windows, drivers, anti virus and third party programs are all installed, create the back up. Some suggest turning of system retore as well for this function, but I've not seen issues with Windows backup yet; but a fresh set of disks is best with a fresh recovery disk to avoid any corruption, you want it fresh and clean.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Thu, 24 Jan 2013 13:09:36 EDT

Libra posted : Hi Norwegian,

I'm getting the impression the System Image I made in Windows and put to my external hard drive may not be good because of the NTFS errors, etc.

If you look at the screenshot I made above of the External Hard Drive (F) you will see it shows "Windows Image Backup" empty folder. It was explained to me it shows that because the backup put it into a VHD file. Since this image probably isn't good, can I delete the Windows Image Backup file from my hard drive?

The reason I made it was I replaced some drivers that were causing problems on the laptop, so aside from the bad hard drive, it's running well.

I made copies of those driver installation files.

I will let the tech put the Lenovo installation files on the computer. I'll ask if he can not install some programs I don't want.

After it's all done, in view of what you are advising in making disks, can I put the computer to how I want it....install all windows updates, put my antivirus on and other programs and install drivers if I see in device manager that the files I copied are newer, and then make those disks? I already have a system repair disk, is it necessary to make another one?

Thanks for all your advice.

I'm going to make sure the disk I made to store pictures, etc has everything, then I'll start deleting and do that defrag.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Thu, 24 Jan 2013 00:50:32 EDT

norwegian posted :

said by Libra:

I'm happy to say I was finally able to remove the external harddrive by rebooting the computer.
It previously told me it successfully completed the system image. I clicked on create system image a couple of times to access the screen I put above showing an image was previously created, and also backup system files but didn't tell it to continue to create either one.

The message I got re safely removing hardware was:

"Windows can't stop your 'Generic Volume' device because a program is still using it. Close any programs that might be using this device and then try again later."

Safely Elect Hardware showed: Eject Ext HDD 1021 (when I click on this I get the above message). Under Ext HDD 1021 show my -Elements (F:) greyed and I can't select it.

I put this eject problem into the Microsoft Forum also.

Do you think the system image I created via Windows is good in view of this? I also find it odd that it shows an empty folder.

Again, I was finally able to remove the external drive.

I apologize for all of this.

Sincerely, Libra

With an image back up it should be 20 to 30 GB in size.
With the back up drive, if you have a computer manageent window, My Computer window open it will be in use due to the window being open related to the compuer management or My Computer window. Also Anti Virus' can do the same thing.

What you may find too is the HDD for backup has Windows files, IE System Volume Information, Recycle Bin folders etc which can create this notification too. As someone pointed out, the image back up HDD is better off in Computer management, removing the drive letter. This is better off as a new topic to keep it all clear.

Initially the easiest way for your first image is to just create a disk set (4 DVD's and a Restore DVD) - 5 in total. Once you understand more, goto the seperate HDD for backup but you may need 1 x specific eternal HDD to play with.

Hope this all helps a little.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Thu, 24 Jan 2013 00:37:47 EDT

norwegian posted :

said by Libra:

I was reading about Windows system image (which says it can be put to another hard drive) so I made one. I chose System, C drive and I selected D drive (I don't know what's on it, but I figure it's important). I have two screenshots - Elements F is my external hard drive and a copy of create a system image which shows an image was created at 5:45pm. Do you have any idea why the E drive would show an empty folder?

Hello Libra,

1. E: is your DVD drive, all good, without a CD/DVD it will show as empty
2. C:, D: are more than likely, C: - system drive, D: restore partition or something similar. However creating an image of a HDD and partitions with NTFS errors will not be good, everything will travel to the new HDD, errors, IE, missing files, corrupted files etc.
It may be a good leason for you for future jobs but you have to start some where. An image via the process you are doing of the new system is a better option.

said by Libra:

Do you have any idea what would happen if I use HDPro to wipe the drive? The computer would have to be on in order for me to use it, what would happen when it's done and how would I shut down the computer if the drive is wiped? This is a 500 GB drive, do you have any idea how long it would take?

24 to 30 hrs is my guess for a full wipe.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Wed, 23 Jan 2013 19:47:51 EDT

Libra posted : I'm happy to say I was finally able to remove the external harddrive by rebooting the computer.
It previously told me it successfully completed the system image. I clicked on create system image a couple of times to access the screen I put above showing an image was previously created, and also backup system files but didn't tell it to continue to create either one.

The message I got re safely removing hardware was:

"Windows can't stop your 'Generic Volume' device because a program is still using it. Close any programs that might be using this device and then try again later."

Safely Elect Hardware showed: Eject Ext HDD 1021 (when I click on this I get the above message). Under Ext HDD 1021 show my -Elements (F:) greyed and I can't select it.

I put this eject problem into the Microsoft Forum also.

Do you think the system image I created via Windows is good in view of this? I also find it odd that it shows an empty folder.

Again, I was finally able to remove the external drive.

I apologize for all of this.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Wed, 23 Jan 2013 19:10:40 EDT

Libra posted : Hi Norwegian,

I spoke with the tech this morning and he's coming Friday morning. I mentioned I received the disks from Lenovo and mentioned possibly making an image. He said he'd start the recovery and leave me to finish it. I'm going to try to have him complete it- if there's a problem I wouldn't know what to do.

I was reading about Windows system image (which says it can be put to another hard drive) so I made one. I chose System, C drive and I selected D drive (I don't know what's on it, but I figure it's important). I have two screenshots - Elements F is my external hard drive and a copy of create a system image which shows an image was created at 5:45pm. Do you have any idea why the E drive would show an empty folder?

Do you have any idea what would happen if I use HDPro to wipe the drive? The computer would have to be on in order for me to use it, what would happen when it's done and how would I shut down the computer if the drive is wiped? This is a 500 GB drive, do you have any idea how long it would take?

Otherwise I'll do the defrag. I used CCleaner already.

Thank you.

Sincerely, Libra

shows a backup was created
Elements F Drive (external hard drive) shows an empty folder?

Re: System Event Error NTFS Id 134 - bad hard drive?

Mon, 21 Jan 2013 07:52:16 EDT

norwegian posted :
If you are not going to wipe the drive, also look at a defrag once cleaned to over write sectors of deleted files. Wipe is best though.

Re: System Event Error NTFS Id 134 - bad hard drive?

Sun, 20 Jan 2013 09:33:19 EDT

Libra posted : Thank you. I forgot about CCleaner. I just downloaded it and will install in the laptop. I'll copy your instructions. I appreciate the help.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Sun, 20 Jan 2013 01:08:33 EDT

norwegian posted : Use a tool like CCleaner on all accounts and select all options. Also goto Options-Settings-"secure deletion" to wipe this info.

Data like charge accts info might not be saved any way - the option is there in IE to not save SSL data to the HDD.
Internet Options-Advanced-move the slider to the bottom, is this checked or unchecked?
"Do not Save Encrypted Pages To Disk"
If checked the credit card details in transactions will not be on the HDD unless there is PDF, Personal Letters etc.

CCleaner can delete all temp data, and online transactions data is saved in the temporary Internet Files folder. CCleaner takes care of this folder and more. Also adding in the extras vis the winapp2.in found here will delete a lot more info. Also delete all photos, pdfs and other personal items too if they are al backed up.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Sun, 20 Jan 2013 00:41:03 EDT

Libra posted : How would I delete things like my daughter has some charge card accounts online? And if we make a purchase you have to use a credit card - so it's there somewhere. And Facebook.

Thank you for the links.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Sun, 20 Jan 2013 00:14:42 EDT

norwegian posted : I was giving that some thought earlier, delete all personal stuff off the HDD, if you can get the time a wipe would help. But 500GB expect a fair length of time.

Have a chat to the tech on the image, but once you get running again just use Windows 7 own tool, it will create the image set and a recovery disk, no more required after these disks are created to restore to the image. You can do this once a week, once a month etc, no third party tool is required for images.

»www.howtogeek.com/howto/4241/how···ndows-7/
»www.techrepublic.com/blog/window···isk/4644

Note: I would think the recovery disk or even the Windows 7 O/S disk could work with the image of Macrium to restore from, I don't think Linux is specifically required.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Sun, 20 Jan 2013 00:01:20 EDT

Libra posted : I'm quite confused about restoring the full image I just made. With this version of Macrium I'm suppose to use a Linux disk to restore and I have to restore one partition at a time and go back to restore more. What I'm confused about is if I have to designate sizes for the partitions - I can't do that, although I wrote down the info on capacity, space used and free space that appeared during the image.
Maybe I'll ask in the software forum. I'll ask the tech when he comes too.

They are going to take my old hard drive - I said okay, but now I'm thinking that personal information is on that disk. I noticed there is an erase on the HDTunePro. Do you think I should use it? I imagine its straight forward to do? Maybe they respect your privacy and erase the disk themselves.

Thank you again.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Sat, 19 Jan 2013 19:12:18 EDT

norwegian posted :
If it is a full image you have, you should be able to use a Windows recovery disk (not the ones to be supplied) and install from that utilizing the image, have a chat to the tech, he/she may be able to work with it. Although I've not used Lenovo recovery disks so I'm unsure if there is a recover from an image option.

However, was there something already showing as faulting even as far back with the April image, you can not know. A fresh recovery is the best and safest way to go.

When it is all up and running and everything is installed, use the recovery option in the Control Panel and create a set of image disks and a recovery disk and put them in the cupboard. These are available for you at any moment and take less than half hour to have you running fresh again in case any O/S corruption etc in the future.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Sat, 19 Jan 2013 18:38:07 EDT

Libra posted : Hi Norwegian,

When I checked out the file/utility Lenovo wanted me to install and run I discovered it doesn't support my laptop (G570), so I called them back. After being disconnected I spoke with a very nice woman who arranged for a tech who will call me and come to the house and install a new hard drive! They will send me a restoration disk.

Although I made a full image using Macrium Reflect 4 I've never restored from it, so I'm probably better off with their restore disk, especially on a brand new disk. I might be able to restore over what they provide.

I appreciate your help very much and sticking with me on this.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Sat, 19 Jan 2013 12:47:03 EDT

Libra posted : Thanks Norwegian. I just called Lenovo and mentioned the ntfs warning and HDTunePro results. He asked if I can boot the computer - I said I can and if it's running slow - I said it's not. He thinks its a software problem and gave me a link to run something from Lenovo to fix the ntfs (meanwhile it seems to be fixed to me by chkdsk - I told him that but he wants me to run the test). I told him I'm concerned if my harddrive could be failing. If I still see the HDPro REC he said to call him back and they will change the HD.
He advised me to back up the computer, so I'll use Macrium Reflect and hope for the best.

I'm going to back up the computer before I get that file from Lenovo.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Fri, 18 Jan 2013 22:07:01 EDT

norwegian posted :
Sounds like a good starting point then. Just ignore all the Microsoft stories when discussing with them. Just keep to the facts on the HD Tune number errors and the NTFS alert.

Re: System Event Error NTFS Id 134 - bad hard drive?

Fri, 18 Jan 2013 21:56:33 EDT

Libra posted : I just ran HDtune. The REC now shows 1903 data as opposed to 1846 from the other day.

I don't have any ntfs warning. I think chkdsk may have fixed that. In view of this I can't call MS and ask them to fix something that's not occurring.

I think I'll call Lenovo and mention the HDTune results and see if they will replace the harddrive.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Fri, 18 Jan 2013 21:13:06 EDT

Libra posted : Hi norwegian,

I guess I'll try but Microsoft didn't want to help me with the ntfs warning even though I pointed out the previous tech had caused it.
I called MS because I stupidly installed a roots certificate update for XPsp3 on my Windows 7 64bit laptop because it wasn't offered through updates (my other 2 computers were offered it). After that I got CAP12 errors saying it couldn't open the file to put the root certs. in.

The MS tech reset my Windows Update (which I was very unhappy about) and about an hour later tried to find out what the roots certificate updates are. She found a fix for my error (the fix she found was for an exchange - I said I'm Win 7, not an exchange). Then she started changing permission on files relating to this. In any event some days later the computer started getting the root cert updates, so I guess she did something right. She also deleted a lot of temporary files and a lot said they couldn't be deleted -in use, but she kept trying.

When I spoke to the second level tech he told me giving permission to everyone was okay and said if I didn't have any problem with the ntfs error, not to worry about it. If I call I hope they won't charge me for this, since they created the error.

I have a backup of this computer with Macrium Reflect from April 2012. I also recently backed up my daughter's pictures and installation files for software I use and some drivers from Lenovo that I have applied to the computer. I think I would better off with that than the out of the box restore on the computer. (I never restored an image with Macrium, if I have to do it hopefully it will work out well.) Aside from this error, the computer is running well.

I'm going to run that HDtune and see if the numbers changed and see if I get those ntfs warnings - I got them at the time I ran it last time.

I appreciate your input on this.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Fri, 18 Jan 2013 20:31:11 EDT

norwegian posted :
I think initially you need to try again with Microsoft. They need to be held accountable for this issue.

However if you exhaust that effort and need to revisit, items like system restore or SubInACL may come in handy, but then what problems did you contact Microsoft in the first place about? This may have a big impact on approaching any fix here if at all possible.

This all might end up with you starting fresh or using the recovery option of the laptop. Either way hopefully you have backed up all data?

Best of luck with the support via Microsoft.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Fri, 18 Jan 2013 14:31:38 EDT

Libra posted : I apologize. What happened with Microsoft is I called them to fix a problem. They charged me $99. A first level tech made those changes and said I needed a second level tech. I spoke with the second level tech the following day and he didn't fix the problem I called about and I did tell him and showed him the nfts error and asked him to fix it. He didn't fix it and said if I'm not experiencing any problems to ignore it. He said they look at the event viewer to diagnose problems. So he didn't do anything about this ntfs error although the prior tech caused it. They gave me a credit for the $99.

I did not initially contact Microsoft about the ntfs error. I asked them to fix it the next day and he didn't. Should I call them back to fix it now? (I went into the hospital a day or two after contacting Microsoft, I'm not really feeling that well, but maybe I'll call them.)
They're not really helping me and showed no interest in helping me.

I apologize again - I came to this forum after I read somewhere the ntfs warning could mean a failiing hard drive.

I ran the checkdisk again from tools (checking both items) and it went through 5 stages and said the volume is clean. I guess that means my drive is okay?

EDIT: I found I saw that ntfs warning when I rebooted the computer. The last time I saw it was 1/15 when I ran the HDtune test. So with reboots today I haven't seen the warning at all!

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Fri, 18 Jan 2013 11:48:51 EDT

koitsu posted :

said by Libra:

I don't know if this could have anything to do with the problem, but Microsoft was changing things regarding file permissions (giving permission to everyone) on files that have to do with root certificates and deleting a lot of files and I noticed this ntfs error at that point. When I spoke to a second level tech and asked him to fix it he said if I wasn't having a problem I shouldn't look at the error, it's only for techs to troubleshoot.

If you've already engaged Microsoft support directly for this issue, why did you not bring these issues (NTFS errors) to their attention, especially if you think they may have caused it? If you're getting support from the OS vendor, you need to continue to drive that to full completion. No offence intended, but what you've now done is create multiple "support"-type situations -- you've got people on a forum struggling to figure out how to assist you, while you've got Microsoft also helping you (?!) at the same time. The likelihood of efforts being doubled or conflicting is very very high. This does not make me happy and makes me very unlikely to assist in the future.

said by Libra:

I went into admin account and opened an elevated command prompt and typed in CHKDSK /R C: . It asked if I wanted to schedule it next time it reboots, I typed in "y". Nothing happened so I exited and restarted the computer. It said Chkdsk will check volume C. Then it said "The Volume is Clean". I didn't see it check anything and it took about 30 seconds. Did I do something wrong? or is this good news?

You didn't do anything wrong. The filesystem insists it's in good condition. Please continue to drive these issues with Microsoft support exclusively. Thanks.
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.

Re: System Event Error NTFS Id 134 - bad hard drive?

Fri, 18 Jan 2013 11:36:03 EDT

Libra posted : I went into admin account and opened an elevated command prompt and typed in CHKDSK /R C: . It asked if I wanted to schedule it next time it reboots, I typed in "y". Nothing happened so I exited and restarted the computer. It said Chkdsk will check volume C. Then it said "The Volume is Clean".

I didn't see it check anything and it took about 30 seconds.

Did I do something wrong? or is this good news?

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Fri, 18 Jan 2013 11:15:52 EDT

Libra posted : Thank you koitsu. The laptop has never been dropped. While running it has been moved about twice.

I think I have run chkdsk in the past through right click on computer properties>tools. I'll do it through a command prompt in a few minutes.

I don't know if this could have anything to do with the problem, but Microsoft was changing things regarding file permissions (giving permission to everyone) on files that have to do with root certificates and deleting a lot of files and I noticed this ntfs error at that point. When I spoke to a second level tech and asked him to fix it he said if I wasn't having a problem I shouldn't look at the error, it's only for techs to troubleshoot.

I'll let you know how the chkdsk goes. Thank you again.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Thu, 17 Jan 2013 21:53:14 EDT

koitsu posted : This is interesting.

First off, Seagate tends to vendor-encode a lot of their attributes (see 0x01, 0x07, 0xBE, 0xC3, etc.), so reading them literally is always tricky. I'm not familiar with this exact model of Seagate disk, but I find it's behaviour questionable. I should, however, be fair: I have a lot more familiarity with the behaviour of WD drive firmwares; Seagate does things quite differently in a lot of regards, and I don't have as much experience with their drives.

Attribute 0xC4 is supposed to track the number of times any LBA remapping occurs (whether successful or failed). For successful remaps, 0x05 should be incremented. For unsuccessful remaps, I'm used to seeing 0xC6 increment as well.

So, basically, attribute 0xC4 by itself does not really shed light on what transpired with this drive regarding actual remaps. It may be that previously during the drive's lifetime there were numerous LBAs which were considered "suspect" and marked unreadable (which increments 0xC5), then upon later analysis determined them to be usable/fine (thus no remaps occurred, and therefore 0xC5 gets decremented). In the latter case, it's very possible the drive could be experiencing this issue repeatedly across the same set of LBAs.

HD Tune Pro does not have support for reading SMART GP logs (including the SMART error log) so I can't tell if anything is there; smartmontools can do this.

My guess is that the drive has marked, in the past, some LBAs as "suspect" and then upon further analysis determined that they were fine. When an LBA gets marked "suspect", it becomes unreadable (i.e. returns an I/O error to the controller, thus the OS). In certain situations this could cause complexities at the filesystem level. I can tell that the drive historically has had some complexities in reading data off the platters (attribute 0x01 shows that, but you have to go off of the normalised/adjusted values and not the literal), but that doesn't act as proof of my theory.

The drive also has a shock sensor installed in it, and I see that during its lifetime it's incremented 3 times (or possibly 2, as I've seen this attribute come out of the factory set to 1). This drive is 2.5" and installed in a laptop, which makes the likelihood of this sensor incrementing fairly high (placing the laptop on a desk firmly while the system is powered on, for example, can do it).

Has this laptop experienced any physical malevolence, such as being dropped, tilted to let fall flat on a surface (desk, etc.), or been shaken while powered on?

Have you taken the time to run CHKDSK /R C: (assuming the drive in question is used for the C: partition)? If not, please do so. When the system tells you to reboot, do it. During the reboot you'll see a blue screen where the drive is checked for errors, as well as read every LBA associated with the filesystem metadata. Note that /R implies /F, so issues should get repaired (hopefully).

If you've tried this already, then my general advice would be to replace the hard disk just as a precaution. Whoever the vendor of your laptop is, make it their problem -- they can do an RMA/replacement for you.
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.

Re: System Event Error NTFS Id 134 - bad hard drive?

Tue, 15 Jan 2013 18:54:01 EDT

Libra posted : Thank you. I'll wait for Koitsu.

My warranty is ending about the first week of February.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Tue, 15 Jan 2013 18:17:17 EDT

norwegian posted :
It does look like that Reallocated count is high for a reasonable new HDD. 3 or 4 reallocated isn't a concern but 1846 suggests it would be worth looking at an RMA for the HDD.

Koitsu is the expert on reading these figures and may enlighten you to more info.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Tue, 15 Jan 2013 15:46:38 EDT

Libra posted : Here are my results. I have one warning in the health test.

Is my hard drive okay?

Sincerely, Libra

error scan
health scan - one warning

Re: System Event Error NTFS Id 134 - bad hard drive?

Tue, 15 Jan 2013 13:07:41 EDT

Libra posted : Thank you norwegian. I'll give it a try.

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Tue, 15 Jan 2013 02:34:14 EDT

norwegian posted :

said by Libra:

Hi Norwegian,

Thank you for your reply.

I found an hdtunepro500.trial.exe at hdtune.com. Should I download that one? I don't see any instructions on how to run this tool.

I had no idea using fsuil could be dangerous!

Sincerely, Libra

Yes, off this link
»www.hdtune.com/download.html
Just install it and run, the GUI is simple enough to work with, health+ tab and error scan tabs are what you are looking for, there are buttons upper right that copy, screen shot info etc for each tab as you go.

'fsutil'
»www.microsoft.com/resources/docu···mfr=true
(XP link, but the command syntax is no different with Win 7, as in it is messing with your file structure properties.)
Messing with command line at the depth is okay, but be prepared if something goes wrong, hence the back up first. If something is failing or fails then you loose personal data...just be prepared that's all.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

Re: System Event Error NTFS Id 134 - bad hard drive?

Mon, 14 Jan 2013 21:23:53 EDT

Libra posted : Hi Norwegian,

Thank you for your reply.

I found an hdtunepro500.trial.exe at hdtune.com. Should I download that one? I don't see any instructions on how to run this tool.

Here are the specs for the laptop:

Brand    lenovo Model    G570 (43347PU) Part#    43347PU Operating System    Windows 7 Home Premium 64-bit CPU Type    Intel Core i3-2330M 2.2GHz Screen    15.6" HD Memory Size    4GB DDR3 Hard Disk    500GB Optical Drive    DVD±R/RW Graphics Card    Intel HD Graphics 3000 Video Memory    Shared memory Communication    LAN and WLAN Battery Life    Up to 4 hours CPU CPU Type    Intel Core i3 CPU Speed    2330M(2.20GHz) CPU Support    Dual-core processor    3MB L3 Cache    Intel Hyper-Threading Technology Display Screen Size    15.6" Wide Screen Support    Yes Resolution    1366 x 768 LCD Features    LED backlight, 220 nits, 16:9 aspect ratio Operating Systems Operating System    Windows 7 Home Premium 64-bit Graphics GPU/VPU    Intel HD Graphics 3000 Video Memory    Shared system memory Graphic Type    Integrated Card Hard Drive HDD    500GB HDD RPM    5400rpm HDD Interface    SATA Memory Memory    4GB Memory Speed    DDR3 1333

I had no idea using fsuil could be dangerous!

Sincerely, Libra

Re: System Event Error NTFS Id 134 - bad hard drive?

Mon, 14 Jan 2013 05:24:48 EDT

norwegian posted :
Hello

Anything suggesting that would be worth backing up all data offline Libra.

Then download HD Tune pro and grab a screen shot of the full SMART info and an error scan. Also list computer specs.

Using 'fsutil' should not be attempted without all data backed up.
--
The only thing necessary for the triumph of evil is for good men to do nothing - Edmund Burke

System Event Error NTFS Id 134 - bad hard drive?

Mon, 14 Jan 2013 01:41:48 EDT

Libra posted : On my Windows 7 64 bit laptop, I'm seeing the above error, with the description "The transaction resource manager on volume Windows encountered an error during recovery. The resource manager will continue recovery."

I used a command prompt found at Microsoft

fsutil resource setautoreset true c:\

but I still got that error after rebooting.

I looked at eventid.net and it said that this error indicates a failing harddrive. Is that true?

I have less than a month support on this laptop, so if this is a hard drive problem I'll like them to fix it.

If I go to Computer>properties and check both tests for the hard drive would that be a good way for me to check?

The computer is running fine, I'm just concerned about the error and what I read at eventid.net.

Thank you for any help.

Sincerely, Libra