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geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable
reply to rocca

Re: Start Communications - New Packages

said by rocca:

said by CoreyMe:

I guess that answers my question too. Sad to hear that, but I appreciate the reply.

Some may call me a bit of an optimist at some times, but I have to think the reason it's taking _so_ long to come out with the decision is that the Commission is really trying to get it right. If they do, then consumers will likely have many more options available.

I just wanna say, that's how North Americans work. Slowly....

Question: Usage cannot be tracked by Rogers right? So technically, it is still unlimited usage. Or does APOI give Rogers the ability to track how much usage you're using?

Also, so you're still losing money on cable with each new subscriber?


BThunderW

join:2010-02-16
Cambridge, ON
reply to rocca
Upgraded to Pro! Thanks Start and Rocca. PM'd a buddy on Start, he's upgraded too. Nice.


jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON
Reviews:
·TekSavvy DSL
·Start Communicat..
reply to TomTor3

Why D2 modems are not supported on Standard Cable anymore? They can easily handle that speed. I just bought Standard Cable service from Start this month, and now I have to already buy a new modem to get the new speeds???? This is not fair! What's the technical explanation to that decision to left behind all D2 owners?

i'm almost 99% sure you weren't provided a D2 modem if you just bought a modem let alone the last 6+ months.


jmck
formerly 'shaded'

join:2010-10-02
Ottawa, ON
Reviews:
·TekSavvy DSL
·Start Communicat..
reply to geokilla
said by geokilla:

said by rocca:

said by CoreyMe:

I guess that answers my question too. Sad to hear that, but I appreciate the reply.

Some may call me a bit of an optimist at some times, but I have to think the reason it's taking _so_ long to come out with the decision is that the Commission is really trying to get it right. If they do, then consumers will likely have many more options available.

I just wanna say, that's how North Americans work. Slowly....

Question: Usage cannot be tracked by Rogers right? So technically, it is still unlimited usage. Or does APOI give Rogers the ability to track how much usage you're using?

Also, so you're still losing money on cable with each new subscriber?

I don't think they can actually track individual users but Rogers does track the entire usage and bills them based on it :/


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to geokilla
said by geokilla:

Question: Usage cannot be tracked by Rogers right? So technically, it is still unlimited usage. Or does APOI give Rogers the ability to track how much usage you're using?

No, it's definitely not unlimited. We do track usage and people that are greatly abusing their quota get a call. Once the automated correlation piece is done (waiting on Rogers to finish a piece) then we'll be able to post it on the usage tracker much more easily. Most people have been respectful of their limits and we haven't had to make too many calls or throttle them down.


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to TomTor3
said by TomTor3 :

Why D2 modems are not supported on Standard Cable anymore? They can easily handle that speed. I just bought Standard Cable service from Start this month, and now I have to already buy a new modem to get the new speeds???? This is not fair! What's the technical explanation to that decision to left behind all D2 owners?

The new speeds require D3 because they use channel bonding on the upstream and channel bonding is a D3 technology. Unfortunately it's just not technically possible to provision the new packages on the D2 modems.


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
reply to rocca
Still no unlimited cable high speed tar other then basic why you got to do this to me?


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
said by TOPDAWG:

Still no unlimited cable high speed tar other then basic why you got to do this to me?

It's the man.

We need sustainable rates from the Commission, then watch out!


brassy

join:2004-01-09
Brantford, ON
Assuming if the crtc rates are fair (lololoaoaoaqijlkahfalsdfasdf) and you can increase the quotas, they will be offered to both groups (the ones that choose to upgrade now, and the others that havent)?

And whats our quota for this month if we do the upgrade? eg, 200 gb or 150gb for the 39$ red package?


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
I think what you're asking is if we'd be upgrading the grandfathered packages with new quotas? If so, then no probably not - it would be sort of pointless since the new packages would have the same/higher quotas and faster speeds for the same price.

As for this month, if you change then it's the new quota.


TomTor3

@quickplay.com
reply to rocca
said by rocca:

The new speeds require D3 because they use channel bonding on the upstream and channel bonding is a D3 technology. Unfortunately it's just not technically possible to provision the new packages on the D2 modems.

That's not true. D2 can support up to 30Mbps upstream. I know that in Canada 2Mbps upstream speed sounds incredible, but those kind of speeds were common in Europe 5 years ago using D2 technology. Can you guys double-check it? I know Rogers has this kind of ridiculous requirements (like requiring D3 modems in order to increase monthly cap form 60GB to 80GB) but does Start.ca really have to do that too?

bt

join:2009-02-26
canada
kudos:1
said by TomTor3 :

I know Rogers has this kind of ridiculous requirements (like requiring D3 modems in order to increase monthly cap form 60GB to 80GB) but does Start.ca really have to do that too?

Rogers has final say on what modems can get what speed profiles on their network.

mickw99

join:2003-04-09
Kitchener, ON
kudos:1
reply to rocca
if i call in would someone be able to tell me how much usage I've used in the past several months i've been with Start so I can have an idea if it's worth the upgrade?


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
Not over the phone, but if you PM me your account # and IP from www.start.ca/go/ip I can take a look.


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to TomTor3
said by TomTor3 :

That's not true. D2 can support up to 30Mbps upstream. I know that in Canada 2Mbps upstream speed sounds incredible, but those kind of speeds were common in Europe 5 years ago using D2 technology. Can you guys double-check it? I know Rogers has this kind of ridiculous requirements (like requiring D3 modems in order to increase monthly cap form 60GB to 80GB) but does Start.ca really have to do that too?

All the new speed profiles are configured to use channel bonding, without channel bonding support they can't register to pickup the profile, despite theoretical single channel speeds. Ie, the speed is irrelevant, it's the fact that the new profiles are configured using D3 technology. Even if it was technically possible to have a D2 modem pickup channel bonding (which it can't), Red doesn't allow orders to be submitted with D2 modems on the new speeds and will reject the order/change.

geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable
reply to rocca
said by rocca:

said by geokilla:

Question: Usage cannot be tracked by Rogers right? So technically, it is still unlimited usage. Or does APOI give Rogers the ability to track how much usage you're using?

No, it's definitely not unlimited. We do track usage and people that are greatly abusing their quota get a call. Once the automated correlation piece is done (waiting on Rogers to finish a piece) then we'll be able to post it on the usage tracker much more easily. Most people have been respectful of their limits and we haven't had to make too many calls or throttle them down.

Oh really? Because last I heard and read, there is still no usage tracking for cable IISP customers... When did this change? Or does this only apply to Start and not Teksavvy? The usage tracking that is.


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
Reviews:
·TekSavvy DSL
yeah still think that is true. While I know that it may change soon or never it's not cool to sign up for a 200GB cap then use a TB in a month just cause you can. No way Start wants to state the date the tracking will be live.

They may can track you like they said and call you but it may not be ready where they can force you to pay for overages.


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to geokilla
said by geokilla:

Oh really? Because last I heard and read, there is still no usage tracking for cable IISP customers... When did this change?

We've been tracking since end of November.

Gami00

join:2010-03-11
Mississauga, ON
reply to geokilla
said by geokilla:

Oh really? Because last I heard and read, there is still no usage tracking for cable IISP customers... When did this change? Or does this only apply to Start and not Teksavvy? The usage tracking that is.

This seems pretty obvious. With APOI implementation, all traffic goes through Rogers/Cogeco's systems now before handing off to the TPIA's link.. with that rogers and cogeco can now use their same tracking system they use for their own users for the TPIA's.

Tek's Roger's implementation can't do this yet as they're not on APOI yet, so it's basically not tracked and you're under an honour system to stay under your cap if you don't have the unlimited plan.


geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable
reply to TOPDAWG
said by TOPDAWG:

yeah still think that is true. While I know that it may change soon or never it's not cool to sign up for a 200GB cap then use a TB in a month just cause you can. No way Start wants to state the date the tracking will be live.

They may can track you like they said and call you but it may not be ready where they can force you to pay for overages.

Lol I won't be like that, don't worry. It's just that I normally use around 100GB/month, but sometimes I download anime series and what not, and those series itself would push me up to 150GB or more. Never have I hit 200GB...


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to TOPDAWG
said by TOPDAWG:

They may can track you like they said and call you but it may not be ready where they can force you to pay for overages.

While we aren't charging overages at this time due to the lack of the automation component (which is coming soon), it doesn't mean it's open for abuse in the mean-time. That's really my point, ie don't signup expecting unlimited because it won't happen. We have reports that point out the hot spots and we deal with incidents as needed. For people that want to treat it as unlimited, then we have an unlimited option at 6Mbps.


coaxguy

join:2009-07-29
kudos:1
reply to rocca
Time to decide to switch or not now. Currently on Bells 25/10 plan with a student data package of 375GB for $60 a month. Data will be going down to 125GB in a month and price will be going up to $69.99

Decisions, decision.


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
reply to geokilla
yeah sucks paying rogers 87 for 10/2 is killing me makes me want to cry but nothing else I can get in my area. The min Start has a higher speed cable uncapped serve I'm switching.


abitbent

join:2004-04-23
Brantford, ON
Reviews:
·magicjack.com
·Start Communicat..
reply to rocca
Thanks for being so engaged with your customers Rocca. I understand the game you have to play with Rogers and Bell is a tough one, and try to make a few bucks for Start as well.

Based on how Rogers and Bell are treating Canadians, I'd pay more and get less from Start then have to ever go back to those huge corporations.

The CRTC better get the wholesale pricing right, because there are over a half million Canadians (OpenMedia) waiting to scream if they don't.

I just really appreciate the honesty and engagement from Start so far.


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
Thank you very much, I really appreciate your support!


TOPDAWG
Premium
join:2005-04-27
Calgary, AB
kudos:3
reply to rocca
when does the wholesale pricing stuff come out or is it case closed for that issue? I don't follow this stuff like I used too.

coldmantis

join:2005-02-04
reply to rocca
I'm guessing with all the request your getting to change speed profiles, I won't see the speed change tonight even though I phoned in this morning.


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to TOPDAWG
The file was closed late summer, it's anyone's guess as to when it will be decided. Many people thought it would be at the ISP Summit in November, missing that date it was thought maybe we'd hear before the holidays, but at this point just waiting. The interim rates are almost a year old now.


rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to coldmantis
said by coldmantis:

I'm guessing with all the request your getting to change speed profiles, I won't see the speed change tonight even though I phoned in this morning.

No definitely not, speed profile changes take at least 24-48 hours to complete and with the volume could be looking at a few days.


motoracer

join:2003-09-15
united state
reply to rocca
It's amazing that with new technology, the need for faster/more bandwidth increases, but the supply is decreased.