New packages are available - | DSLReports Forums

rocca Start.ca Premium join:2008-11-16 London, ON kudos:11	reply to harmar Re: New packages are available Sorry to hear that, we try to bat a 1000. If you have a ticket in though shouldn't take long, assuming it's just a modem swap ticket which is pretty quick. Thanks and again sorry for any mix up on our end.
	to forum · permalink · 2013-02-14 21:42:06 ·
harmar join:2011-05-25	reply to Davesnothere Sigh.. I just downgraded my package the other day, came home today to find I have no internet. (All status lights were on, and modem logs looked like provisioning issue) So called up start.. sure enough they sent in wrong provisioning info for my modem when they did the downgrade. Hopefully I wont be out of internet for 2 days....
	to forum · permalink · 2013-02-14 20:25:03 ·

Davesnothere No-BHELL-ity DOES have its Advantages join:2009-06-15 START&Cogeco kudos:6	reply to rocca The revised editions of the Cogeco-Land plans can be seen here »Start Communications - 2013 Feb Cogeco-Land Packages
	to forum · permalink · 2013-02-09 23:54:57 ·
arshad14 join:2007-03-04 Scarborough, ON	reply to rocca Thanks, greatly appreciate it!
	to forum · permalink · 2013-01-25 00:50:41 ·
rocca Start.ca Premium join:2008-11-16 London, ON kudos:11	reply to arshad14 Hi Arshad, I've updated the speed upgrade ticket to Rogers asking them to confirm the profile.
	to forum · permalink · 2013-01-25 00:47:05 ·
arshad14 join:2007-03-04 Scarborough, ON Reviews: ·Start Communicat.. ·Distributel Cable ·Bell Fibe ·Vonage	reply to MrK4 said by MrK4: You could try a different server. Try a Toronto one. This is with a different server...
	to forum · permalink · 2013-01-24 21:28:32 ·
MrK4 join:2008-08-05	reply to arshad14 You could try a different server. Try a Toronto one.
	to forum · permalink · 2013-01-24 21:15:04 ·
arshad14 join:2007-03-04 Scarborough, ON	reply to Guru said by Guru: Are you connected directly to modem? Yeah
	to forum · permalink · 2013-01-24 21:03:15 ·
Guru join:2008-10-01 kudos:2 1 edit	reply to arshad14 Are you directly connected to modem?
	to forum · permalink · 2013-01-24 21:02:49 ·
arshad14 join:2007-03-04 Scarborough, ON Reviews: ·Start Communicat.. ·Distributel Cable ·Bell Fibe ·Vonage	reply to rocca said by rocca: They are available at 192.168.100.1 - try resetting the modem first though (hold pin in back 15 seconds) and also go direct to modem and see if you still have problems. Thanks! After the reset it got even slower
	to forum · permalink · 2013-01-24 19:56:02 ·
MrK4 join:2008-08-05	reply to rocca Has anyone here got the 45/4 service in Kitchener? I'm looking to switch from Teksavvy to this, since I'm having some issues during peak times currently. Would it be any different? I'm not sure where the choke point is.
	to forum · permalink · 2013-01-24 18:23:28 ·
arshad14 join:2007-03-04 Scarborough, ON Reviews: ·Start Communicat.. ·Distributel Cable ·Bell Fibe ·Vonage	reply to rocca Here's my modem "Event Log" CABLE MODEM RECENT EVENTS LOG This page will not refresh automatically. Time Priority Description Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC... Fri Jan 18 05:52:18 2013 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC... Thu Jan 17 16:17:02 2013 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Thu Jan 17 16:17:02 2013 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Thu Jan 17 16:17:02 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Thu Jul 26 12:34:55 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:e8... Tue Jul 24 13:25:04 2012 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:... Tue Jan 15 16:08:58 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f... Mon Nov 19 07:49:16 2012 Critical (3) DHCP FAILED - Request sent, No response;CM-MAC=00:26:24:e8:b1... Tue Jan 15 15:38:38 2013 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC S... Tue Jan 15 15:38:45 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q... Thu Jan 24 02:56:50 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Thu Jan 17 16:17:15 2013 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=00:26:2... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:e8... Tue Mar 20 06:30:45 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q... Fri Apr 13 06:41:17 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Fri Apr 13 06:41:03 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f... Wed Jan 16 15:39:42 2013 Critical (3) Resetting the cable modem due to docsDevResetNow Thu Apr 12 04:51:52 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Tue Mar 20 06:31:11 2012 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=00:26:2... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:e8... Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=00:26:2... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:e8... Tue Jan 15 16:10:26 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q... Time Not Established Warning (5) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:e... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:e8... Tue Jan 15 16:10:24 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f... Time Not Established Warning (5) DHCP FAILED - Requested Info not supported.;CM-MAC=08:a1:26:8... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=08:a1:26:80... Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q.. And here's my "Diagnostics" screen MODEM TECHNICAL DETAILS STATUS PAGE This page will auto-refresh periodically. Status Code: Operational Software Version: STAC.02.16 Software Model: a81a Bootloader: 2.3.0 Cable Signal Details Forward Path: Channel Frequency Power SNR BER Modulation 1 663.0 MHz -1.1 dBmV 37.4 dB 0.000 % 256 QAM 2 615.0 MHz -0.6 dBmV 37.8 dB 0.000 % 256 QAM 3 621.0 MHz -0.3 dBmV 38.0 dB 0.000 % 256 QAM 4 633.0 MHz -0.7 dBmV 37.5 dB 0.000 % 256 QAM 5 639.0 MHz 0.1 dBmV 37.4 dB 0.000 % 256 QAM 6 645.0 MHz -0.8 dBmV 37.7 dB 0.000 % 256 QAM 7 651.0 MHz -1.2 dBmV 37.8 dB 0.000 % 256 QAM 8 657.0 MHz -0.8 dBmV 37.3 dB 0.000 % 256 QAM Return Path: Channel ID Frequency Power Modulation 4 38.6 MHz 39.5 dBmV 64 QAM 1 31.3 MHz 39.5 dBmV 64 QAM 2 25.3 MHz 39.5 dBmV 64 QAM 3 22.1 MHz 39.5 dBmV 64 QAM Data Service Details Provisioned Address: Yes Provisioned Time: Yes Provisioned Configuration: Yes Registered: Yes BPI: Enabled
	to forum · permalink · 2013-01-24 18:06:01 ·
rocca Start.ca Premium join:2008-11-16 London, ON kudos:11	reply to arshad14 They are available at 192.168.100.1 - try resetting the modem first though (hold pin in back 15 seconds) and also go direct to modem and see if you still have problems. Thanks!
	to forum · permalink · 2013-01-24 09:43:06 ·
arshad14 join:2007-03-04 Scarborough, ON	reply to jmck How do I do that?
	to forum · permalink · 2013-01-24 08:10:26 ·
jmck formerly 'shaded' join:2010-10-02 Ottawa, ON	reply to arshad14 try posting your line stats from your modem, it could be your upstream isn't using multi-channel mode for some reason.
	to forum · permalink · 2013-01-24 03:03:09 ·
arshad14 join:2007-03-04 Scarborough, ON Reviews: ·Start Communicat.. ·Distributel Cable ·Bell Fibe ·Vonage	reply to rocca I recently upgraded to the new Advanced package from the old one. When I initially was switched over to the new plan, I got close to 3Mbps upload, if not around there. But now I just can't get past 0.97Mbps upload. My download seems to be fine but my upload is horrendous compared to what it should be. Would someone from Start be able to take a look at what's going on with my connection? I have posted my speed below.
	to forum · permalink · 2013-01-24 02:09:38 ·
DrugTito join:2013-01-17 canada	reply to silvercat Yep, so far so good. Hopefully it will stay that way. I hope that there will be no local node congestion problem because of this "upgrade" for both Start\Rogers customers.
	to forum · permalink · 2013-01-17 20:44:22 ·
silvercat join:2007-11-07	reply to DrugTito Looks like SpeedBoost is working well for u
	to forum · permalink · 2013-01-17 20:40:15 ·
DrugTito join:2013-01-17 canada	reply to sssscary I really can't say that even 32\1 plan i was on wasn't enough for me. I am not bandwidth hungry, so, i don't care much about 50 GB less on my account. Wanted to see how this will work, is my place able to do this kind of speeds, thats why i requested a profile change. First test was done from Laptop (WIFI) and this is from Desktop:
	to forum · permalink · 2013-01-17 20:37:16 ·
sssscary join:2007-10-23 Brockville, ON	reply to vonSchroeder Thanks, just wishful thinking on my part
	to forum · permalink · 2013-01-17 19:44:08 ·

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Re: New packages are available