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« Dsl Service availability issues • silly question »
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sssscary join:2007-10-23 Brockville, ON	sssscary to rocca Member 2013-Jan-16 1:26 pm to rocca Re: New packages are available So is 55Mbps already available in cogeco areas?
	actions · 2013-Jan-16 1:26 pm ·
rocca Start.ca Premium Member join:2008-11-16 London, ON	rocca Premium Member 2013-Jan-16 1:49 pm said by sssscary: So is 55Mbps already available in cogeco areas? Correct, well in D3 areas. www.start.ca/services/highspeed
	actions · 2013-Jan-16 1:49 pm ·
spikernum1 join:2010-03-03 L8B0S3	spikernum1 to rocca Member 2013-Jan-16 6:47 pm to rocca Wish I could keep my current Pro Tier pricing and get the new Pro Tier. Even if there is a 50GB usage reduction, I'd take the additional speed if the price was the same. Definitely not worth an extra $20 and losing 50GB to get that speed though. So torn...
	actions · 2013-Jan-16 6:47 pm ·
silvercat join:2007-11-07	silvercat Member 2013-Jan-16 7:45 pm I'm confident that the CRTC will come out with favourable capacity rates soon enough.
	actions · 2013-Jan-16 7:45 pm ·
Barry join:2008-11-04 Burlington, ON	Barry to rocca Member 2013-Jan-16 8:28 pm to rocca I ordered the 30/2 400GB package before the changes and would like to know if I'll be grandfathered even though I won't be activated until the 25th.
	actions · 2013-Jan-16 8:28 pm ·

Start Laurie Premium Member join:2011-09-09 London, ON	Start Laurie Premium Member 2013-Jan-16 8:29 pm Yes, the package you ordered will be grandfathered.
	actions · 2013-Jan-16 8:29 pm ·
sssscary join:2007-10-23 Brockville, ON	sssscary to rocca Member 2013-Jan-16 8:44 pm to rocca decisions, decisions...i would definitely go for the new pro tier if the usage was still 400gb....as is, its a tough decision...hard to resist the speed though ....
	actions · 2013-Jan-16 8:44 pm ·
docbg join:2004-03-10 Ancaster, ON	docbg to spikernum1 Member 2013-Jan-16 11:38 pm to spikernum1 I second this! I too would sacrifice the 50GB for the extra speed at the previous Pro price. Seems that would be a good "compromise" package for us grandfathered 30/2/400ers. Wonder if Rocca would consider such a tier. said by spikernum1: Wish I could keep my current Pro Tier pricing and get the new Pro Tier. Even if there is a 50GB usage reduction, I'd take the additional speed if the price was the same. Definitely not worth an extra $20 and losing 50GB to get that speed though. So torn...
	actions · 2013-Jan-16 11:38 pm ·
rocca Start.ca Premium Member join:2008-11-16 London, ON	rocca Premium Member 2013-Jan-16 11:43 pm Sorry, can't do it.
	actions · 2013-Jan-16 11:43 pm ·
Navier join:2012-10-29	Navier to rocca Member 2013-Jan-17 3:09 am to rocca All confused..(Again) Currently on the 20/1.5 300 gig plan at 49 I realize I am grandfathered. Rumor has it that if a favourable outcome from CRTC comes then the caps will be raised back up. If I hold out from changing anything, what comes of us then. Do we automatically go up to the 30/2 300(guesstimate) for 49 or will we remain at the 20/1.5 300 and get a price reduction. Not sure whether to move up to 30 now or wait for the outcome.
	actions · 2013-Jan-17 3:09 am ·
brassy join:2004-01-09 Brantford, ON 3 edits	brassy to rocca Member 2013-Jan-17 7:31 am to rocca I suppose its nice of Start to call and leave a message saying youve been upgraded, but maybe they should wait. After unplugging the modem, redoing dhcp, blahblah, still not upgraded. Will still give it a couple days though. EDIT: LMAO, modem rebooted couple times on its own within 5 minutes of posting the above and now getting the speeds. LOL. »www.speedtest.net/result ··· 5785.png
	actions · 2013-Jan-17 7:31 am ·
rocca Start.ca Premium Member join:2008-11-16 London, ON	rocca to Navier Premium Member 2013-Jan-17 8:56 am to Navier said by Navier: I realize I am grandfathered. Rumor has it that if a favourable outcome from CRTC comes then the caps will be raised back up. Correct, although it's hard to speculate exactly what impact it will have until we see it.
	actions · 2013-Jan-17 8:56 am ·
jimmyfogg join:2010-12-30	jimmyfogg Member 2013-Jan-17 10:48 am Though this doesn't exactly pertain to the topic at hand, thank you Pete, for being so active on these forums. It's just one more reason that sets Start apart from normal businesses. It's nice to see an owner that cares about the 'business' as opposed to just making money. Also unrelated, 4-channel bonding seems to have made it's way to my area of Kingston, am I right to assume that Cogeco is testing/rolling out new upstream capabilities? Inconsequential to me either way, I'm just enjoying the four very pretty blue LEDs on my desk.
	actions · 2013-Jan-17 10:48 am ·
rocca Start.ca Premium Member join:2008-11-16 London, ON	rocca Premium Member 2013-Jan-17 10:54 am Thanks! Those blue lights sure are bright aren't they? Yes, that's a good sign of upgrades coming.
	actions · 2013-Jan-17 10:54 am ·
DrugTito join:2013-01-17 canada	DrugTito Member 2013-Jan-17 12:29 pm Not bad
	actions · 2013-Jan-17 12:29 pm ·
rocca Start.ca Premium Member join:2008-11-16 London, ON	rocca Premium Member 2013-Jan-17 1:04 pm w00t w00t!
	actions · 2013-Jan-17 1:04 pm ·
sssscary join:2007-10-23 Brockville, ON	sssscary to DrugTito Member 2013-Jan-17 7:38 pm to DrugTito said by DrugTito: [att=1] Not bad is that in Cogeco territory?
	actions · 2013-Jan-17 7:38 pm ·
vonSchroeder join:2004-11-12 Hamilton, ON	vonSchroeder Member 2013-Jan-17 7:42 pm said by sssscary: said by DrugTito: [att=1] Not bad is that in Cogeco territory? Kitchener and 4 Mbit up indicate that test is from the Red side of the network.
	actions · 2013-Jan-17 7:42 pm ·
sssscary join:2007-10-23 Brockville, ON	sssscary Member 2013-Jan-17 7:44 pm Thanks, just wishful thinking on my part
	actions · 2013-Jan-17 7:44 pm ·
DrugTito join:2013-01-17 canada	DrugTito Member 2013-Jan-17 8:37 pm I really can't say that even 32\1 plan i was on wasn't enough for me. I am not bandwidth hungry, so, i don't care much about 50 GB less on my account. Wanted to see how this will work, is my place able to do this kind of speeds, thats why i requested a profile change. First test was done from Laptop (WIFI) and this is from Desktop:
	actions · 2013-Jan-17 8:37 pm ·
silvercat join:2007-11-07	silvercat Member 2013-Jan-17 8:40 pm Looks like SpeedBoost is working well for u
	actions · 2013-Jan-17 8:40 pm ·
DrugTito join:2013-01-17 canada	DrugTito Member 2013-Jan-17 8:44 pm Yep, so far so good. Hopefully it will stay that way. I hope that there will be no local node congestion problem because of this "upgrade" for both Start\Rogers customers.
	actions · 2013-Jan-17 8:44 pm ·
arshad14 join:2007-03-04 L8B0M3	arshad14 to rocca Member 2013-Jan-24 2:09 am to rocca I recently upgraded to the new Advanced package from the old one. When I initially was switched over to the new plan, I got close to 3Mbps upload, if not around there. But now I just can't get past 0.97Mbps upload. My download seems to be fine but my upload is horrendous compared to what it should be. Would someone from Start be able to take a look at what's going on with my connection? I have posted my speed below.
	actions · 2013-Jan-24 2:09 am ·
jmck formerly 'shaded' join:2010-10-02 Ottawa, ON	jmck Member 2013-Jan-24 3:03 am try posting your line stats from your modem, it could be your upstream isn't using multi-channel mode for some reason.
	actions · 2013-Jan-24 3:03 am ·
arshad14 join:2007-03-04 L8B0M3	arshad14 Member 2013-Jan-24 8:10 am How do I do that?
	actions · 2013-Jan-24 8:10 am ·
rocca Start.ca Premium Member join:2008-11-16 London, ON	rocca Premium Member 2013-Jan-24 9:43 am They are available at 192.168.100.1 - try resetting the modem first though (hold pin in back 15 seconds) and also go direct to modem and see if you still have problems. Thanks!
	actions · 2013-Jan-24 9:43 am ·
arshad14 join:2007-03-04 L8B0M3	arshad14 to rocca Member 2013-Jan-24 6:06 pm to rocca Here's my modem "Event Log" CABLE MODEM RECENT EVENTS LOG This page will not refresh automatically. Time Priority Description Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC... Fri Jan 18 05:52:18 2013 Critical (3) Unicast Ranging Received Abort Response - Re-initializing MAC... Thu Jan 17 16:17:02 2013 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Thu Jan 17 16:17:02 2013 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream ... Thu Jan 17 16:17:02 2013 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries... Thu Jul 26 12:34:55 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:e8... Tue Jul 24 13:25:04 2012 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=00:... Tue Jan 15 16:08:58 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f... Mon Nov 19 07:49:16 2012 Critical (3) DHCP FAILED - Request sent, No response;CM-MAC=00:26:24:e8:b1... Tue Jan 15 15:38:38 2013 Critical (3) SYNC Timing Synchronization failure - Failed to receive MAC S... Tue Jan 15 15:38:45 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q... Thu Jan 24 02:56:50 2013 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Thu Jan 17 16:17:15 2013 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=00:26:2... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:e8... Tue Mar 20 06:30:45 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q... Fri Apr 13 06:41:17 2012 Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Fri Apr 13 06:41:03 2012 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f... Wed Jan 16 15:39:42 2013 Critical (3) Resetting the cable modem due to docsDevResetNow Thu Apr 12 04:51:52 2012 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Tue Mar 20 06:31:11 2012 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=00:26:2... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:e8... Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=00:26:2... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:e8... Tue Jan 15 16:10:26 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q... Time Not Established Warning (5) DHCP FAILED - Requested Info not supported.;CM-MAC=00:26:24:e... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=00:26:24:e8... Tue Jan 15 16:10:24 2013 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f... Time Not Established Warning (5) DHCP FAILED - Requested Info not supported.;CM-MAC=08:a1:26:8... Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=08:a1:26:80... Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q.. And here's my "Diagnostics" screen MODEM TECHNICAL DETAILS STATUS PAGE This page will auto-refresh periodically. Status Code: Operational Software Version: STAC.02.16 Software Model: a81a Bootloader: 2.3.0 Cable Signal Details Forward Path: Channel Frequency Power SNR BER Modulation 1 663.0 MHz -1.1 dBmV 37.4 dB 0.000 % 256 QAM 2 615.0 MHz -0.6 dBmV 37.8 dB 0.000 % 256 QAM 3 621.0 MHz -0.3 dBmV 38.0 dB 0.000 % 256 QAM 4 633.0 MHz -0.7 dBmV 37.5 dB 0.000 % 256 QAM 5 639.0 MHz 0.1 dBmV 37.4 dB 0.000 % 256 QAM 6 645.0 MHz -0.8 dBmV 37.7 dB 0.000 % 256 QAM 7 651.0 MHz -1.2 dBmV 37.8 dB 0.000 % 256 QAM 8 657.0 MHz -0.8 dBmV 37.3 dB 0.000 % 256 QAM Return Path: Channel ID Frequency Power Modulation 4 38.6 MHz 39.5 dBmV 64 QAM 1 31.3 MHz 39.5 dBmV 64 QAM 2 25.3 MHz 39.5 dBmV 64 QAM 3 22.1 MHz 39.5 dBmV 64 QAM Data Service Details Provisioned Address: Yes Provisioned Time: Yes Provisioned Configuration: Yes Registered: Yes BPI: Enabled
	actions · 2013-Jan-24 6:06 pm ·
MrK4 join:2008-08-05	MrK4 to rocca Member 2013-Jan-24 6:23 pm to rocca Has anyone here got the 45/4 service in Kitchener? I'm looking to switch from Teksavvy to this, since I'm having some issues during peak times currently. Would it be any different? I'm not sure where the choke point is.
	actions · 2013-Jan-24 6:23 pm ·
arshad14 join:2007-03-04 L8B0M3	arshad14 to rocca Member 2013-Jan-24 7:56 pm to rocca said by rocca: They are available at 192.168.100.1 - try resetting the modem first though (hold pin in back 15 seconds) and also go direct to modem and see if you still have problems. Thanks! After the reset it got even slower
	actions · 2013-Jan-24 7:56 pm ·
Guru join:2008-10-01 1 edit	Guru Member 2013-Jan-24 9:02 pm Are you directly connected to modem?
	actions · 2013-Jan-24 9:02 pm ·

Forums → O Canada! → Canadian → Start.ca	« Dsl Service availability issues • silly question »
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Start.ca → New packages are available

Re: New packages are available