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Motofreak
Premium
join:2009-08-03
Oshawa, ON
reply to rocca

Re: Start Communications - New Packages

I just signed up this morning! but I have 29 days left with Robbers until the switch. Can I just call up and change the to 45/4 plan? or will the CSRs not have any info in their computers for a few days ?

thanks



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

Yes no problem. Depending on where in the order process is you might have to wait until activation for the speed change to happen, which generally is within 24 hours from that request. This is because there isn't a way to amend an existing order nor is there an ability with their backend to submit two orders on the same account so basically we have to wait for the install to complete and then submit the speed change.

I suspect the phones may be a little busier than normal tomorrow, if you get a queue you can always just send an email to support@start.ca with your account # and your instructions and they'll be happy to help you out that way too.

Oh, and welcome aboard!