Topic 'Re: [Cable] We need an answer on Cogeco now' in forum 'TekSavvy' - dslreports.com

Re: [Cable] We need an answer on Cogeco now

Wed, 16 Jan 2013 17:48:28 EDT

tristen1230 posted : Will be locked in with Cogeco until April unless I pay a $75 cancellation fee.

Re: [Cable] We need an answer on Cogeco now

Wed, 16 Jan 2013 08:08:39 EDT

pnear posted : If you are still interested in Start, someone in the call center said that they would honour their old packages for 30 days if you call in to order a new service. Just tell them that you saw it on their website before the change, and were planning to get a package with the higher caps.

Re: [Cable] We need an answer on Cogeco now

Tue, 15 Jan 2013 22:55:04 EDT

tristen1230 posted : Now I am sad. :huh: Now the Start lowered their Usage I will DEFINITELY not be going with their cable. Possibly their DSL if I have to. 150GB is more like Cogeco. If Teksavvy does that I will not be going with them either. Maybe Acanac... I don't see them have any problem...

Re: [Cable] We need an answer on Cogeco now

Tue, 15 Jan 2013 11:04:31 EDT

TSI Keith posted : I've asked around and I was unfortunately correct. At this point we have no ETA and no further information to provide.

All I can say for sure is that once we know more the forum here will be updated.
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Re: [Cable] We need an answer on Cogeco now

Tue, 15 Jan 2013 01:54:05 EDT

silvercat posted : Look here:

»Start Communications - New Packages

and see why Start had to adjust their usage caps on the Cogeco side of things, and that will give you your answer as to why Teksavvy is delaying a wider cable rollout in Cogeco territories (at least until the CRTC introduces lower wholesale rates for the IISP's).

Re: [Cable] We need an answer on Cogeco now

Mon, 14 Jan 2013 23:54:39 EDT

tristen1230 posted : Yay a reply! Anyway thanks for answering. I am happy just to hear someone reply. I'll check back tomorrow to see.

Re: [Cable] We need an answer on Cogeco now

Mon, 14 Jan 2013 22:11:56 EDT

TSI Keith posted : Unfortunately at this time the answer is still that there is currently no ETA. I will be asking around tomorrow to see if any more info may be available.
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Re: [Cable] We need an answer on Cogeco now

Mon, 14 Jan 2013 21:53:58 EDT

tristen1230 posted : Still waiting...

Re: [Cable] We need an answer on Cogeco now

Sun, 13 Jan 2013 16:54:53 EDT

tristen1230 posted : I still want an answer. Anything would be nice. I still want to see if teksavvy cares about there previous customers and potentially new customers. Not replying show me a definite answer which is bad.

Re: [Cable] We need an answer on Cogeco now

Thu, 10 Jan 2013 18:27:39 EDT

koreyb posted :

said by 80289148:

Just quit and come to start.ca you will not be sorry. People answer the phone at start.ca too.

And as start.ca grows, they will have to take on some of TSI's approaches when it comes to phone systems, etc.

It's all about supporting the volumes of calls/customers... not making a decision to use a IVR system or not.

Re: [Cable] We need an answer on Cogeco now

Thu, 10 Jan 2013 16:17:33 EDT

tristen1230 posted : I am bumping this. I still want an answer.

Re: [Cable] We need an answer on Cogeco now

Sun, 06 Jan 2013 02:54:16 EDT

Davesnothere posted : Shrug

Re: [Cable] We need an answer on Cogeco now

Sun, 06 Jan 2013 02:29:18 EDT

tristen1230 posted : Wow. This is sad. I though for sure someone of the TSI team would reply. I mean you had a week and there was a customer on the line and you did not even reply. Very simple thing you could have done to keep a customer.

Re: [Cable] We need an answer on Cogeco now

Sat, 05 Jan 2013 09:20:14 EDT

pnear posted : Since there has been no reply, I've placed my order placed with Start.

Thanks for several great years TekSavvy, I sincerely hope you do well and really do appreciate the lobbying efforts on behalf of Canadian broadband users. Unfortunately you just don't offer a product in my area that provides enough upstream for my needs.

-Pete

Re: [Cable] We need an answer on Cogeco now

Thu, 03 Jan 2013 14:48:30 EDT

tristen1230 posted : The person gave me a great answer. I hope Teksavvy answers this thread soon.

Re: [Cable] We need an answer on Cogeco now

Thu, 03 Jan 2013 12:40:30 EDT

80289148 posted :

said by tristen1230:

I asked on there.

Someone responded to you already.

Re: [Cable] We need an answer on Cogeco now

Thu, 03 Jan 2013 02:31:21 EDT

tristen1230 posted : I asked on there.

Re: [Cable] We need an answer on Cogeco now

Thu, 03 Jan 2013 00:40:37 EDT

80289148 posted :

said by tristen1230:

Only thing with Start.ca is they do not offer unlimited but I may be able to pay a little extra so I could.

Go here and ask about unlimited and why they don't have it »Start Communications

you will get a nice response back about how it makes no sense.

Re: [Cable] We need an answer on Cogeco now

Wed, 02 Jan 2013 22:10:39 EDT

tristen1230 posted : Only thing with Start.ca is they do not offer unlimited but I may be able to pay a little extra so I could.

Re: [Cable] We need an answer on Cogeco now

Wed, 02 Jan 2013 19:15:41 EDT

anon posted : I too have been waiting for a long time for Cable from Teksavvy in my area (Stratford). DSL is limited to 6 meg and my house has now outgrown that for some time now but been waiting. Friends are starting the switch from Tek to Start this month and I think I will joining them. Been strung along by Cogeco or Tek (no finger pointing) for to long.
I am not leaving Tek for fear of File sharing lawsuits for I have no reason to fear them. Strictly 6meg max speed sucks is the reason.

Re: [Cable] We need an answer on Cogeco now

Wed, 02 Jan 2013 19:06:51 EDT

ShetiPhian posted : I'm also getting tired of waiting, I'm stuck in Cogeco land and the Bell wire feeding my neighbourhood is so bad watching a 360p YouTube video can't be done unless you let it load for a while first, some days it takes twice as long to load as the video is.

I'd prefer to stick with Tek but frustrations are taking their toll.

I gathered some data in December others may also find useful:

-----------------------
»www.ciktel.com/Main/Eng/Resident···able.asp
Package: Cable 8
Pirce: $49.99/month
Bandwidth: Unlimited
Modem Purchase: $69.00
New Installation: $59.95
-----------------------
»www.start.ca/services/highspeed
»www.fusion-telecom.com/co-cable.php
Package: 4 // 8 // 16
Pirce: $34.95 // 39.95 // 49.95
Bandwidth: Unlimited // 200 // 300
Modem Purchase: $99.95
New Installation: $50
NOTE: asked about getting 300GB on the 8Mbps package, received a firm no from both companies
-----------------------
»www.innsys.ca/cableinternet.html
Package: Cable 18
Pirce: $39.99
Bandwidth: Unlimited
Modem Purchase: $65.00
New Installation: $65.00
NOTE: even after talking to them I don't believe the speed is correct as Cogeco doesn't have 18Mbps its only 16Mbps (They reassured this was in fact a Cogeco package)

Re: [Cable] We need an answer on Cogeco now

Wed, 02 Jan 2013 18:05:16 EDT

pnear posted : Thanks everyone for the discussion, but yes I'm looking for a response from TekSavvy.

Tek doesn't have to do anything, and I certainly don't have to stick around as a customer. However when a company has been good to me in the past I like to give them an opportunity to make things right before just jumping ship.

Re: [Cable] We need an answer on Cogeco now

Wed, 02 Jan 2013 07:19:33 EDT

80289148 posted : November 2013 will be like the Rogers Launch all over again just worse.

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 20:51:14 EDT

tristen1230 posted : November. I would rather go with start.

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 16:34:29 EDT

Teddy Boom posted :

said by nitzguy:

There was a thread somewhere I read, and I can't remember which one, that said that if they flipped over, they'd have to raise their rates on their 1000 or so subscribers in Chatham to a level they weren't happy with (I believe it was $10/month more or something like that)....

So....unfortunately the Chatham subscribers I believe are holding this back...which is very unfortunate.

This is for sure correct, but there are two more details to keep in mind. Teksavvy (and everyone else) will be forced to go Aggregated by November 2013 anyway, also Aggregated wholesale costs are under review at the CRTC.

There was some talk of pushing for a delay in the Aggregated deadline because Rogers was foot dragging. Now it looks like the Aggregated switch over is planned for summer or fall.

Reading between the lines and projecting from the Rogers side, I think it goes something like this. Cogeco is ready to go, just need to flip the switch. Teksavvy has decided to hold off until one or both of the CRTC pricing review and the aggregated deadline pass. This way they will only have to adjust pricing once for Chatham customers. No matter what, Cogeco on Aggregated is coming by November 2013.
--
electronicsguru.ca

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 16:32:13 EDT

nitzguy posted :

said by Tx:

said by tristen1230:

Ya. That is what I was hearing too. I think you got to look at it this way. Loosing a 100 but gaining thousands I think may be worth it. But then you got the side where you want to make ALL customers happy. A couple options.

1. Raise it $10 and gain many customers but may loose some in Chatam.

2. Don't raise it ten dollars and gain many customers making everyone happy but not gaining as much money.

3. Don't bring it at all.

Problem here is, Chatam is TSI's home town. You don't bite the hand that feeds you. In a sense at least. If it were my business, i wouldn't be ignoring my home town customers for the sake of money.

Normally i'd 10000% agree but when it involves home town and grown businesses, it's bad on your image to ignore local folk's best interests as well.

That's my two cents on that.

While I'd agree, here's the thing...Aggregated pricing is coming, so its either sticker shock now, or sticker shock later...isn't it by 2014 that everyone has to be on aggregated? So, ultimately...its going to be an increase now, or later...it is inevitable unfortunately....

I wonder how many of those 1000 are TSI employees....hrm interesting....

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 15:50:44 EDT

Tx posted :

said by tristen1230:

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 15:36:37 EDT

tristen1230 posted : Ya. That is what I was hearing too. I think you got to look at it this way. Loosing a 100 but gaining thousands I think may be worth it. But then you got the side where you want to make ALL customers happy. A couple options.

1. Raise it $10 and gain many customers but may loose some in Chatam.

2. Don't raise it ten dollars and gain many customers making everyone happy but not gaining as much money.

3. Don't bring it at all.

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 14:31:07 EDT

nitzguy posted :

said by NytOwl:

You're ranting in a way that suggests TSI actually has control over when/if Cogeco allows them to provide Cable Internet on their platform.

Obviously I can't speak for TSI (and I haven't read over every thread), but perhaps a big reason for their flip-flopping is that Cogeco is flip-flopping them?

Just a thought.

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 14:03:42 EDT

NytOwl posted :

said by Tx:

Instead of going on TSI's defense, maybe just leave it a neutral opinion until a rep from TSI can comment on the matter for the OP. That is always best.

I wasn't necessarily jumping to TSI's defense. I was merely offering a different view point (hence "Just a thought"). I also stated that I can't speak for TSI.

I deem myself pretty neutral on the matter as I'm not in Cogeco's service area, thus not effected by this issue and I've also only been a TSI customer for a few months now (thus not having much established loyalty).

The thread remains wide open for commentary by TSI staff; my statement does not negate that.

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 13:11:29 EDT

tristen1230 posted : Well they were suppose to get it in Nov/Dec so I am guessing anytime they could get it.

Now like in the middle of November Teksavvy finds out it will be too much for their servers to handle in Chatham so they are postponing it. Problem is that why is this found when they are about to launch and not four months before.

Also you could loose customers because if this summer or who knows next could be winter I will be going to Start since they still have good reviews and they are fully with Cogeco. Took you guys a long time. Start is not as big as you and they are full with Cogeco. I really want to go with you but i cannot be waiting another year.

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 12:26:36 EDT

80289148 posted : TSI doesn't need to give you any answers. The sooner you learn this the better your life will be.

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 11:48:46 EDT

Tx posted :

said by NytOwl:

Actually, he's ranting about being told they're getting it, then they're not. It's about announcing it and then going either silent or changing the story every time.

He did say he was a loyal customer, odds are since he's been a member about 10 years longer then yourself, he may have seen a thread or two about it.

Instead of going on TSI's defense, maybe just leave it a neutral opinion until a rep from TSI can comment on the matter for the OP. That is always best.

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 11:42:25 EDT

80289148 posted : Just quit and come to start.ca you will not be sorry. People answer the phone at start.ca too.

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 11:41:46 EDT

NytOwl posted : You're ranting in a way that suggests TSI actually has control over when/if Cogeco allows them to provide Cable Internet on their platform.

Obviously I can't speak for TSI (and I haven't read over every thread), but perhaps a big reason for their flip-flopping is that Cogeco is flip-flopping them?

Just a thought.

Re: [Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 10:33:46 EDT

morisato posted : Seriously, Just switch teksavvy is barely handling rogers and Bell atm even if they do add cogeco how long will it take to be up to speed? Go to Another provider or be happy with yer dsl. Just make sure to not sign a contract so u can come back whenever u wish.
--
Every time Someone leaves Sympatico an Angel gets its wings.

[Cable] We need an answer on Cogeco now

Tue, 01 Jan 2013 09:57:23 EDT

pnear posted : It's 2013, and the amount of time that the Cogeco question has been unresolved is now officially absurd.

Through a mix of official posts and hearsay, people like me who are loyal Teksavvy customers have heard:
- Cogeco is coming soon (for years)
- Cogeco is coming in Nov/Dec
- Cogeco might not be coming
- Cogeco is coming in the New Year
- Cogeco is coming in Summer 2013

Here's the deal:
- this is a question of losing a chunk of your DSL customer base
- we have options, but have been holding out because we trust you
- customers who once gave you the benefit of doubt no longer do
- for every loyal DSL customer you lose to another ISP, you lose several more recommendations for net-new subscribers

I can't speak for others, but for me I need to see an official final answer by the end of the week as to when Teksavvy will sell in Cogeco territory. If that answer doesn't come, or if that answer changes again, then I will cancel and stop recommending TekSavvy.

Sorry for the rant, but I am frustrated that a company who I respect has so repeatedly let me down on this topic.

-Pete